You are mistaken. I paid for my vacuum, and was invited to beta test firmware afterwards. I actually preordered it when it first came out. Now I am stuck on old firmware with no upgrade path. Even though we have been promised it would be rectified. The right thing to do as a company is push the firmware, and if the unit bricks, replace it.
Most people I know bought a new one and packaged up and returned the neglected firmware version to the store. It’s on par with leaving customers despondent.
Wyze, any updates for those of us stuck on old firmware? At this stage, you should just send us a new vacuum if you can’t update ours. Do what’s right!
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Guy’s! All I can add here is if you don’t have what I have your wasting not only your time but, also your money, VER: 1.6.306 is the only one that works and for me 2-3 years now with no problems. However, I will not purchase again because of the lack of support and the company’s future is dim.
My two vacuums keep asking me to upgrade, and I click ‘yes’ every time without success. One of them never upgraded its firmware and no longer even prompts for an update (currently on version 1.6.213). The other one is now non-functional, showing version I1.0.1. The vacuum with the unusual firmware version no longer cleans or responds to any commands from the app.
See attachment.
Have you tried to do a factory reset? (also see my note below)
If the buttons won’t respond properly, then try a forced reboot:
It is a known issue that this vacuum model (that it is based upon) is not very stable when updating its firmware. knowing this I would restart the vacuum (maybe also do the forced reboot) before attempting any firmware update.
Also, clean the charging contacts.
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Forced reboot did the trick. the vacuum is working again, but i guess they pulled the update since is not asking to upgrade anymore and still in the old firmware.
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