Even in hockey they have penalty for instigating. On here you have very frustrated customers like myself who have spent a lot of time and money on buying these cameras, SD cards, long cables, and paying for a subscription - not to mention all the time it took us to set up our cameras and the company has had serious security breaches or incidents that they have not addressed.
We are now 3 weeks from the last major breach and all we hear are crickets from the company and when we come here or on other forums, we are shouted down by the âregularsâ who just toe the company line and do nothing but undermine our concerns. They get away with it all day and this seems to be their hobby for some reason. I canât imagine what they get out of being a mouthpiece for a company that has behaved badly but as soon as someone responds to them and calls them on their nonsense, they are the ones who get reprimanded by the mods or get their posts removed. I have the original copy of the posts made on here and there was nothing wrong with it. There was no âname callingâ. IMO, people the posts of people who bring nothing to the table and just say âIf youâre unhappy go somewhere elseâ are the ones that need to be removed.
Itâs not just that we are toeing the company line. We who have been around a while in technology (and in some cases working very close to this technology), fully understand that troubleshooting, fixing, and testing a fix takes TIME. You donât just snap your fingers and have the solution. Doesnât work that way. Depending on what the situation is obviously affects how long, but it does take time. Personally I have been involved in high priority public safety systems that had issued that took many months. Thatâs just reality.
Are you implying that the rest of us complaining are just rubes who canât possibly comprehend technology? I donât have to be a tech lead at a FANG or know every detail of the code to know that a company who keeps having major security breaches that makes national news is having a major crisis and are not being truthful. If this is measuring contest, Iâve also been âin techâ since I was 8 and work with âtechâ every day installing systems in peopleâs homes and I would never recommend WYZE to them until they change their culture and be upfront with their customers.
There it is again! CondescensionâŚor is this more of a Straw Man argument? If anybody has ever said in any word that they expected instant results then address them. What people like myself have said every time WYZE has a major issue is to send a push notification and/or email to the customers so customers can decided whether or not to unplug their cameras installed in a more sensitive location until the issue is resolved. In this most recent data breach/dumpster fire, as a result of the data breach, they disabled every single userâs events and it caused chaos with people not having any idea what was going on and thinking the issue was on their end. Even WYZEâs own tech support didnât know what was going on and was walking people through the âhave you tried resetting your camera?â script instead of just telling them âwe just had another major problemâŚitâs on usâ.
This was the 2nd time in the last year that Wyze failed to notify users that something bit had gone wrong and just like the one 6 months ago, armchair âexpertsâ [mod edit] came to defend them. So just how long should customers wait? We still donât know what happened 6 months ago other than a vague âit was a caching issuesâ. Is 6 months enough time for you or is that also considered snapping your finger? Seriously [mod edit]. Is 6 months enough? Itâs been 3 weeks since the recent breach (maybe more?) and we still havenât been told what happened. It seems more and more likely that itâs the same issue that happened 6 months ago so it would really be reassuring for the company to come clean and tell us exactly what happened and how theyâre fixing it.
Great, maybe you can send your resume to WYZE. They already have people who arenât on the payroll making excuses for them so maybe someone doing it from the inside would really convince us rubes that this is normal.
Yes, constantly. Many people in this very thread (and others) are regularly bitching because they have not been given an update in what they consider a timely manner (whether that is hours, days, whatever). I donât remember if itâs this thread (and Iâm not going to go back and look through 183 messages), but there were forum posts bitching that a fix was not published within a matter of hours.