[RESOLVED] Service Advisory: Online/Offline Status Not Updating Correctly - 12/19/20

I bought the meross garage door openers when they were up for backers… I have had zero issues with them. They are still priced nicely.

AGILE was just coming into vogue when I retired but it was apparent to me that the one thing that would suffer was regression testing - and from what I can see now some years later my suspicion was correct.

Haha, nope not gearing up for battle, but you do spend a fair amount of time on industry jargon & résumé posting rather than the shortcomings we all want Wyze to address for success. Agree with you about the good/fast/cheap pick-2 model. I want stuff that works, which in Wyze’s case begins with sound judgement in their product tracks. They seem to have a single gigantic offering strategy which trends towards mediocre across the board rather than outstanding in specific areas. That mindset works as a startup, but they’ve gone beyond startup status at least in their ambitions. They don’t yet seem to have a sense of themselves - OR - they are getting investor pressure to deliver returns in the short-term.

At this stage, I’d expect a “Wyze Home”, “Wyze Premium” or “Wyze Professional” series of products (with dedicated & focused teams), especially when we hear about things like “home monitoring” services. Granted, I haven’t yet tried the Cam v3, Outdoor Cam, etc, but my firmware & app experiences have both been so downhill that I’m disinclined to try them. Currently deployed devices are sunk costs such that I’d hafta make a decision whether to replace with same or move to another vendor when equipment fails.

Pay-as-you-go scalability was what attracted me to Wyze initially besides affordability. Perspective seems to be that these newer offerings & services still rely on the existing wobbly platform. Precursors last year (CMC, xnor.ai person detection, etc.) were also wobbly by many accounts. There needs to be a demonstrable shift from orgasmic millennial style whiz-bang marketing mindset to one of consistent QC & leadership if they expect to be taken seriously beyond the anecdotal.

I agree about the Emerson Sensi. FANTASTIC. I’ve had mine installed since 2015. It runs flawlessly. I have not had 1 problem in the 6 years I’ve had it installed. The remote app is great.

Very well said sir

My trigger rules finally ran today, Back to normal for now.

Message received

I had to remove my sensors that weren’t working and reconnect…now things are better…what a hassle

Careful what you wish for w/outsourcing. Wyze already seems pretty stretched. I’d rather they own it end-to-end.

Curious to know your objection to HTML5/browser implementation? VM-Ware has almost mastered theirs… :smile:

I would be surprised if they do any of the development in house. Probably a small IT staff to keep their internal environment running and contract everything else out. If so, could be a contributing factor to the many issues. From what I see, they are in over their heads. They seem to be more about ooh aah shiny new gadgets than having a clue how to run a robust operational environment. Just my .02 worth.

Past communication with them indicated that they do produce the app in-house. Extensive beta programme (often felt like alpha) & forums plus lack of native platform support other than Android & iOS would seem to underscore this.

IT staff would typically differ from development teams in my experience.

Time-delayed device triggered rules are now running fine for me, except for rules with the IF clause turned on to limit the time/day that it applies.

Removing the IF clause caused the rule to work successfully. Not sure if this is related or a separate issue. Anyone else?

Interesting. I have several that only run between 1855 - 0655 and they’ve been working since sometime yesterday. Possible that certain adjustments are still percolating thru their cloud fabric.

Not sure how old this is but from the dates (at least 3 years after July 2017), it would suggest it was after the app was available. If their total employee count was 30 and they wrote the app in house, I think the problem becomes obvious.

Also a peek at Glassdoor reviews and the number of job postings provides more insight.

Meh, they might’ve developed the core before they began offering products, though. It only takes a handful of good app devs to maintain the thing. I’d actually think that keeping close-knit like that would be an advantage. Plus, their principals spun off from Amazon, so they started out with plenty of webcam expertise. I’m sure they’ve got a higher headcount than (30) 3.5yrs later. Pretty sure they offshore product development though and I know previous cams (and domains) have shared cores with other Chinese offerings. Either way, the debate is academic.

I just want to see them get their collective sh1+ together and decide whom & what they wanna be. Starry-eyed startup freshman year is over and they need to decide in which field they wanna major. I get that they wanna do lotsa whiz-bang things which is cool. Ready for better bread & butter BEFORE more fluff. Either that, or spin off an ancillary products division in an effort to shore-up + keep cams on track.

Cannot overemphasize the need for a DVR hub…

I’d consider updating the app if they hadn’t added the aggressive firmware nag into v2.7. Not budging from the firmware and therefore stuck unless I want constant unsilencable update prompting. Luckily, v2.6 supports all the wyze products I plan to use for now.

What are your thoughts on using two systems together at the same time? For example it seems that Alexa has a lot of the same functionality as the Wyze rules. Would leaving the Alexa routines on at the same time that the Wyze rules are on conflict with each other? If not, it would be a great way to have a backup system.

I understand many may see this a sign the Wyze Home Monitoring is not for them. It’s your call. However, do not try to tell other systems are way better and have completely figured out the “smart home monitoring” thing. Very simple systems like most of the alarms in use today at most homes will work fine, but there’s nothing smart on them. The ones working on the smart playground are just not as open on their outages and issues.

My extended family uses a variety of these Home Monitoring kits (SimpliSafe, Alarm[.]com, Nest Secure, etc). The delays on notifications, false alarms, inability to connect remotely, inability to properly access the cameras, to name a few. And their “hubs” have versions of Android so outdated that is laughable. All of this for an initial price that is 4 times the price of the Wyze system and monitoring that is 4 to 5 times as expensive.

In the end, it is your choice. Just do not pretend the competition is perfect, because it is not.

My WYZE Sensors were dead from the day I opened my starter kit. Only 1 of them kinda worked for a few weeks, but the battery LOW light was on from day 1. I figured it was a glitch since I had just received the Starter pack. It doesn’t seem right that we are just out of luck.

Did you get it from Wyze directly or Amazon? I rec’d a bad motion sensor last year and @UserCustomerGwen (who is always a peach) really went above & beyond to get me a replacement.

About 1.5yrs logged w/wyze sense and the pain point has always been the bridge going wonky. Another area where a multiservice DVR hub could improve reliability.