Open support ticket - 10+ days and counting

Is anyone reviewing or escalating aged tickets - no response for a prolonged period: #571729 ?

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Hi, @ZiggyNZ. Welcome to the forums! Wyze is working on responding to all the support tickets as quickly as possible. They are experiencing higher than usual support volumes. @WyzeGwendolyn a Wyze employee will assist you with your ticket soon. Thank you for your patience. :slightly_smiling_face:

You can also contact Wyze Support by phone:

Wyze Customer Support 1 (844) 999-3226 Available Monday - Friday 5 am - 6 pm PT

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Super late to the party here and I apologize. I checked on this ticket and it looks like we sent a reply and were waiting to hear back if it helped or not. Was this issue resolved for you?