Open support ticket - 10+ days and counting

[ZiggyNZ]

Is anyone reviewing or escalating aged tickets - no response for a prolonged period: #571729 ?

[StopICU33]

Hi, @ZiggyNZ. Welcome to the forums! Wyze is working on responding to all the support tickets as quickly as possible. They are experiencing higher than usual support volumes. @UserCustomerGwen a Wyze employee will assist you with your ticket soon. Thank you for your patience.

You can also contact Wyze Support by phone:

Wyze Customer Support 1 (844) 999-3226 Available Monday - Friday 5 am - 6 pm PT

Update on Wyze In Response Orders & Shipping (May 12, 2020)

Hi, everyone! Amie here. I help run the e-commerce business at Wyze. We are aware of the issues going on with orders placed on wyze.com and Wyze app, and are very sorry about any frustration that it may have caused you. We definitely hear where you are coming from and have been working on improvements behind the scenes, which the Community team has asked me to share with you all. To give you some background, we onboarded a new fulfillment partner in mid-April to manage the astronomical volume …

[UserCustomerGwen]

Super late to the party here and I apologize. I checked on this ticket and it looks like we sent a reply and were waiting to hear back if it helped or not. Was this issue resolved for you?