My Wyze Base (for outdoor camera) will no longer accept a wi-fi network. There are many anomalous symptoms involved, it’s a lo-o-ong story, but three bases exhibit similar symptoms. Meanwhile, 16 other Wyze devices, as well as 47 other devices, are working just fine. Obviously, I know how to add a Wyze base, since I did it originally and it worked for 7 months.
I have tons of screen shots wherein the app can’t recognize the base, can’t recognize the QR code, can’t this, can’t that, failed, failed, failed…bottom line is that a couple of times (out of about 30) I could get it sort of working as long as the Ethernet cable is plugged in, but the bases always refuse to recognize the wi-fi (weird error messages), and thus when I unplug the Ethernet, the bases go offline. I’m pretty sure it’s a firmware problem, but the support reps keep telling me over and over to try the same “fixes” (re-install firmware, reset, repower, reboot Wyze app or iPhone, etc.), NONE of which addresses the issue.
Never heard back after submitting logs, which might actually pinpoint the problem.
I’m wondering now if the problem might be related to the fact that the base’s built-in wi-ﬁ always comes up on channel 11, which is also in use by two of my neighbors, over whom I have no control. Suggested that to the sixth support rep, who responded with instructions for changing my wi-ﬁ channel! Clueless! MY wi-ﬁ is NOT on channel 11!
Or maybe the base doesn’t support one of the settings on my Synology mesh router, such as Smart Connect (2.4/5GHz auto-select), 802.11r, Allow auto-switch to DFS channels, MU-MIMO, or Disable Smart Connect for devices not supporting 802.11v. The following options are NOT set: AMPDU, U-APSD, and AP isolation
Truly frustrated, can’t get a response from anyone who comprehends the problem.