No Audio For Web View Event Videos

Services & Integrations
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When viewing my events at work on my laptop’s browser (webview), I noticed none of the videos have sound even though I set it up to detect sound. My livestream has sound when I unmute it on my laptop, but my events do not. When I view my Events videos on my phone using the wyze app, I am able to unmute and hear sound just fine - so I know they have sound. I just can’t figure out how to get sound on my laptop. Any advice?

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Webview currently doesn’t have sound. It’s a known issue. Webview is in beta, so bugs are expected.

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But the Livestream has audio. Just not the Events?

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Yes, for a long time live stream had no audio either, they are slowly getting everything implemented and don’t have the audio for events working yet.

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I have the exact opposite problem and it’s been this way for a long time. When I am notified of a sound event I can hear the sounds on my Iphone using the Wyze app. However, when I play the same video on my desktop computer on the my.wyze.com/events I get no sound. There is a speaker icon to click but it does nothing.

[Mod Note]: Your post was moved to this related topic as your issue diverts the topic by changing it midstream. Audio is not yet support for Web View events.

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I got similar issue. In my case…

Any cameras with Cam Plus - doesn’t have sound in Web View Event videos but it does in live view.

Any cameras with Cam Plus Lite - does play a sound in Web View Event videos though it is not supported in live view.

I don’t know if there is a workaround on this issue with Cam Plus. I have tested it on different PCs/MACs, browsers, ISPs and VPNs. Good thing is that the sound works on Event videos (w/ Cam Plus) in Wyze App as it should but not in Web View.

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I am having the same issues. Using web view, recording has no sound but live view has sound. Using mobile app, both recording and live view have sound. When viewing recording via web browser, speaker icon is disabled and the hover message is “Audio from this device is not yet supported on the browser. This is coming soon!”

I recently upgraded to Cam Plus so I can view recording via web browser. But not having sound makes web view useless.

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