When viewing my events at work on my laptop’s browser (webview), I noticed none of the videos have sound even though I set it up to detect sound. My livestream has sound when I unmute it on my laptop, but my events do not. When I view my Events videos on my phone using the wyze app, I am able to unmute and hear sound just fine - so I know they have sound. I just can’t figure out how to get sound on my laptop. Any advice?
Webview currently doesn’t have sound. It’s a known issue. Webview is in beta, so bugs are expected.
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But the Livestream has audio. Just not the Events?
Yes, for a long time live stream had no audio either, they are slowly getting everything implemented and don’t have the audio for events working yet.
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I have the exact opposite problem and it’s been this way for a long time. When I am notified of a sound event I can hear the sounds on my Iphone using the Wyze app. However, when I play the same video on my desktop computer on the my.wyze.com/events I get no sound. There is a speaker icon to click but it does nothing.
[Mod Note]: Your post was moved to this related topic as your issue diverts the topic by changing it midstream. Audio is not yet support for Web View events.
I got similar issue. In my case…
Any cameras with Cam Plus - doesn’t have sound in Web View Event videos but it does in live view.
Any cameras with Cam Plus Lite - does play a sound in Web View Event videos though it is not supported in live view.
I don’t know if there is a workaround on this issue with Cam Plus. I have tested it on different PCs/MACs, browsers, ISPs and VPNs. Good thing is that the sound works on Event videos (w/ Cam Plus) in Wyze App as it should but not in Web View.
I am having the same issues. Using web view, recording has no sound but live view has sound. Using mobile app, both recording and live view have sound. When viewing recording via web browser, speaker icon is disabled and the hover message is “Audio from this device is not yet supported on the browser. This is coming soon!”
I recently upgraded to Cam Plus so I can view recording via web browser. But not having sound makes web view useless.
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2 years later and this is still not fixed? I am in the process of deciding between RING cameras and WYZE cameras and I am experiencing this problem now. Typically when a company explains they are working to fix “a known issue” they don’t sit on it for 2 years. This is not boosting my confidence in WYZE or their cameras.
Also starting to lose my faith here in Wyze.
The post has gone on for 2 years now, why is it so difficult? I’d like to monitor my cams on a PC, not a mobile device.
Pull some socks up people!
Oh, and yes, firmware on all updated, I have Cam Plus, and I tried Opera and Chrome, this is Cam V3.
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@WyzeSeth can you give an update here?
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My trial subscription ends in about 7 days. I am actually considering switching all these Cams to RING instead. The inability to have audio AND to download events on the browser is the sticking point here. It’s disappointing that 2 years have gone by and nothing has been resolved. “working on it” would indicate a fix will follow shortly but 2 years is not even close to reasonable.
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I have been strongly considering the same. 2 years seems like a sufficient amount of time for a “bug” to be resolved, especially considering all the active web interface changes. Losing faith in Wyze.
Same same. My issue with wanting to change is because of automation, I want a device that will trigger the rest of my system, something like movement on a camera that will put a light on for 10 minutes, for example. This is not achievable unless you go completely Wyze, but going anything Tuya-compatible is. Now why do I want to install 2 cameras right next to each other, to do this? Sure, Wyze has its pros. But the cons are becoming a serious problem here. Simple design issues. My number one gripe is the USB power for the Cam v3. So to have a stable power source I must be 2 meters away from a power outlet? I know they sell 20 meter cables, but the those of us who have run the cams over months and checked stability, and who know something about USB cables and voltage drop know very well you stick to 2 meters. Why they have not released a voltage regulator such as the attached which gives me stable 5 volt output over USB, regardless of the length of the DC input, with this I can run50 meters no problem. But why must I solder and tinker when a company has the same mentality as Apple?
I have several Wyze cams plugged into 30ft usb cables and have not experienced a problem. But USB and power stability is really off topic for this thread.
Yes @WyzeSeth, can you please give us an update?
Just for reference.
This audio problem only occur on “Cam Plus” licensed cams. I don’t find an audio problem over any web browsers when I licensed them with “Cam Plus Lite”.
That’s so odd. I only see my Cam Plus cameras. The Cam Plus Lite is not visible at all. The specific camera shows up as “Wyze Cam v3 - Incompatible device model” and “Please ensure your device’s firmware is updated using the Wyze app.”
Though the firmware and versions of the camera are all the same throughout, further reading mentioned the type of license, the “Lite not supported”
A few of my Wyze Cam v3 are running Cam Plus license and the rest are running Cam Plus Lite. All of my cameras have the latest firmware version.
The only issue I encountered is that no audio on events (viewed in the web browser) for cams with Cam Plus Light, regardless of which camera as long as it’s supported.