What would be Wyze’s motivation to dupe a customer with respect to the supported features of its most costly product/service?
I think their margins, even on this product, are slim, so it’s unlikely they’re trying to stick people with something they don’t want to make a quick profit on hardware.
They want recurring revenue, ie, they want customers to subscribe to their services and buy as much additional Wyze IoT product as possible.
Feeling duped and being duped can be two different things, no?
Customers do have a responsibility to vet a complex product before committing to it. Even then, if dissatisfied, Wyze allows returns within 30 days, I think.
All these products are complex. If anything, Wyze should put a disclaimer on all their products to disclose this fact. That they probably won’t do (few if any would, or do, to my knowledge.) There is deception inherent in marketing as a whole. I don’t know anyone who’s happy with that.