If my camera is stolen, then it is disconnected. Lets say the thives managed to reset the camera and try to set it up another location, can this be done?

[Crease]

Welcome to the Forum, @orlando.dublin!

I don’t have an exact answer to your question, but there was quite a bit of discussion about this last summer, mostly prompted by this topic:

Stolen Camera V3

Hello I had a camera stolen from outside my shop V3 Indoor/outdoor it looks like the camera thieve has reset the camera and added it to there account causing it to be completely removed from my account and is no longer showing in my account and no way to access the cloud storage to see who took it. Please advise

A lot of that discussion took place in a fix-it-friday topic, where the last official word I’ve seen was this:

Fix-It Friday - June 2024

Ok, it seems I pushed enough with the right people that they see this is a feature that needs to be restored. I do not have a timeline yet, but it will be coming back.

That specifically involved Wyze saying that they’d restore the ability of a user to have access to cloud recordings if a camera is stolen and then set up under a different (i.e., the thief’s) Wyze account. Whether or not Support has the ability to access those recordings seems like a related question, so I’m also curious about an answer to that one.