Double screen

When I pull up the app and open my pan scan camera I get half color picture and half purple picture both different angles. When I power cycle it works fine. Help

Is it every time you open the app?

what OS are you on, android or apple?

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Hard to say if this is an app or camera problem. If it’s an app problem, it would likely be resolved by deleting and reinstalling the app.

If it’s a camera problem, you may want to try (1) factory reset, then (2) flashing the firmware (search the Support link top right).

If those don’t help, keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them know that it’s already resolved.

After reset it goes away but returns


is it by chance an older android OS?

what phone and os version are you using?

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