Last night my Samsung Galaxy 7 Android phone automatically updated my WYZE ap to v 2.5.28. I lost my shortcuts. They’re now ‘rules’. When I try to create a new rule, I get an error message saying “There are no devices to support the smart serices.” Yet I can view both cameras and view streaming v…

I am not a big fan of our shortcuts being removed. I had them perfectly set up for a “Away”, “Night”, and “Home” setting so that I could select as desired with one click of a button. Really hope the Wyze team brings back our shortcuts.

Those are the exact same shortcuts that I had saved! :-/

My First Response here since I just purchased 8 new cameras a couple days ago. Updated the firmware set them all up created my shortcuts getting ready to leave town and everything went South last night just like you same response as you got except manual panning it’s extremely slow but I can’t set a…

Shortcuts appear to be back now. Hopefully permanently. Whew!

Not back for me yet on android even after restart.

Curtis, we’re back up here for about 30 minutes or more in Illinois. Do still have very slow manual panning a video and one camera, one that works so well, it’s not getting the video feed so that’s another new development. I think situation is shaky. After 24 years of it experience I’d love to deplo…

My events have shown up again. And I can add New rules and shortcuts.

Interesting. I am on Android too. Galaxy Note 8 through T-Mobile.

Similar issue for me this morning - I sent a support email and before they responded I now have access to my shortcuts and can again save my settings - I appear to be back to normal. If that indeed was an outage then that will leave a lasting impression on what to expect. Its been pretty much flaw…

Curtis, sounds like you’re in the dead zone there somewhere. Don’t know how spotty this problem is.

Cannot create new rule - WYZE app does not recognize my WYZE cameras

Cameras

Omgitstony August 30, 2021, 11:04pm 17

Gotcha thanks! Let’s continue the convo here instead of resurrecting a 2 year old thread.

Topic		Replies	Views
Rules: There are no devices to support the smart scenarios Cameras cam-v1-v2	2	626	August 30, 2021
Rules have stopped working entirely for me as of 5/13 Cameras support , troubleshooting , not-platform-specific	6	1552	May 27, 2022
Service Advisory: Wyze devices missing from the app - 10/28/20 Wyze News important	59	3784	November 13, 2020
Failed to update device list (error code -1) Sensors support , troubleshooting , android , important	55	20574	January 10, 2023
App opens to add device Cameras troubleshooting , android	23	2266	November 7, 2020

Cannot create new rule - WYZE app does not recognize my WYZE cameras

Related topics