Bugs, issues and complaints

[SlabSlayer]

@mike21

forums are not an efficient way to do bug reporting. There’s no way to control the information you receive. Bug reporting apps (web pages) capture required information for the devs to act on. It’s easy to review and sort out one-offs vs operator errors vs real issues. The public side is a list of reported issues

That is such a good idea! I wish I would have suggested that!.. Oh wait… I did!

(I’m just emphatically agreeing with someone who obviously gets it! )

Fix-It Friday 4/1/22

There has to be a better way to log these bugs and issues thru a reportable tracking system that can publish clear receipt, acknowledgement, decision, status, and outcome. Back in the day (15 ya) we had an IT\IS Support System Tracker that would publish every submitted ticket issue\bug\problem into a web accessible chronological report showing all of this. We had gatekeepers who reviewed every ticket, triaged, and categorized. Similar tickets were grouped into the same header together under wha…