Basic Functionality Still Not Here?

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@nerdland

Its primary functionality is as a camera, not a motion sensor. It DOES do pixel-based motion detection, but since it was never built with that as a primary purpose, I think it’s not as easy as snapping their fingers to change the way the camera and server handle all of that.

If what you need is motion detection, they sell a motion sensor. And notifications are indeed pretty much instant.

If the competition is able to provide an instant motion alert before the motion event has ended, what is preventing Wyze from doing the same? If it’s a hardware issue, that is understandable, but from what I’ve read on here it’s most likely just their way of processing.

@nerdland

Considering their ridiculous growth, (which is likely THEIR priority) I think they’re probably in a better position to define their priorities than random guys on web forums, frankly. Single-product companies don’t usually last very long, so obviously it makes sense for them to expand with new products in order to secure their long-term growth and expand their customer base. They’re building a product ecosystem.

There isn’t anything wrong with adding additional products, but if the first product (or, from what I’m reading, most of their products) are still having trouble, it wouldn’t make sense to keep adding more and more before addressing the current situation.

@nerdland

Why do you think they’re struggling to prioritize? Because they haven’t prioritized the things you’ve prioritized?

As for “asking the community” – they’re doing that! They communicate with and pay attention to their customers more than ANY similar company I’ve seen. If you think they’re somehow failing at this, show me an example of a company which is doing a better job. They’re heads-and-shoulders above the pack when it comes to this, in my opinion. If I have an idea or a suggestion, I know that I can come here and talk to them directly about it. That doesn’t mean they’re definitely going to implement it, or that it will happen overnight, but if I’ve got concerns, I know that I can communicate them and they’ll hear me, at least.

I’m saying they appear to be struggling to prioritize because rather than making sure their first product(s) have the functionality most people would expect (such as getting a notification of motion, and seeing the full event whether in the cloud or via the microSD card), they are adding more products.

Also, having their CEO and software engineers working in the shipping department is another indication of them not prioritizing staff, as they should have known more orders would come in, and have already had enough people in place to fulfill those orders. We’re not talking about some small company with three people working outside of their garage. This is a company that has received over $20 million in funding: The Future of Wyze is Coming Part 1 - #138 by baker195

Regarding asking the community, they allow people to vote and interact with the community, and that is great, but they have announced products that from what I’ve seen, people on here haven’t even requested, while they still not have added some functionality that people have been asking for and voting on. I’ll include the top three below, all of which are still marked as “maybe-later”:

View On PC/Browser (Windows / Mac / Chromebook)

UPDATE 11/23/21: Live stream - Wyze UPDATE 5/21/21: UPDATE 4/6/20 Good news everyone! We are in the researching stage and moving forward with this. I don’t have an ETA at this point since we’re still in this stage and balancing things we’re working on (such as webRTC to improve streaming with Alexa and Google Assistant). But we have an answer now. UPDATE 5/15/19: Hi, folks! This is something that we’ve been discussing internally. It will be a pretty tricky feat…

SmartThings Integration

Original Post: We’re considering SmartThings but make no promises for now. This would allow people to integrate their Wyze devices for automation with non-Wyze devices. Best, WyzeGwendolyn

Fast Forward/Rewind (and other scrubbing alternatives) In SD Card Playback

This is definitely needed! I suggest 2x, 4x, 8x, 16x, and 32x. Also, add a “rewind” option.

@nerdland

It’s obvious to me that you don’t know how to grow a customer base. Diversify, diversify, diversify!

As for “meeting or exceeding,” they’ve already done that, in my opinion. Most of their competitors don’t have the features you’re talking about either, and they usually cost 5-10x as much. I’ve got Blink cameras that were much more expensive and don’t do half of what my Wyze cameras can do. Blink is owned by Amazon, and they’ve pretty much abandoned the product ecosystem. (Amazon was interested in their chipset tech, not their product.) It’s a dead product. They’ve stopped adding value to the product, and they’ve scrapped every product expansion they had planned before Amazon bought them. I’m getting rid of them as soon as Wyze releases their outdoor cameras.

It’s easy to grow a customer base, but keeping those customers, and making sure they are satisfied, is the tough part. They are adding to their customer base quickly, but the more customers they add, the more we are going to see people here confused that their products aren’t working as they expected. That’s my reason for saying they should meet or exceed the competition, because people have friends and family using other products, and are going to have expectations based off of that (such as getting an instant notification, being able to view the full motion event, and being able to download that clip).

I’m not too familiar with Blink, but are you saying they don’t provide an instant notification upon detecting motion, don’t allow you to see the full motion event, and don’t allow you to download it? If that is the case, I’m surprised Amazon even continued to offer that product. Samsung purchased a company for their technology (called MST) and totally discontinued the brand, and instead integrated the technology in some new Samsung products: Magnetic secure transmission - Wikipedia