Auto Door lock - system busy?

Of all my Wyze devices, only Door Lock shows a cloud icon with a cross thru it. Cannot lock/unlock with app or keypad. Sometimes “System Busy” shows on app or “Lock jammed” or" Lock Totally Jammed". I replaced batteries in both lock and keypad, deleted/reinstalled Wyze App to no avail. All my Wyze cams work fine. Help

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were you ever able to get this fixed?