Ability

Angus, we know that support can work and as you say does for thousands… It should work for everyone

Just saying…

Ya don’t say? You’re describing a third option that would be ideal but never happens.
The OP said the system doesn’t work which implies it doesn’t work for anyone.

Well, it’s not too surprising, a lot of the things we would normally expect a new and growing company to do don’t or haven’t happened at this company… Challenging to keep the faith but what the hell, I’m retired so it give me a reason to get outta bed in the mornings…

Microsoft is still doing it to us.

How so??

Amazon is the server host