I agree with you on the family/geo-fencing issue. I believe there is some talk that they are working on getting “family’s” setup in the app.
I will say that you will NOT find a better Smart Home company with the vast ruleset to make all this automate and really shine. To integrate contact sensors, motion sensors, lights, cameras, T-Stat’s, Vacuum, and door locks to automate the way they do, is VERY impressive. My house is a true smart home that can react or change on some many triggers and variables, it really is amazing.
They may not have EVERYTHING everyone else does… but everyone else doesn’t have what they have either.