# \#troubleshooting **URL:** https://forums.wyze.com/tag/troubleshooting/21.md [Latest](https://forums.wyze.com/latest.md) · [Categories](https://forums.wyze.com/categories.md) · [Tags](https://forums.wyze.com/tags.md) --- ## ["Device Offline" when viewing outside of camera network](https://forums.wyze.com/t/device-offline-when-viewing-outside-of-camera-network/346864)
**Author:** [@joshbrood](https://forums.wyze.com/u/joshbrood)\ **Replies:** 6\ **Last updated:** [October 16, 2026, 6:58pm UTC](https://forums.wyze.com/t/device-offline-when-viewing-outside-of-camera-network/346864 "2026-10-16T18:58:48Z")
I have a Floodlight V2 and Cam V3 that recently started to show “Device Offline”. I still receive motion notifications from both cameras, but I can not view the live view or view the SD card recall. If I am at home on… --- ## [Notifications do not identify which camera](https://forums.wyze.com/t/notifications-do-not-identify-which-camera/346931)
**Author:** [@nlanzano](https://forums.wyze.com/u/nlanzano)\ **Replies:** 9\ **Last updated:** [October 15, 2026, 11:07pm UTC](https://forums.wyze.com/t/notifications-do-not-identify-which-camera/346931 "2026-10-15T23:07:52Z")
I’m not sure when this changed or why, but it seems like the new notifications just do not properly identify the camera they are coming from. It seems like sometimes I guess it would say the camera very late in the body … --- ## [Does other Micro SD card instead of Waze brand work for the wyze window cameras?](https://forums.wyze.com/t/does-other-micro-sd-card-instead-of-waze-brand-work-for-the-wyze-window-cameras/346860)
**Author:** [@Whittier](https://forums.wyze.com/u/Whittier)\ **Replies:** 5\ **Last updated:** [October 12, 2026, 8:43pm UTC](https://forums.wyze.com/t/does-other-micro-sd-card-instead-of-waze-brand-work-for-the-wyze-window-cameras/346860 "2026-10-12T20:43:27Z")
Does other Micro SD card other than wyze brand work for wyze window camera? --- ## [Timelapse Download Time for Wyze Cam Pan V4](https://forums.wyze.com/t/timelapse-download-time-for-wyze-cam-pan-v4/346841)
**Author:** [@a4schlobohm](https://forums.wyze.com/u/a4schlobohm)\ **Replies:** 2\ **Last updated:** [October 11, 2026, 3:06pm UTC](https://forums.wyze.com/t/timelapse-download-time-for-wyze-cam-pan-v4/346841 "2026-10-11T15:06:45Z")
Hello. I’ve been using my Wyze Cam Pan V4 for a few months and have recently shot a Timelapse on it. The only issue, with it recording 4k, a 1:30-2:00 minute Timelapse sits at about 600mb. You must download the Timelapse… --- ## [Wyze car app not working](https://forums.wyze.com/t/wyze-car-app-not-working/346828)
**Author:** [@awillis2589](https://forums.wyze.com/u/awillis2589)\ **Replies:** 0\ **Last updated:** [October 10, 2026, 2:29pm UTC](https://forums.wyze.com/t/wyze-car-app-not-working/346828 "2026-10-10T14:29:52Z")
I’m using an Android phone and I’ve tried different devices and no matter what my previously set up it working wyze car camera has stopped loading up. When I go into the app and select the camera car thing instead of the… --- ## [Charge status stuck at 1%](https://forums.wyze.com/t/charge-status-stuck-at-1/344990)
**Author:** [@Wholesaleguy](https://forums.wyze.com/u/Wholesaleguy)\ **Replies:** 21\ **Last updated:** [October 7, 2026, 4:34pm UTC](https://forums.wyze.com/t/charge-status-stuck-at-1/344990 "2026-10-07T16:34:40Z")
I have a newish solar pan tilt camera that is not the 2k version and I left it in my garage for a few month and its battery drained down to 1%. It did not die fully discharge but it did get really low and then I brough … --- ## [Wyze Cam OG WYZECGS stuck in boot loop](https://forums.wyze.com/t/wyze-cam-og-wyzecgs-stuck-in-boot-loop/346592)
**Author:** [@jmzalazar](https://forums.wyze.com/u/jmzalazar)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 8:52pm UTC](https://forums.wyze.com/t/wyze-cam-og-wyzecgs-stuck-in-boot-loop/346592 "2026-10-05T20:52:41Z")
Hi everyone, I have an original Wyze Cam OG, model WYZECGS / hardware WYZECGSA / internal model GW\_GC1, currently stuck in a continuous boot loop. What I have already tried: different USB cable different power adapte… --- ## [Wyze Palm Lock Fails To Open When Arriving Home](https://forums.wyze.com/t/wyze-palm-lock-fails-to-open-when-arriving-home/345514)
**Author:** [@UncleJohnsBand](https://forums.wyze.com/u/UncleJohnsBand)\ **Replies:** 2\ **Last updated:** [October 5, 2026, 12:31am UTC](https://forums.wyze.com/t/wyze-palm-lock-fails-to-open-when-arriving-home/345514 "2026-10-05T00:31:37Z")
For some time now, moths, my Palm Lock has stopped opening when I arrive home. Using my palm is fast so I haven’t complained until now. Not sure what changed. I saw a similar post back in June but it reports it was … --- ## [Automation Notifications - stop telling me I’m leaving or returning](https://forums.wyze.com/t/automation-notifications-stop-telling-me-i-m-leaving-or-returning/343910)
**Author:** [@bill5](https://forums.wyze.com/u/bill5)\ **Replies:** 4\ **Last updated:** [October 4, 2026, 6:45pm UTC](https://forums.wyze.com/t/automation-notifications-stop-telling-me-i-m-leaving-or-returning/343910 "2026-10-04T18:45:12Z")
In the past week, for some reason I’m receiving a notification every time my “Leaving home” or “I’m home” automation triggers (every time I come home or leave). I’ve had those automations set up for years to turn motion … --- ## [Cam v3 spontaneously stops recording to SD Card, all data lost](https://forums.wyze.com/t/cam-v3-spontaneously-stops-recording-to-sd-card-all-data-lost/279387)
**Author:** [@StingrayJG](https://forums.wyze.com/u/StingrayJG)\ **Replies:** 20\ **Last updated:** [September 30, 2026, 11:33pm UTC](https://forums.wyze.com/t/cam-v3-spontaneously-stops-recording-to-sd-card-all-data-lost/279387 "2026-09-30T23:33:34Z")
Hello all, I just noticed this morning that the SD Card in one of my five cam v3’s was no longer recording historical data to the SD Card for some reason. The other four cams seem to be o.k. for now. I have had these fi… --- ## [Cam Floodlight Pro - Spent more money trying to get it to work than the device itself](https://forums.wyze.com/t/cam-floodlight-pro-spent-more-money-trying-to-get-it-to-work-than-the-device-itself/346233)
**Author:** [@BRoch911](https://forums.wyze.com/u/BRoch911)\ **Replies:** 3\ **Last updated:** [September 30, 2026, 1:32pm UTC](https://forums.wyze.com/t/cam-floodlight-pro-spent-more-money-trying-to-get-it-to-work-than-the-device-itself/346233 "2026-09-30T13:32:31Z")
After having Wyze Cam v3 all around, inside and outside the home, I figured that it was a safe bet to upgrade and replace one of our floodlights that had a v3 mounted next to it with a complete Wyze floodlight camera sys… --- ## [Doorbell v2 4.51.3.6791 - ruined everything again](https://forums.wyze.com/t/doorbell-v2-4-51-3-6791-ruined-everything-again/343929)
**Author:** [@anightcap](https://forums.wyze.com/u/anightcap)\ **Replies:** 4\ **Last updated:** [September 28, 2026, 1:19pm UTC](https://forums.wyze.com/t/doorbell-v2-4-51-3-6791-ruined-everything-again/343929 "2026-09-28T13:19:01Z")
TLDR: Wyze won’t give us RTSP I am an idiot for updating firmware Is there any way to rollback Doorbell V2 firmware? I’m SOL aren’t I? Since I migrated entirely away from the Google ecosystem, I’ve had Wyze products … --- ## [Wyzecam 2 Offline?](https://forums.wyze.com/t/wyzecam-2-offline/343992)
**Author:** [@paulyronnie](https://forums.wyze.com/u/paulyronnie)\ **Replies:** 21\ **Last updated:** [September 23, 2026, 2:21am UTC](https://forums.wyze.com/t/wyzecam-2-offline/343992 "2026-09-23T02:21:29Z")
My main wyzecam 2 which is in another location is offline when I check my iphone. I’m not sure why. I know that it would occasionally happen if there is a power outage and then the power is out. However, I’m not sure … --- ## [Wyze Cam Floodlight - light does not turn off](https://forums.wyze.com/t/wyze-cam-floodlight-light-does-not-turn-off/242495)
**Author:** [@Bluepepper](https://forums.wyze.com/u/Bluepepper)\ **Replies:** 41\ **Last updated:** [September 21, 2026, 10:36pm UTC](https://forums.wyze.com/t/wyze-cam-floodlight-light-does-not-turn-off/242495 "2026-09-21T22:36:25Z")
Installing my second Cam Floodlight. First installation went well without a hitch. My second installation appeared to be the same, but the floodlights come on when I powered it up and never turns off. Even after insta… --- ## [My floor lamp isn't detected by Amazon Alexa app](https://forums.wyze.com/t/my-floor-lamp-isnt-detected-by-amazon-alexa-app/190670)
**Author:** [@byerun](https://forums.wyze.com/u/byerun)\ **Replies:** 6\ **Last updated:** [September 21, 2026, 4:56am UTC](https://forums.wyze.com/t/my-floor-lamp-isnt-detected-by-amazon-alexa-app/190670 "2026-09-21T04:56:51Z")
My floor lamp is not detected by the Android Amazon Alexa app version 2.2.413073.0. (My other Wyze lights are detected by the app.) Anyone else not able to connect to the Amazon Alexa app? --- ## [Wyze Cam v4 RTSP Removed- 5 Cameras Now Useless for Their Intended Purpose](https://forums.wyze.com/t/wyze-cam-v4-rtsp-removed-5-cameras-now-useless-for-their-intended-purpose/341508)
**Author:** [@bobster316](https://forums.wyze.com/u/bobster316)\ **Replies:** 48\ **Last updated:** [September 21, 2026, 4:19am UTC](https://forums.wyze.com/t/wyze-cam-v4-rtsp-removed-5-cameras-now-useless-for-their-intended-purpose/341508 "2026-09-21T04:19:04Z")
I bought five Wyze Cam v4 units specifically because RTSP support was advertised and working. That functionality was the entire reason I chose these cameras over other options. Everything was working exactly as expected … --- ## [Wyze V4 Pan Cam: Please Add RTSP & Put the Amazing V4 Camera on a Pan/Tilt Base!](https://forums.wyze.com/t/wyze-v4-pan-cam-please-add-rtsp-put-the-amazing-v4-camera-on-a-pan-tilt-base/344870)
**Author:** [@PDConner](https://forums.wyze.com/u/PDConner)\ **Replies:** 4\ **Last updated:** [September 20, 2026, 6:08am UTC](https://forums.wyze.com/t/wyze-v4-pan-cam-please-add-rtsp-put-the-amazing-v4-camera-on-a-pan-tilt-base/344870 "2026-09-20T06:08:21Z")
Hi everyone, I currently own 32 Wyze cameras, including V3s, V4s, V3 Pan Cams, V4 Pan Cams, and a V3 Pro. I have two questions/suggestions for Wyze: First, is there any possibility of a beta firmware for the V4 Pan Ca… --- ## [Always taking too long to start live video](https://forums.wyze.com/t/always-taking-too-long-to-start-live-video/344404)
**Author:** [@riccomedy](https://forums.wyze.com/u/riccomedy)\ **Replies:** 2\ **Last updated:** [September 17, 2026, 11:54pm UTC](https://forums.wyze.com/t/always-taking-too-long-to-start-live-video/344404 "2026-09-17T23:54:44Z")
I have four cameras. 2 Wyze Battery Cam Pro, 1 Wyze Cam v4 - 1 Wyze Cam v3. I have AT&T fiber 2 GIG Speed. A Modem Router DOCSIS 3.1. All of my camera’s are really close to the router. But whenever I launch the app to lo… --- ## [Truck Parked Notification](https://forums.wyze.com/t/truck-parked-notification/344742)
**Author:** [@jamiewardcyber](https://forums.wyze.com/u/jamiewardcyber)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 2:43pm UTC](https://forums.wyze.com/t/truck-parked-notification/344742 "2026-09-10T14:43:16Z")
Can you please fix the notification in the smart detection feature that continuously notifies me that my truck is parked in the driveway. I thought that the NBD functionality would filter this redundant type of alert out… --- ## [I would never buy another product from wyze](https://forums.wyze.com/t/i-would-never-buy-another-product-from-wyze/344201)
**Author:** [@Rust](https://forums.wyze.com/u/Rust)\ **Replies:** 68\ **Last updated:** [September 8, 2026, 12:15pm UTC](https://forums.wyze.com/t/i-would-never-buy-another-product-from-wyze/344201 "2026-09-08T12:15:43Z")
I cannot recommend this company anymore. They have consistently gone back on things that are promised. I have been a long time supporter. But there is no reason a camera needs cloud access if you have a microsd or like m… --- ## [Wyze scale ultra showing wrong on Home Screen](https://forums.wyze.com/t/wyze-scale-ultra-showing-wrong-on-home-screen/344597)
**Author:** [@rold2ce](https://forums.wyze.com/u/rold2ce)\ **Replies:** 10\ **Last updated:** [September 7, 2026, 9:30pm UTC](https://forums.wyze.com/t/wyze-scale-ultra-showing-wrong-on-home-screen/344597 "2026-09-07T21:30:51Z")
After latest app update my scale is showing weight and body fat on my Home Screen see picture. I can’t seem to find a way to fix it so it just shows the Wyze scale like it used to be where it was just a button that I tap… --- ## [Can't see pan cam feed to set waypoints](https://forums.wyze.com/t/cant-see-pan-cam-feed-to-set-waypoints/344679)
**Author:** [@MerlinRPM](https://forums.wyze.com/u/MerlinRPM)\ **Replies:** 0\ **Last updated:** [September 7, 2026, 4:50am UTC](https://forums.wyze.com/t/cant-see-pan-cam-feed-to-set-waypoints/344679 "2026-09-07T04:50:52Z")
I tried setting waypoints with my new duo pan cam and if the image is flipped 180 it will only show the feed for the fixed cam. I managed to work around the issue by undoing the 180 flip, setting the waypoints (upside d… --- ## [Wyze iPhone App showing the wrong IP for multiple devices](https://forums.wyze.com/t/wyze-iphone-app-showing-the-wrong-ip-for-multiple-devices/344603)
**Author:** [@smcallah](https://forums.wyze.com/u/smcallah)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 9:19pm UTC](https://forums.wyze.com/t/wyze-iphone-app-showing-the-wrong-ip-for-multiple-devices/344603 "2026-09-05T21:19:32Z")
I tried searching for other posts talking about this issue, but I only found 1 old one that was closed and had no resolution. I have multiple devices, cameras, outdoor plugs, etc, that show the wrong IP for the MAC addr… --- ## [Battery Cam Pro network issues](https://forums.wyze.com/t/battery-cam-pro-network-issues/344441)
**Author:** [@Cognitive](https://forums.wyze.com/u/Cognitive)\ **Replies:** 9\ **Last updated:** [September 3, 2026, 5:28am UTC](https://forums.wyze.com/t/battery-cam-pro-network-issues/344441 "2026-09-03T05:28:24Z")
Greetings! I wanted to know if there are any magic spells to address battery cam pro’s network connection process. The setup: TP-Link Deco mesh network with a bunch of nodes A dozen Wyze cams mostly window cams, bulb … --- ## [Wyze Cam v3 playback from sd playing in time lapse](https://forums.wyze.com/t/wyze-cam-v3-playback-from-sd-playing-in-time-lapse/344383)
**Author:** [@5150plyr](https://forums.wyze.com/u/5150plyr)\ **Replies:** 35\ **Last updated:** [August 31, 2026, 11:55am UTC](https://forums.wyze.com/t/wyze-cam-v3-playback-from-sd-playing-in-time-lapse/344383 "2026-08-31T11:55:21Z")
My video playback from sd card is playing in time lapse. This just started over a week ago. I haven’t started any time lapse videos and can’t fix it. I’ve restarted, power cycled, cleared cache, etc to no avail. Anyone e… --- ## [Solar cam pan tilt mounting](https://forums.wyze.com/t/solar-cam-pan-tilt-mounting/344483)
**Author:** [@msompel83](https://forums.wyze.com/u/msompel83)\ **Replies:** 2\ **Last updated:** [August 29, 2026, 6:48am UTC](https://forums.wyze.com/t/solar-cam-pan-tilt-mounting/344483 "2026-08-29T06:48:20Z")
Hello is there a drill less way to mount this camera i dont want to drill holes has anyone found a solution --- ## [Bulb continously on. No longer operates according to schedule](https://forums.wyze.com/t/bulb-continously-on-no-longer-operates-according-to-schedule/344491)
**Author:** [@dmax2](https://forums.wyze.com/u/dmax2)\ **Replies:** 1\ **Last updated:** [August 25, 2026, 9:50pm UTC](https://forums.wyze.com/t/bulb-continously-on-no-longer-operates-according-to-schedule/344491 "2026-08-25T21:50:51Z")
Schedule No longer follows schedule --- ## [Can't add cameras to monitoring](https://forums.wyze.com/t/cant-add-cameras-to-monitoring/344473)
**Author:** [@rnrbodyworks](https://forums.wyze.com/u/rnrbodyworks)\ **Replies:** 7\ **Last updated:** [August 25, 2026, 3:58am UTC](https://forums.wyze.com/t/cant-add-cameras-to-monitoring/344473 "2026-08-25T03:58:50Z")
Can’t add cameras to monitoring. It only allows 3 every time I drag another camera up it lets me drag it up but want keep it there. I don’t think the pan came can be added however I have several others that want stay whe… --- ## [Wyze Cam Outdoor v2](https://forums.wyze.com/t/wyze-cam-outdoor-v2/344466)
**Author:** [@dlhinchey2](https://forums.wyze.com/u/dlhinchey2)\ **Replies:** 3\ **Last updated:** [August 24, 2026, 6:41pm UTC](https://forums.wyze.com/t/wyze-cam-outdoor-v2/344466 "2026-08-24T18:41:04Z")
. I cannot figure out how to get the camera to work during the night. I have the IR setting on. Detection is set at 70. Image sensitivity is at 90. Detection zone is on. PIR is set up. Smart detection is on for everyt… --- ## [Goodbye Wyze - Awful Experience](https://forums.wyze.com/t/goodbye-wyze-awful-experience/344199)
**Author:** [@who](https://forums.wyze.com/u/who)\ **Replies:** 26\ **Last updated:** [August 21, 2026, 1:15am UTC](https://forums.wyze.com/t/goodbye-wyze-awful-experience/344199 "2026-08-21T01:15:47Z")
Wyze has become such a garbage company. I have now has 4 bulb camera that stop working. They will not allow me to see any video from the SD card. They know this is an issue as other people in various forums have reported… [Next page](https://forums.wyze.com/tag/troubleshooting/21.md?match_all_tags=true&page=1&tags%5B%5D=troubleshooting)