# \#service-advisory **URL:** https://forums.wyze.com/tag/service-advisory/236.md [Latest](https://forums.wyze.com/latest.md) · [Categories](https://forums.wyze.com/categories.md) · [Tags](https://forums.wyze.com/tags.md) --- ## [Service Advisory - 3/26/2026](https://forums.wyze.com/t/service-advisory-3-26-2026/341978)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 7\ **Last updated:** [March 29, 2026, 4:34am UTC](https://forums.wyze.com/t/service-advisory-3-26-2026/341978 "2026-03-29T04:34:27Z")
03/26/2026 4:37 PM PT - Our team has found the cause and the Wyze app should start working normally soon. We thank you for your continued patience. If you continue to experience issues please contact our support team at W… --- ## [Service Advisory - 3/6/2026](https://forums.wyze.com/t/service-advisory-3-6-2026/341549)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 1\ **Last updated:** [March 7, 2026, 4:39am UTC](https://forums.wyze.com/t/service-advisory-3-6-2026/341549 "2026-03-07T04:39:18Z")
03/06/2026 6:47 PM PT - Our team has identified the issue and implemented a fix. You should see Event Videos, Thumbnails, and AI Tags begin working normally again. Thank you for your continued patience. If you continue t… --- ## [Service Advisory - 2/17/2026](https://forums.wyze.com/t/service-advisory-2-17-2026/341106)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 6\ **Last updated:** [February 17, 2026, 9:35pm UTC](https://forums.wyze.com/t/service-advisory-2-17-2026/341106 "2026-02-17T21:35:49Z")
02/17/2026 11:28 PM PT - We have resolved the issue with Wyze Automations. You may see a slight delay as the system fully recovers. If you continue to experience issues please contact our support team at Wyze Customer Su… --- ## [Service Advisory - 11/13/2025](https://forums.wyze.com/t/service-advisory-11-13-2025/338777)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 22\ **Last updated:** [November 18, 2025, 4:47pm UTC](https://forums.wyze.com/t/service-advisory-11-13-2025/338777 "2025-11-18T16:47:57Z")
11/13/2025 4:57 PM PT - We have located and addressed the root cause. Users should now be able to log in and use the Wyze app normally. If you continue to experience issues please contact our support team at Wyze Custome… --- ## [Service Advisory - 6/17/2025](https://forums.wyze.com/t/service-advisory-6-17-2025/332298)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 1\ **Last updated:** [June 18, 2025, 1:27am UTC](https://forums.wyze.com/t/service-advisory-6-17-2025/332298 "2025-06-18T01:27:42Z")
6/17/2025 4:46 PM PT - We have found the issue causing delayed notifications and were able to resolve it. Notification delivery should be returning to normal. If you continue to experience issues, please contact our supp… --- ## [Service Advisory - 6/12/2025](https://forums.wyze.com/t/service-advisory-6-12-2025/331948)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 1\ **Last updated:** [June 13, 2025, 2:37am UTC](https://forums.wyze.com/t/service-advisory-6-12-2025/331948 "2025-06-13T02:37:30Z")
6/12/2025 2:10 PM PT - Our services are now recovering, we apologize for the inconvenience and appreciate your patience. If you continue to experience issues, please contact our support team at Wyze Customer Support.. 1… --- ## [Service Advisory - 4-29-2025](https://forums.wyze.com/t/service-advisory-4-29-2025/329105)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 1\ **Last updated:** [April 30, 2025, 7:14pm UTC](https://forums.wyze.com/t/service-advisory-4-29-2025/329105 "2025-04-30T19:14:42Z")
4/29/2025 8:35 PM PT - Services should now be recovered. If you are still experiencing issues opening the monitoring tab please contact our support team at Wyze Customer Support. We apologize for any inconvenience this m… --- ## [Service Advisory - 1/17/2025](https://forums.wyze.com/t/service-advisory-1-17-2025/321548)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 8\ **Last updated:** [January 18, 2025, 6:39pm UTC](https://forums.wyze.com/t/service-advisory-1-17-2025/321548 "2025-01-18T18:39:05Z")
1/17/2025 6:25 PM PT - You should now be able to log into my.wyze.com normally. We apologize for this inconvenience, if you are still experiencing issues please contact our support team at Wyze Customer Support . Thank y… --- ## [Service Advisory - 4/15/2024](https://forums.wyze.com/t/service-advisory-4-15-2024/296327)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 110\ **Last updated:** [May 6, 2024, 1:53am UTC](https://forums.wyze.com/t/service-advisory-4-15-2024/296327 "2024-05-06T01:53:40Z")
4/15/24 9:05 PM PT - Our metrics are showing most devices should be recovered, however, we will continue to keep a close eye on them. We apologize for the issues and thank you for your patience and help. If you continue … --- ## [Service Advisory 02/16/2024](https://forums.wyze.com/t/service-advisory-02-16-2024/289732)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 516\ **Last updated:** [April 29, 2024, 12:39am UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732 "2024-04-29T00:39:35Z")
2/16/2024 11:28 AM PT - Our metrics are showing continued improvement for device connection recovery. If your device is still experiencing the issue, please try rebooting or power-cycling your device. We are temporarily … --- ## [Service Advisory - 4/18/2023](https://forums.wyze.com/t/service-advisory-4-18-2023/264897)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 5\ **Last updated:** [April 18, 2024, 11:49am UTC](https://forums.wyze.com/t/service-advisory-4-18-2023/264897 "2024-04-18T11:49:48Z")
4/18/23 6:59 PM PT - We have received confirmation from the Alexa team that our metrics are now back to normal. Thank you for your patience as we worked across teams to resolve this issue. If you continue having difficul… --- ## [Service Advisory - Device list not updating - 11/29/22](https://forums.wyze.com/t/service-advisory-device-list-not-updating-11-29-22/249442)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 70\ **Last updated:** [December 1, 2022, 2:11am UTC](https://forums.wyze.com/t/service-advisory-device-list-not-updating-11-29-22/249442 "2022-12-01T02:11:27Z")
11/29/22 6:22 PM PT - Our metrics are looking good and we’re not receiving new contacts about this issue. We believe that this is resolved though we’ll keep an eye on our metrics. If you’re still having difficulty with y… --- ## [Service Advisory - 12/1/2023](https://forums.wyze.com/t/service-advisory-12-1-2023/282638)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 37\ **Last updated:** [December 2, 2023, 10:23pm UTC](https://forums.wyze.com/t/service-advisory-12-1-2023/282638 "2023-12-02T22:23:51Z")
12/02/23 2:16 PM PT - The affected items have mostly recovered. If you still are experiencing the issue try power cycling the affected device, if that fails please contact our Support Team at support.wyze.com. 1:19 AM P… --- ## [Wyze Web View Service Advisory - 9/8/2023](https://forums.wyze.com/t/wyze-web-view-service-advisory-9-8-2023/275448)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 37\ **Last updated:** [November 12, 2023, 1:56pm UTC](https://forums.wyze.com/t/wyze-web-view-service-advisory-9-8-2023/275448 "2023-11-12T13:56:17Z")
9/22/23 In our ongoing commitment to security we wanted to share details of a mistake we made on Friday, September 8th that affected 10 people and was immediately resolved. We’ve completed an internal investigation and … --- ## [Service Advisory: Monitoring tab not working for Wyze Home Monitoring 9/18/23](https://forums.wyze.com/t/service-advisory-monitoring-tab-not-working-for-wyze-home-monitoring-9-18-23/276129)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 27\ **Last updated:** [October 30, 2023, 3:56pm UTC](https://forums.wyze.com/t/service-advisory-monitoring-tab-not-working-for-wyze-home-monitoring-9-18-23/276129 "2023-10-30T15:56:43Z")
9/18/23 7:19 PM PT - While most of our metrics are recovered, we are still waiting for AWS to finish their changes and pronounce the issue resolved. If you continue to have difficulty with one of more of your devices, pl… --- ## [Service Advisory: Wyze Cam Floodlight Pro and Google Home streaming not functioning 6/20/23](https://forums.wyze.com/t/service-advisory-wyze-cam-floodlight-pro-and-google-home-streaming-not-functioning-6-20-23/269838)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 4\ **Last updated:** [June 21, 2023, 3:13am UTC](https://forums.wyze.com/t/service-advisory-wyze-cam-floodlight-pro-and-google-home-streaming-not-functioning-6-20-23/269838 "2023-06-21T03:13:24Z")
6/20/23 8:10 PM PT - We haven’t seen the error since the resolution around 7:30 PM. We’re considering this outage resolved but will keep an eye on our metrics. If you continue having trouble streaming, please reach out t… --- ## [Service Advisory: Grouped Product Rules Not Working - 5/19/22](https://forums.wyze.com/t/service-advisory-grouped-product-rules-not-working-5-19-22/229833)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 5\ **Last updated:** [May 20, 2022, 2:35pm UTC](https://forums.wyze.com/t/service-advisory-grouped-product-rules-not-working-5-19-22/229833 "2022-05-20T14:35:48Z")
5/19/22 4:45 PM PT - This issue should now be resolved. If you continue to have trouble with your Rules, please reach out to Wyze Customer Support. Thank you! 5/19/22 4:00 PM PT - We have identified the root cause of th… --- ## [Service Advisory - 4/19/2023](https://forums.wyze.com/t/service-advisory-4-19-2023/264995)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 4\ **Last updated:** [April 20, 2023, 2:42pm UTC](https://forums.wyze.com/t/service-advisory-4-19-2023/264995 "2023-04-20T14:42:37Z")
4/19/23 4:32 PM PT - Our services are recovering and we’re keeping an eye on the metrics. We’ll let you know when we’re fully recovered. 4:16 PM PT - We are looking into an issue that is preventing Cam Protect and Wyze … --- ## [Service Advisory: Login, device pages, Events, and services not functioning - 3/25/23](https://forums.wyze.com/t/service-advisory-login-device-pages-events-and-services-not-functioning-3-25-23/262903)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 7\ **Last updated:** [March 25, 2023, 3:00pm UTC](https://forums.wyze.com/t/service-advisory-login-device-pages-events-and-services-not-functioning-3-25-23/262903 "2023-03-25T15:00:21Z")
3/25/23 7:54 AM PT - We’ve identified the root issue and put in a fix for it. Additionally, all devices should be back online now. If you still cannot connect to a Wyze device, please try power cycling it. If that doesn’… --- ## [Service Advisory - App login, device access, and device commands not functioning - 3/8/23](https://forums.wyze.com/t/service-advisory-app-login-device-access-and-device-commands-not-functioning-3-8-23/261474)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 4\ **Last updated:** [March 9, 2023, 8:01pm UTC](https://forums.wyze.com/t/service-advisory-app-login-device-access-and-device-commands-not-functioning-3-8-23/261474 "2023-03-09T20:01:35Z")
3/8/23 10:41 PM PT - The latency is back to normal and devices should all be functioning properly again. If you have a device that isn’t connecting still, please try power cycling it. If you continue having difficulty lo… --- ## [Scheduled Maintenance - 2/8/23 12:00 AM PT](https://forums.wyze.com/t/scheduled-maintenance-2-8-23-12-00-am-pt/258187)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 48\ **Last updated:** [February 20, 2023, 4:42pm UTC](https://forums.wyze.com/t/scheduled-maintenance-2-8-23-12-00-am-pt/258187 "2023-02-20T16:42:25Z")
Hello, everyone. We have some scheduled maintenance coming up. February 8th 12:00 AM PT Scheduled Maintenance The Wyze app and Wyze websites will be down for scheduled maintenance on February 8th at 12:00 AM PT. The p… --- ## [Service Advisory - 1/30/23](https://forums.wyze.com/t/service-advisory-1-30-23/257276)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 19\ **Last updated:** [February 6, 2023, 2:33pm UTC](https://forums.wyze.com/t/service-advisory-1-30-23/257276 "2023-02-06T14:33:01Z")
1/30/23 11:20 AM PT - We are now fully recovered and this outage is resolved. If you continue to have trouble with your Wyze device connecting, please try power cycling it. If that doesn’t work, please reach out to Wyze … --- ## [Service Advisory Setup and Event Issues - 1/24/23](https://forums.wyze.com/t/service-advisory-setup-and-event-issues-1-24-23/256508)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 27\ **Last updated:** [January 25, 2023, 5:56am UTC](https://forums.wyze.com/t/service-advisory-setup-and-event-issues-1-24-23/256508 "2023-01-25T05:56:06Z")
1/24/23 5:48 PM PT - The setup and event issues impacting Wyze Cam OG and Wyze Video Doorbell Pro should be recovering. If you are still experiencing troubles please reach out to Wyze Customer Support. 4:35 PM PT - We a… --- ## [Service Advisory - 1/12/2023](https://forums.wyze.com/t/service-advisory-1-12-2023/254774)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 9\ **Last updated:** [January 18, 2023, 12:08am UTC](https://forums.wyze.com/t/service-advisory-1-12-2023/254774 "2023-01-18T00:08:32Z")
1/12/23 4:14 PM PT - We now see full recovery and we’re keeping an eye on things. If your device is still offline, please try power cycling it. If you continue having difficulty connecting, please reach out to Wyze Custo… --- ## [Service Advisory - Cloud Issues - 1/5/2023](https://forums.wyze.com/t/service-advisory-cloud-issues-1-5-2023/253696)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 42\ **Last updated:** [January 6, 2023, 6:55am UTC](https://forums.wyze.com/t/service-advisory-cloud-issues-1-5-2023/253696 "2023-01-06T06:55:50Z")
1/5/23 6:00 PM PT - Our devices are back at their normal connection metrics. If you’re still having trouble with your app, please try force closing the app and opening it again. If a device is not connecting, please try … --- ## [Service Advisory - Difficulty logging in, using devices, and using integrations - 11/30/22](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 21\ **Last updated:** [December 8, 2022, 12:02pm UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655 "2022-12-08T12:02:06Z")
11/30/22 7:25 PM PT - Our metrics are back at healthy levels and it looks like this outage is resolved. We’ll continue looking into the root causes of this week’s outages to fix them. If your devices are still offline, p… --- ## [Service Advisory - Cam Plus Lite Notifications 11/9/22](https://forums.wyze.com/t/service-advisory-cam-plus-lite-notifications-11-9-22/247135)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 3\ **Last updated:** [November 10, 2022, 4:15am UTC](https://forums.wyze.com/t/service-advisory-cam-plus-lite-notifications-11-9-22/247135 "2022-11-10T04:15:56Z")
11/9/22 8:13 PM PT - We have resolved the cause of the delayed Cam Plus Lite notifications. We will continue to keep an eye on things tonight but notifications should return to normal. If you continue to have troubles pl… --- ## [Service Advisory - Google Integration 10/19/22](https://forums.wyze.com/t/service-advisory-google-integration-10-19-22/244492)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 3\ **Last updated:** [October 20, 2022, 5:32am UTC](https://forums.wyze.com/t/service-advisory-google-integration-10-19-22/244492 "2022-10-20T05:32:51Z")
10/19/22 11:30 PM PT - Google reverted the change they were working on and this resolved the issue. If you continue having trouble with your Google integration, please contact our support team through support.wyze.com. 8… --- ## [Service Advisory: Cloud Platform - 10/7/2022](https://forums.wyze.com/t/service-advisory-cloud-platform-10-7-2022/243420)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 3\ **Last updated:** [October 10, 2022, 4:20am UTC](https://forums.wyze.com/t/service-advisory-cloud-platform-10-7-2022/243420 "2022-10-10T04:20:45Z")
10/7/22 11:10AM PT - We believe we have identified the root cause and things should start recovering. We will continue to monitor this throughout the day. 10:38 AM PT - We are experiencing issues with the cloud services… --- ## [Service Advisory: HMS, Cam Plus Pro and Cam Plus - 9/28/22](https://forums.wyze.com/t/service-advisory-hms-cam-plus-pro-and-cam-plus-9-28-22/242667)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 6\ **Last updated:** [September 29, 2022, 12:06pm UTC](https://forums.wyze.com/t/service-advisory-hms-cam-plus-pro-and-cam-plus-9-28-22/242667 "2022-09-29T12:06:28Z")
9/28/2022 3:40pm PT - AWS is reporting that the server issues are resolved and things are coming back to normal. We will keep watching this throughout the evening but our services should be coming back to normal. Thank y… [Next page](https://forums.wyze.com/tag/service-advisory/236.md?match_all_tags=true&page=1&tags%5B%5D=service-advisory)