# \#important **URL:** https://forums.wyze.com/tag/important/54.md [Latest](https://forums.wyze.com/latest.md) · [Categories](https://forums.wyze.com/categories.md) · [Tags](https://forums.wyze.com/tags.md) --- ## [Forum Operations Feedback Thread](https://forums.wyze.com/t/forum-operations-feedback-thread/6789)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 1383\ **Last updated:** [March 3, 2026, 1:44am UTC](https://forums.wyze.com/t/forum-operations-feedback-thread/6789 "2026-03-03T01:44:50Z")
Hi, everyone! We definitely made some major improvements with our new forum (not to toot our own horn :trumpet:). But there may be features that you want that we don’t have here yet. Or perhaps you would like to see som… --- ## [Important Safety Notice: Wyze Solar Cam Pan](https://forums.wyze.com/t/important-safety-notice-wyze-solar-cam-pan/342332)
**Author:** [@WyzeDave](https://forums.wyze.com/u/WyzeDave)\ **Replies:** 143\ **Last updated:** [August 25, 2026, 12:34pm UTC](https://forums.wyze.com/t/important-safety-notice-wyze-solar-cam-pan/342332 "2026-08-25T12:34:58Z")
Hey all, please see the safety notice we issued about Wyze Solar Cam Pan WARNING: Do not assemble or install the Solar Cam Pan until further notice. We’ve self-reported a safety issue with this product to the U.S. Consu… --- ## [Wyze Window Cam assistance - 7/16/2026](https://forums.wyze.com/t/wyze-window-cam-assistance-7-16-2026/343881)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 0\ **Last updated:** [July 16, 2026, 5:44pm UTC](https://forums.wyze.com/t/wyze-window-cam-assistance-7-16-2026/343881 "2026-07-16T17:44:40Z")
Hey Community Friends, We’re looking for your help with a few issues affecting Wyze Window Cam. There are several issues we’ve been unable to reproduce internally, so we’re hoping to gather more information from those e… --- ## [Cloud storage and how to access it](https://forums.wyze.com/t/cloud-storage-and-how-to-access-it/137589)
**Author:** [@DigitalFubar](https://forums.wyze.com/u/DigitalFubar)\ **Replies:** 41\ **Last updated:** [July 10, 2026, 10:28pm UTC](https://forums.wyze.com/t/cloud-storage-and-how-to-access-it/137589 "2026-07-10T22:28:22Z")
Ok so… how the heck do you view the video. EXAMPLE… YOUR AT WORK AND THE CAMERA GOES OFF LINE … I CANT NOT VIEW…REPLAY EXAMINE ANY THING. Not a clue as to say what took place to know why the camera off line… memory … --- ## [\[Beta\] Add Yourself and Get the Badge!](https://forums.wyze.com/t/beta-add-yourself-and-get-the-badge/11115)
**Author:** [@CaptainMark](https://forums.wyze.com/u/CaptainMark)\ **Replies:** 25\ **Last updated:** [May 17, 2026, 6:31am UTC](https://forums.wyze.com/t/beta-add-yourself-and-get-the-badge/11115 "2026-05-17T06:31:58Z")
To all @Beta app members, please join this link to be directly notified when important beta updates are posted. This will also make it easier for us to identify beta users when reading posts across different topics. Than… --- ## [Excessive Wyze DNS Queries](https://forums.wyze.com/t/excessive-wyze-dns-queries/171566)
**Author:** [@Jrm523](https://forums.wyze.com/u/Jrm523)\ **Replies:** 20\ **Last updated:** [March 11, 2026, 6:20pm UTC](https://forums.wyze.com/t/excessive-wyze-dns-queries/171566 "2026-03-11T18:20:32Z")
I currently have a home network with nearly 100 devices and run a custom built home automation platform (IE: lots of traffic). I recently have noticed that my few Wyze devices are sending an extraordinary amount of DNS q… --- ## [HMS - Is there really no self-monitoring option?](https://forums.wyze.com/t/hms-is-there-really-no-self-monitoring-option/174520)
**Author:** [@theindiearmy](https://forums.wyze.com/u/theindiearmy)\ **Replies:** 55\ **Last updated:** [February 24, 2026, 4:08pm UTC](https://forums.wyze.com/t/hms-is-there-really-no-self-monitoring-option/174520 "2026-02-24T16:08:18Z")
I’m trying to setup my Wyze Home Monitoring Bundle, but there is no option to add the necessary devices to my Wyze App. As far as I can tell, Wyze is forcing me to activate my subscription first. I am not ready to do thi… --- ## [How To Become A Beta Tester](https://forums.wyze.com/t/how-to-become-a-beta-tester/8047)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 171\ **Last updated:** [October 23, 2025, 10:11pm UTC](https://forums.wyze.com/t/how-to-become-a-beta-tester/8047 "2025-10-23T22:11:36Z")
Hi, everyone! Thank you for your interest in helping us beta test! It’s an incredibly important stage for development and your help makes it more likely that we’ll have time to find and fix bugs before launches. As long… --- ## [Robot vacuum wheels have permanently stained my hardwood floors](https://forums.wyze.com/t/robot-vacuum-wheels-have-permanently-stained-my-hardwood-floors/183918)
**Author:** [@unamused](https://forums.wyze.com/u/unamused)\ **Replies:** 454\ **Last updated:** [August 17, 2025, 9:47pm UTC](https://forums.wyze.com/t/robot-vacuum-wheels-have-permanently-stained-my-hardwood-floors/183918 "2025-08-17T21:47:17Z")
I’ve had the Wyze Robot vacuum since it came out and just recently noticed that the wheels have somehow stained my hardwood floors. I have tried a few ways to get the stains up, but they don’t budge at all. Somehow the w… --- ## [A letter from the founders, what to expect in 2024](https://forums.wyze.com/t/a-letter-from-the-founders-what-to-expect-in-2024/285304)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 68\ **Last updated:** [September 9, 2024, 2:01am UTC](https://forums.wyze.com/t/a-letter-from-the-founders-what-to-expect-in-2024/285304 "2024-09-09T02:01:06Z")
Hello everyone, here is a letter from the founders about what to expect in 2024! Dear Friends, We’re spending the first few days in a new office space here in Seattle as we count down the last few days of 2023. Big li… --- ## [We’re updating the price of Cam Plus Monthly in late June — here’s why (Cam Plus Annual prices will not change.) 5/17/23](https://forums.wyze.com/t/we-re-updating-the-price-of-cam-plus-monthly-in-late-june-here-s-why-cam-plus-annual-prices-will-not-change-5-17-23/267384)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 97\ **Last updated:** [March 20, 2025, 5:00am UTC](https://forums.wyze.com/t/we-re-updating-the-price-of-cam-plus-monthly-in-late-june-here-s-why-cam-plus-annual-prices-will-not-change-5-17-23/267384 "2025-03-20T05:00:12Z")
Hi there, This is an important update about pricing for Cam Plus monthly plans. We’d like to offer everyone an opportunity to switch your license to an annual plan before the price increases on our monthly plans startin… --- ## [Wyze Video Doorbell v2 - Released 10/24/2023](https://forums.wyze.com/t/wyze-video-doorbell-v2-released-10-24-2023/278885)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 258\ **Last updated:** [March 9, 2025, 8:17am UTC](https://forums.wyze.com/t/wyze-video-doorbell-v2-released-10-24-2023/278885 "2025-03-09T08:17:13Z")
Ding dong! :bell: Who’s there? :person\_standing: It’s a 2K video doorbell with a first-of-its-kind microSD card slot for local recording. Let’s all welcome in the all-new Wyze Video Doorbell v2! :star\_struck: Available … --- ## [Person Detection Update: A New Experiment for Premium Features](https://forums.wyze.com/t/person-detection-update-a-new-experiment-for-premium-features/112420)
**Author:** [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Replies:** 1667\ **Last updated:** [February 17, 2025, 7:16pm UTC](https://forums.wyze.com/t/person-detection-update-a-new-experiment-for-premium-features/112420 "2025-02-17T19:16:31Z")
Update 9/9/20: Hi, everyone! App 2.13 is releasing today but we’re not sending out the email to folks eligible for the person detection experimental pay-what-you-want plan until tomorrow morning. We have scheduled webs… --- ## [Friendly Reminder About Logs](https://forums.wyze.com/t/friendly-reminder-about-logs/313186)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 7\ **Last updated:** [October 30, 2024, 1:39am UTC](https://forums.wyze.com/t/friendly-reminder-about-logs/313186 "2024-10-30T01:39:50Z")
Hey everyone, I have a message from Bruce, our Director of User Engagement about logs that are submitted and what happens to them. Hey Wyze Community! :wave: I want to clear up some confusion about submitting logs and … --- ## [News about Wyze app 3.0](https://forums.wyze.com/t/news-about-wyze-app-3-0/310614)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 33\ **Last updated:** [September 29, 2024, 1:41pm UTC](https://forums.wyze.com/t/news-about-wyze-app-3-0/310614 "2024-09-29T13:41:55Z")
Hello friends, A while back we released Wyze app 3.0 and we have been watching your feedback closely. Some things brought up by you, the users, have been implemented, like the ability to sort devices into the order you … --- ## [Coming Soon Wyze app 3.0](https://forums.wyze.com/t/coming-soon-wyze-app-3-0/304708)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 56\ **Last updated:** [August 6, 2024, 9:27pm UTC](https://forums.wyze.com/t/coming-soon-wyze-app-3-0/304708 "2024-08-06T21:27:37Z")
We have Wyze app 3.0 coming this month, get to know it before it launches! We have some new features! --- ## [Someone viewing camera](https://forums.wyze.com/t/someone-viewing-camera/186071)
**Author:** [@wattersonashley](https://forums.wyze.com/u/wattersonashley)\ **Replies:** 11\ **Last updated:** [May 21, 2024, 6:03pm UTC](https://forums.wyze.com/t/someone-viewing-camera/186071 "2024-05-21T18:03:22Z")
I have 3 Wyze cameras. One in the newer model with the blue light that turns red when someone is viewing the feed. This will turn red at home when both my husband and I are home. We have repeatedly changed the password t… --- ## [Important Wyze app Information - 4/26/24](https://forums.wyze.com/t/important-wyze-app-information-4-26-24/297488)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 36\ **Last updated:** [May 17, 2024, 3:32am UTC](https://forums.wyze.com/t/important-wyze-app-information-4-26-24/297488 "2024-05-17T03:32:51Z")
Hey everyone, We have some important changes coming to the Wyze app! Beginning May 16th, 2024, the login function on older versions of the Wyze app will no longer be supported. Why are we making these changes? Your se… --- ## [Wyze Cam Pan v3 Drift Update](https://forums.wyze.com/t/wyze-cam-pan-v3-drift-update/273068)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 33\ **Last updated:** [April 27, 2024, 11:27am UTC](https://forums.wyze.com/t/wyze-cam-pan-v3-drift-update/273068 "2024-04-27T11:27:58Z")
Problem Statement We have identified noticeable drift for Waypoints when Pan Scan is used on Wyze Cam Pan v3. This is a general challenge across all of the Pan-Tilt-Zoom (PTZ) cameras due to hardware limitations. On Wyz… --- ## [Update on Investigation of 2/16/24 Security Issue](https://forums.wyze.com/t/update-on-investigation-of-2-16-24-security-issue/291002)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 180\ **Last updated:** [March 11, 2024, 3:17am UTC](https://forums.wyze.com/t/update-on-investigation-of-2-16-24-security-issue/291002 "2024-03-11T03:17:39Z")
We have sent emails out to all affected and unaffected Wyze users from the security issue that occurred on 2/16/24. The first email went to all unaffected users. The second email went to users whose event thumbnails we… --- ## [Wyze Battery Cam Pro Black - Released 10/26/2023](https://forums.wyze.com/t/wyze-battery-cam-pro-black-released-10-26-2023/279123)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 9\ **Last updated:** [February 20, 2024, 2:36pm UTC](https://forums.wyze.com/t/wyze-battery-cam-pro-black-released-10-26-2023/279123 "2024-02-20T14:36:34Z")
Protect anywhere. See everything in 2K HDR. No wires, no hubs, microSD card compatibility, and now available in black. :black\_heart: Check out Wyze Battery Cam Pro Black at a great price. :point\_down: --- ## [FedEx Shipping](https://forums.wyze.com/t/fedex-shipping/186693)
**Author:** [@djm5x9](https://forums.wyze.com/u/djm5x9)\ **Replies:** 6\ **Last updated:** [May 17, 2022, 2:05am UTC](https://forums.wyze.com/t/fedex-shipping/186693 "2022-05-17T02:05:23Z")
I don’t know about others, but FedEx, a once stellar delivery company, now isn’t. For thirty years they have known where I am. My address hasn’t changed. This past year they have a “delivery exception” and cant find … --- ## [Headphones stopping Spotify after a minute of play time](https://forums.wyze.com/t/headphones-stopping-spotify-after-a-minute-of-play-time/146949)
**Author:** [@Cessnaflyer](https://forums.wyze.com/u/Cessnaflyer)\ **Replies:** 4\ **Last updated:** [January 24, 2021, 9:30pm UTC](https://forums.wyze.com/t/headphones-stopping-spotify-after-a-minute-of-play-time/146949 "2021-01-24T21:30:15Z")
Is anyone else having problems with the headphones not playing a Spotify face song for more than a minute? No matter how I’m using the app the song will stop after a minute. Stitcher and Soundcloud have been continuously… --- ## [Wyze watch not recording sleep or steps](https://forums.wyze.com/t/wyze-watch-not-recording-sleep-or-steps/192559)
**Author:** [@mped](https://forums.wyze.com/u/mped)\ **Replies:** 12\ **Last updated:** [December 5, 2023, 2:33pm UTC](https://forums.wyze.com/t/wyze-watch-not-recording-sleep-or-steps/192559 "2023-12-05T14:33:29Z")
Has anyone else had issues lately with Wyze Watch 44 not recording steps or sleep. Going on 2 days now with nothing. Watch does sync with app. Will record heart rate and Spo2. Have reset it. Have deactivate Bluetoot… --- ## [Wyze Web View Service Advisory - 9/8/2023](https://forums.wyze.com/t/wyze-web-view-service-advisory-9-8-2023/275448)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 37\ **Last updated:** [November 12, 2023, 1:56pm UTC](https://forums.wyze.com/t/wyze-web-view-service-advisory-9-8-2023/275448 "2023-11-12T13:56:17Z")
9/22/23 In our ongoing commitment to security we wanted to share details of a mistake we made on Friday, September 8th that affected 10 people and was immediately resolved. We’ve completed an internal investigation and … --- ## [A letter from the founders, what to expect in 2023](https://forums.wyze.com/t/a-letter-from-the-founders-what-to-expect-in-2023/252800)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 222\ **Last updated:** [November 4, 2023, 6:41pm UTC](https://forums.wyze.com/t/a-letter-from-the-founders-what-to-expect-in-2023/252800 "2023-11-04T18:41:10Z")
A LETTER FROM THE FOUNDERS. WHAT TO EXPECT IN 2023. HAPPY NEW YEAR, FROM WYZE! Friends, Wow, what a year it has been. Over the last 5 years building Wyze, we have felt the highest of highs and some of the lowest of lows… --- ## [Wyze Week Community Day - 10/27/2023](https://forums.wyze.com/t/wyze-week-community-day-10-27-2023/279218)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 9\ **Last updated:** [October 28, 2023, 11:19pm UTC](https://forums.wyze.com/t/wyze-week-community-day-10-27-2023/279218 "2023-10-28T23:19:07Z")
Happy Wyze Week Community Day! :grinning: This community is one of our largest areas. We have an awesome community that loves to help each other out, we are also home to the official Wishlist. I love this community and … --- ## [Wyze Week 2023 - Mid Week Check-in](https://forums.wyze.com/t/wyze-week-2023-mid-week-check-in/279001)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 12\ **Last updated:** [October 26, 2023, 7:38pm UTC](https://forums.wyze.com/t/wyze-week-2023-mid-week-check-in/279001 "2023-10-26T19:38:18Z")
Today is AI Day! Starting now, Facial Recognition is available for ALL Cam Plus Unlimited users! And for today, you get a FREE Wyze Cam OG for joining Cam Plus Unlimited! Do you have questions for the company? Anything … --- ## [Wyze Week 2023](https://forums.wyze.com/t/wyze-week-2023/278756)
**Author:** [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Replies:** 3\ **Last updated:** [October 25, 2023, 4:20pm UTC](https://forums.wyze.com/t/wyze-week-2023/278756 "2023-10-25T16:20:11Z")
It’s our 6th birthday! :party\_face: And we wouldn’t want to celebrate it without YOU. This week is all about deals, giveaways, live events, and MORE! Check out our daily doorbusters and other events by going to our Wyze… --- ## [Wyze Video Doorbell interferes with Chamberlain garage door opener](https://forums.wyze.com/t/wyze-video-doorbell-interferes-with-chamberlain-garage-door-opener/164094)
**Author:** [@legacydriver2005](https://forums.wyze.com/u/legacydriver2005)\ **Replies:** 69\ **Last updated:** [December 26, 2021, 3:04pm UTC](https://forums.wyze.com/t/wyze-video-doorbell-interferes-with-chamberlain-garage-door-opener/164094 "2021-12-26T15:04:18Z")
After I installed video doorbell, my garage door opener RF signal is blocked. I depowered the wyze video doorbell and the Chamberlain garage door openers work perfectly. What can I do, to not have the RF interference fr… [Next page](https://forums.wyze.com/tag/important/54.md?match_all_tags=true&page=1&tags%5B%5D=important)