Hey Community Friends,
We’re looking for your help with a few issues affecting Wyze Window Cam. There are several issues we’ve been unable to reproduce internally, so we’re hoping to gather more information from those experiencing them to help us identify the root cause.
If you’re experiencing any of the following with Wyze Window Cam, we’d appreciate your help:
No Events / No Detection
If you’re not seeing event thumbnails in the Events list, even after obvious activity that should have triggered an event (for example, a person walking by), please submit a device log and send me the log number. You can either reply to this post or send me a Direct Message here on the Forum.
Device Disconnects and Won’t Reconnect
If your camera goes offline (for example, after a power or internet outage) and does not reconnect automatically when service is restored, requiring you to set it up again, please submit a device log and send me the log number.
If possible, please also include:
- Your router model
- Whether your Wi-Fi uses a combined or separate 2.4 GHz and 5 GHz network
- Your Wi-Fi security type (WPA2, WPA3, etc.)
You can reply to this post or send the information in a Direct Message here on the Forum.
Firmware Update Issues
If you’re unable to install the latest firmware update, please send me the camera’s MAC address in a Direct Message here on the Forum. I’ll work with the team to see if we can push the firmware directly to your device.
Thank you to everyone willing to help. Every log and detail you provide helps us investigate these issues and improve the Wyze Window Cam experience for everyone.