Wyze will not exchange or reimburst over $20 gift card for 2 failed base stations bricked by update!

I have send now over a dozen emails back and forth with wyze customer service!
I have 2 base stations for my outdoor cameras. I sent home depot refeipt of purchase
.pics of the bottom of the base for serial number etc

Ive had a new agent for each email.

I was offered a $20 gift card only for $180, in outdoor base station/v2 outdoor cam kit.

They will not repair or replace base stations.
Beware do not buy Wyze product’s!

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Buy Reolink cameras, you won’t regret it :grin:

How long had you had them for? Were they still within the 1 year warranty? Either way, getting bricked by an update sucks because it wasn’t the hardware wearing out like normal warranty issues. I’m guessing you tried going through setup again, etc already.

It looks like they consider replacement base stations to normally be $9.99, though they’re out of stock:

That would explain why they offered $20 for 2 of them.

I think they stopped manufacturing Base stations in 2023, and are out of stock. That’s probably the main reason they can’t replace them…they probably don’t even have any to do that with. That sucks.

Looks like Base Stations have been selling on eBay for around $30 lately (you can get a used one with a WCO for just a few dollars more), though I saw one sell for $19.99 a month ago.

I’d suggest selling your WCOs on eBay, but you can’t really do that if you don’t first get a working Station to connect them to, then delete them while they are active. If you delete your base station or your WCO’s from the app while they are offline, they will lock up forever with the theft protection and nobody can ever use them.

I can certainly understand your frustration. You can’t even resell the cameras to someone else to make some of that money back unless you first get a working base station and they don’t make them anymore, so the only option is buying one off eBay to get them working again first, and that can seem like a lot of hassle if it’s something you no longer want to keep.