Wyze Watch 44 _ Unable to Charge Outside the Box

NJ-Professor · April 24, 2021, 5:13pm

Sooooo disappointed.

Watch unable to be charged regardless of what I do.

How do I return and either get refunded or replacement?

Thanks

towelkingdom · April 24, 2021, 5:19pm

@NJ-Professor You’ll want to contact Wyze support:

(206) 339-9646
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT

cf7 · April 24, 2021, 5:25pm

So you can charge it inside the BOX?

Check your cable. Is it inserted correctly.
Use different power brick and cable.
Plug into different power outlet.

NJ-Professor · April 24, 2021, 5:38pm

inside the box? no…when I opened the box for the first time it never charged. I tried 5 different usb sources and none work.

cf7 · April 24, 2021, 7:51pm

Probably connector dislodged inside watch from shipping.
Get a replacement.

NJ-Professor · April 24, 2021, 8:53pm

How?

cf7 · April 24, 2021, 9:39pm

Contact support using phone number above

NJ-Professor · April 24, 2021, 10:33pm

They put me on endless hold…awful!