Wyze video doorbell opens zoomed in to the left

I have the wyze video doorbell and it works great except when I open the app and click on the video doorbell it’s zoomed in. i can pan left and right but cannot zoom out to the full image.

It did this before and then randomly worked correctly for a while but now it’s always zoomed in and to left.

I’ve update firmware, restarted, deleted app and reinstalled and still the same.

Any help would be greatly appreciated.

Welcome to the Wyze User Community Forum @jkdearing! :raising_hand_man:

What happens when you double tap on the video image?

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Wow what an easy fix.

That worked perfectly

Thanks so much!


Glad it solved it! The double tap is the zoom feature. On nearly all the other cams, when you exit the app it resets to default view. But that doesn’t appear to be the case with the doorbell. It is also supposed to zoom to where you tap. But again, not the case with the doorbell.

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