# Wyze Thermostat Problem - Heat and Air are mixed up using recommended wiring **URL:** \ **Category:** Home\ **Tags:** troubleshooting, thermostat, not-platform-specific\ **Created:** [December 23, 2020, 9:18pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604 "2020-12-23T21:18:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 23, 2020, 9:18pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/1 "2020-12-23T21:18:49Z")
Just installed my Wyze Thermostat today. Only issue so far is that the heat and the air are reversed. I used the recommended wiring configuration. Probably just need to reverse 2 wires but not sure which ones. HELP!![IMG\_1730|375x500] This was my current wiring config. (upload://tqKlUkmPKRU3n45VOIl0aTflOBV.jpeg) ---
**Author:** ![71badbird](https://avatars.discourse-cdn.com/v4/letter/7/90ced4/32.png) [@71badbird](https://forums.wyze.com/u/71badbird)\ **Post date:** [December 23, 2020, 10:01pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/2 "2020-12-23T22:01:54Z")
my guess is your y and w wires need swapped. y turns on the a/c, w heat ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 23, 2020, 10:09pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/3 "2020-12-23T22:09:09Z")
well, that is what i thought too but when i swapped them, the outside unit did not come on for the heat. ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 24, 2020, 12:33am UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/4 "2020-12-24T00:33:20Z")
I definitely need support to help on this issue. My original thermostat was working correctly and the Wyze thermostat is turning the Air Conditioning when the test is calling for heat. ---
**Author:** ![Brian](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brian/32/29425_2.png) [@Brian](https://forums.wyze.com/u/Brian)\ **Post date:** [December 24, 2020, 2:13am UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/5 "2020-12-24T02:13:21Z")
In your thermostat Settings \> Advanced tap on Swap Hot/Cold. This should fix your issue. ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 24, 2020, 2:37am UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/6 "2020-12-24T02:37:36Z")
This seems to have enabled the heat to work. I’ll do further testing tomorrow to see if the air conditioning will work. Thanks for your suggestion! ---
**Author:** ![joebruhn](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@joebruhn](https://forums.wyze.com/u/joebruhn)\ **Post date:** [December 24, 2020, 3:04am UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/7 "2020-12-24T03:04:51Z")
Where is the setting. I don’t have it under setting/advance. Am I missing an update ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 24, 2020, 11:47am UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/8 "2020-12-24T11:47:04Z")
it is called “Swap heat and cool” , one up from the bottom under settings/advanced. ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 24, 2020, 12:04pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/9 "2020-12-24T12:04:46Z")
my device info under settings says firmware version 1.1.1. ---
**Author:** ![joebruhn](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@joebruhn](https://forums.wyze.com/u/joebruhn)\ **Post date:** [December 24, 2020, 1:34pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/11 "2020-12-24T13:34:51Z")
My settings do not have this function and may system has the update ![image](https://us1.discourse-cdn.com/wyze/original/3X/9/d/9d630f9bf4befc26fa7ca3e036d635b392951f7e.jpeg) ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 24, 2020, 2:09pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/12 "2020-12-24T14:09:31Z")
Is your heat system a heat pump? Possibly that could be the difference. ---
**Author:** ![joebruhn](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@joebruhn](https://forums.wyze.com/u/joebruhn)\ **Post date:** [December 24, 2020, 2:18pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/13 "2020-12-24T14:18:42Z")
Thanks for the input. I believe it has a heat pump but I should have the same advance setting. This is very frustrating. Is support weighing in on this issue. I have been without heat since Monday and need to find a resolution. Should I delete the thermostat and reinstall. ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 24, 2020, 3:16pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/14 "2020-12-24T15:16:17Z")
I ended up deleting mine several times thinking that would help. I rewired it just to make sure it was correct. You may need to do a reset on the thermostat also by holding in the big button until it comes up and asks if you want to reset. ---
**Author:** ![david.bono3](https://avatars.discourse-cdn.com/v4/letter/d/cab0a1/32.png) [@david.bono3](https://forums.wyze.com/u/david.bono3)\ **Post date:** [December 24, 2020, 3:33pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/15 "2020-12-24T15:33:45Z")
Hi @joebruhn I would restart the entire process. Reset the thermostat by pressing and holding until reset pops up. Delete from device. Maybe the device isn’t giving the hot/cool swap because it wasn’t setup as heat pump. I had this issue with hot/cool swap. I had to re setup the process, during the setup it asked “is this a heat pump?” And then it worked right. ---
**Author:** ![joebruhn](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@joebruhn](https://forums.wyze.com/u/joebruhn)\ **Post date:** [December 24, 2020, 4:19pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/16 "2020-12-24T16:19:52Z")
I appreciate all the comments and assistance. I reset and also deleted the device thermostat. No change. Still blow hot when cold and cold when heat is on. Also I still don’t have the swap option in my advance settings. It only asked me if my heat was electric, gas, etc. I’m at a loss ---
**Author:** ![morpheusneo1218](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@morpheusneo1218](https://forums.wyze.com/u/morpheusneo1218)\ **Post date:** [December 24, 2020, 5:05pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/17 "2020-12-24T17:05:33Z")
I had the same issue when installing mine. Installed all wires as advised by app and during testing there was cold air coming out when it said heat and hot air when cold. I went into the setting and selected to switch the heat and cool and everything is working great now. ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 24, 2020, 5:44pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/18 "2020-12-24T17:44:32Z")
My setup did not ask if it was a heat pump. It asked the power source (electric) and if forced air or radiator. I tested both heat and air conditioning both are now working since selecting “swap heat and cool”. ---
**Author:** ![joebruhn](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@joebruhn](https://forums.wyze.com/u/joebruhn)\ **Post date:** [December 24, 2020, 6:26pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/19 "2020-12-24T18:26:40Z")
I don’t have this setting. This would surely fix the issue. How can I get this setting into my thermostat ---
**Author:** ![speadie](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/speadie/32/106541_2.png) [@speadie](https://forums.wyze.com/u/speadie)\ **Post date:** [December 24, 2020, 6:35pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/20 "2020-12-24T18:35:04Z")
it is only for heat pumps. do you have a heat pump? ---
**Author:** ![kcblessing](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kcblessing](https://forums.wyze.com/u/kcblessing)\ **Post date:** [December 24, 2020, 6:37pm UTC](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604/21 "2020-12-24T18:37:57Z")
Joe, should be in the Wyze app in the thermostat device [Next page](https://forums.wyze.com/t/wyze-thermostat-problem-heat-and-air-are-mixed-up-using-recommended-wiring/150604.md?page=2)