Hello- we are trying to install a wyze thermostat and we are having issues. We had the nest prior so the wiring is the same. Initially we got it wired and went through the app and it said remove extra wires. There are no extra wires in any of the ports it is saying. I tried starting the install again and now it won’t even recognize the thermostat. Of course we can’t reinstall our nest because one of the buttons broke off during removal. What can we do to get this working.
It is just stuck in the wyze screen and I can’t get any further. So frustrated!