That’s why I’m always afraid to update the app something negative usually happens and as far as support goes I’ve never got a positive response from them it’s always a problem on my side never theirs
I’m having the same issue as well. I power cycled the thermostat and it reported some missed days with bogus run time or nothing at all. No new usage reporting going forward. Is everyone still having this issue or learned anything form support? Thanks.
Still not working here I haven’t heard a thing from wyze. Probably not enough people complaining about the issue.
Wake up this morning and all the days that usage was at zero now show 24 hours of usage except yesterday showing approximately 23 hours and today showing approximately 1 hour.
Yes, I noticed similar results this week on usage. Started recording usage again on Sunday, first since early morning on August 25th. Sunday and Monday showed 18 hours, should be closer to 8-9 hours. Tuesday showed 1 hour, then today, Wednesday, shows 1.5 hours so far @ 6:00 AM. This is more like normal. Just hoping that maybe all is right now.
Wyze stopped production on the thermostat and it is no longer available. What a shame for what I consider is a good device. Hope they do not stop functionality by shutting down server hosting thermostat connectivity. If they do we will no longer have remote capabilities. If we lose remote control we will be forced to buy another thermostat like Ecobee, etc.
Hi @Crease
More and more users are reporting this issue.
In my case AC was not running until yesterday’s warm temps and usage now shows as:
Android v3.21.1.962
v 1.2.8 - Firmware has not been updated in years!
I have not submitted any logs … I will if a WYZE person is assigned.
ALSO since v.3.21.0.955:
-
Thermostat screen show “Loading” for a longer time than before.
-
Font size is much larger.
Thank you for pinging me (@Crease) to get my attention! 
I haven’t had time to read this topic or the more recent Wyze News app announcement topics in depth, though I’m aware that app versions have been released since the 3.20 version I mentioned in a previous post above. Because this issue is persisting in the 3.21 app that you describe using, my suggestion at this point would be to post the requested information (Wyze app version, device firmware version, and Log ID) to the Wyze News topic that’s relevant to your particular app version, and that’s the same advice I’d give to anyone experiencing this issue, especially if it’s a new problem that seems to coincide with an app update. That’s going to be one of the better ways to get visibility back to Wyze: Only Wyze employees can create Wyze News and Beta topics, so they should be monitoring those for problems after they make an announcement (app, firmware, etc.).
I’ll try to catch up with this and the relevant Wyze News topics when I can grab more time, but my schedule is pretty packed right now, and that’s limited my ability to volunteer here.
Thank you again for pinging me! That or a personal message are going to be the things that get my attention quickest when I’m able to visit the Forum.
After showing running 24hr’s on Sep 3 - 8, my usage appears to be correct on Sep 9, 10 and today Sep 11.
Mine also reporting usage correctly the last 3 days.
Thanks Wyze for fixing issue.
Mine started to report the correct usage around the same time as everyone else.