NOTE: I am attaching a photo to the bottom of this post to illustrate the issue more clearly with my Wyze Thermostat.
ISSUE: Several times per day, as I pass by the unit and the display lights up, I will notice that the display shows a garbled jumble of overlapping text. Simply restarting the device from the Wyze App resolves the issue temporarily, but the condition will re-occur in a brief time. Please note that the thermostat functions correctly according to schedules set up in the Wyze app regardless of the condition of the display.
Has anyone else noticed this issue? I searched the forum and could not locate a similar post.
That’s strange, I would submit a log in your device settings > Wyze Support > Submit A Log and contact Wyze support. Give them the 6 digit log number and they can pass it onto the team and help you troubleshoot.
KyGuy2002, Thank you for your post! I did as directed and (hopefully), got the information through to support. The support bot makes reporting an issue difficult at best.
Yea, were you able to talk to a agent though? Sometimes its hard to get through.
I always prefer to call as that seems to be the better course for me. You could try:
Spamoni4 & KyGuy2002,
Thank you both for your posts! I did get a response from Wyze Support, and they simply suggested I reset the thermostat. I had, of course, already done this as well as rechecking all wiring connections to ensure that good contact was maintained at every termination point. I will be contacting Wyze again on Monday to see if they have any further suggestions or if they simply need to initiate an exchange to replace the defective unit. I had just ordered the thermostat about 10 days ago, so there should be no issues about putting an RMA into process.
One thing to try, if you have not. Reset the T-Stat again, then remove it (The T-Stat, no need to remove the wires) from the wall for about 5 minutes. I would also remove the T-Stat from the App (This may be optional). Then put the head unit back on the wall and go through the setup.
The thought is: Removal of the T-Stat for 5 minutes will allow it to fully reset.
Also, here is a link to factory reset the T-Stat: https://support.wyze.com/hc/en-us/articles/360049776172-How-do-I-factory-reset-my-Wyze-Thermostat-
Thank you for the suggestion! I had performed that operation in the process of double-checking the wiring connections - both at the thermostat and at the furnace control board. Fortunately, I was contacted by Jayward from Wyze support (on Sunday no less!) and he is sending out a warranty replacement unit.
I want to sincerely thank you and KyGuy2002 for your help and suggestions. I had referred Jayward to this thread so he could see what steps had been taken to resolve the issue. I have no doubt that the input from you and KyGuy2002 helped in getting the rapid response and warranty replacement unit.
Appreciate the feedback. Hope it all works out. Keep us informed.
I had the same issue with the display with corrupt letters (ASCII set all "i"s were "t"s consistently and totally corrupt squares.
I did the 10 second hold to reset with the dial and did a reinstall from the app.
Fixed the problem.