# Wyze switch refuses to connect

**URL:** <https://forums.wyze.com/t/wyze-switch-refuses-to-connect/203828>\
**Category:** Power & Lighting\
**Tags:** switch\
**Created:** [November 26, 2021, 8:16pm UTC](https://forums.wyze.com/t/wyze-switch-refuses-to-connect/203828 "2021-11-26T20:16:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![brownontheroad](https://avatars.discourse-cdn.com/v4/letter/b/71e660/32.png) [@brownontheroad](https://forums.wyze.com/u/brownontheroad)\
**Post date:** [November 26, 2021, 8:16pm UTC](https://forums.wyze.com/t/wyze-switch-refuses-to-connect/203828/1 "2021-11-26T20:16:54Z")

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Attempting to set up wyze switch. Everything correct: wiring, password etc.  
But it FAILS to connect to network.

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**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\
**Post date:** [November 26, 2021, 8:33pm UTC](https://forums.wyze.com/t/wyze-switch-refuses-to-connect/203828/2 "2021-11-26T20:33:33Z")

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Things to check: 2.4ghz? Special characters in SSID/password? Assume other Wyze products are connected?

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**Author:** ![brownontheroad](https://avatars.discourse-cdn.com/v4/letter/b/71e660/32.png) [@brownontheroad](https://forums.wyze.com/u/brownontheroad)\
**Post date:** [November 26, 2021, 9:03pm UTC](https://forums.wyze.com/t/wyze-switch-refuses-to-connect/203828/3 "2021-11-26T21:03:51Z")

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2.4 network - yes,  
special char. - none,  
all ten of my other wyze devices are ok - yes.

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<div class="post-metadata">

**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\
**Post date:** [November 26, 2021, 10:20pm UTC](https://forums.wyze.com/t/wyze-switch-refuses-to-connect/203828/4 "2021-11-26T22:20:31Z")

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The switches may be harder to troubleshoot since you can’t really move them. I assume the wifi signal strength is strong enough where you’ve placed the switch? I don’t have one of them so I’m somewhat taking guesses at what I’ve seen for other Wyze devices. Does the setup give you any kind of error message? Any spaces in the SSID/Password? Are either of them too long for Wyze?

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**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\
**Post date:** [December 4, 2021, 10:00pm UTC](https://forums.wyze.com/t/wyze-switch-refuses-to-connect/203828/5 "2021-12-04T22:00:11Z")

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Try pressing and holding the button for 20 seconds (factory reset) and start fresh. I had to do this with one of mine. Make sure you have bluetooth turned on.

> **[How do I factory reset Wyze Switch?](https://support.wyze.com/hc/en-us/articles/4409229705627-How-do-I-factory-reset-Wyze-Switch-)**
>
> To factory reset Wyze Switch:
> 
> Press and hold the switch button for 20 seconds.
> When the LED status begins to blink quickly, release the button.
> Once the status light blinks slowly, your switch is ...