# Wyze Support Feedback - 3/11/2025 **URL:** \ **Category:** Wyze News\ **Created:** [March 11, 2025, 4:13pm UTC](https://forums.wyze.com/t/wyze-support-feedback-3-11-2025/325730 "2025-03-11T16:13:46Z")\ **Posts on this page:** 1\ **Showing post:** 7
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [March 11, 2025, 6:20pm UTC](https://forums.wyze.com/t/wyze-support-feedback-3-11-2025/325730/7 "2025-03-11T18:20:29Z")
> [@Crease](#): > > continuity of care 👍 > [@Wyze app 3.2.6 - Released 11/19/2024](https://forums.wyze.com/t/wyze-app-3-2-6-released-11-19-2024/316159/68): > > AI say: Opened a ticket for email support with an agent. Got this e-reply: Dec 17, 2024, 2:47 PM PST Hi there, I’m Wyze-E, an AI assistant that works with the Wyze Wizards team. I’ve prepared a solution for you below. Check it out - if it doesn’t completely resolve your issue, simply reply and a human agent will take over to offer more help. You are having trouble finding the Hardware Decoder toggle in the latest Android app version 3.2.6.592. You have already been given steps to… > [@Wyze app 3.2.6 - Released 11/19/2024](https://forums.wyze.com/t/wyze-app-3-2-6-released-11-19-2024/316159/89): > > Following up on the support request point_up , I didn’t respond to their last because I felt I’d been politely kissed-off. I knew I’d get more satisfaction here (and did!) Then: Hello from Wyze, We recently wrote to you about your request but we haven’t heard back from you. Please let us know if your issue has been resolved, or provide any additional information so that we can continue helping you. So… Hi, I posted about this in the Wyze Forum: [Wyze app 3.2.6 - Released 11/19/2024 …](https://forums.wyze.com/t/wyze-app-3-2-6-released-11-19-2024/316159/69) --- _[View the full topic](https://forums.wyze.com/t/wyze-support-feedback-3-11-2025/325730)._