# Wyze Sense Contact Sensor Always Open **URL:** \ **Category:** Sensors\ **Created:** [April 30, 2019, 11:39pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900 "2019-04-30T23:39:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nafterclifen](https://avatars.discourse-cdn.com/v4/letter/n/9d8465/32.png) [@nafterclifen](https://forums.wyze.com/u/nafterclifen)\ **Post date:** [April 30, 2019, 11:39pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/1 "2019-04-30T23:39:56Z")
Pre-order a Wyze Sense Starter Kit. Brand new and out of the box, one of the contact sensors is stuck in the OPEN state. The other contact sensor works fine. I can register the non-working sensor in the app, it just always says OPEN. I’ve swapped batteries and the magnetic contact piece from the working sensor, no difference. I’ve deleted the non-working sensor from the app multiple times, no difference. I even connected the bridge to another camera, no difference. Anyone know any special tricks to get this non-working contact sensor to work? Or is it genuinely DOA? ---
**Author:** ![Rikit122](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rikit122/32/6240_2.png) [@Rikit122](https://forums.wyze.com/u/Rikit122)\ **Post date:** [May 1, 2019, 12:05am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/2 "2019-05-01T00:05:46Z")
I’m having a similar issue. The only difference is that one of my sensors is stuck on CLOSED. I’ve already tried deleting and re-adding multiple times. Not sure if it can be fixed or if it is just no good. ---
**Author:** ![jvrthp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jvrthp/32/5934_2.png) [@jvrthp](https://forums.wyze.com/u/jvrthp)\ **Post date:** [May 1, 2019, 12:41am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/3 "2019-05-01T00:41:26Z")
Mine are stuck at closed I. The Home screen but when I go into the sensor itself it is showing the log and the opens and closed in real time but the home screen stays as closed. ---
**Author:** ![Rikit122](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rikit122/32/6240_2.png) [@Rikit122](https://forums.wyze.com/u/Rikit122)\ **Post date:** [May 1, 2019, 12:54am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/4 "2019-05-01T00:54:50Z")
My sensor doesn’t even log anything at all. It always shows as closed. Strange, but it can still pair to the bridge at most. ---
**Author:** ![suhanthan](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@suhanthan](https://forums.wyze.com/u/suhanthan)\ **Post date:** [May 1, 2019, 1:16am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/5 "2019-05-01T01:16:53Z")
I had the same issue when I go little far away from the bridge. Not too far. Just 30 ft away where I have 2 walls in between. Works fine if I come close. May be sense is not powerful enough. ---
**Author:** ![Behotti](https://avatars.discourse-cdn.com/v4/letter/b/b5a626/32.png) [@Behotti](https://forums.wyze.com/u/Behotti)\ **Post date:** [May 1, 2019, 1:26am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/6 "2019-05-01T01:26:01Z")
I’m running into the same thing. I’ve tried deleting and resetting up the sensor and power cycling the camera the bridge is attached to, no joy. ---
**Author:** ![ryantruran](https://avatars.discourse-cdn.com/v4/letter/r/6a8cbe/32.png) [@ryantruran](https://forums.wyze.com/u/ryantruran)\ **Post date:** [May 1, 2019, 1:39am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/7 "2019-05-01T01:39:53Z")
Moving the sensor hub to a camera that is closer to the doors I am monitoring solved this issue for me. ---
**Author:** ![Rikit122](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rikit122/32/6240_2.png) [@Rikit122](https://forums.wyze.com/u/Rikit122)\ **Post date:** [May 1, 2019, 1:47am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/8 "2019-05-01T01:47:02Z")
The only problem is that I’m testing the open/close functions right next to the Wyzecam bridge before bringing it to any door, and it is not registering any actions. I currently have one door sensor working properly and it is 2 rooms away from the Wyzecam bridge with no issues. I also tried removing the battery several times and replacing it, but still I’m getting the same results. I’m out of ideas at this point. ---
**Author:** ![nafterclifen](https://avatars.discourse-cdn.com/v4/letter/n/9d8465/32.png) [@nafterclifen](https://forums.wyze.com/u/nafterclifen)\ **Post date:** [May 1, 2019, 1:53am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/9 "2019-05-01T01:53:58Z")
The location of the sensors relative to the hub is not the issue. The camera, with hub, and both contact sensors (one working and the other not working) are all within 5 feet of one another. For those of you having the same issue. Notice when you open or close a sensor, the red light blinks once. On my non-working sensor, the light never blinks (except when I press the button to “program” it). I’m guessing this is a hardware issue. ---
**Author:** ![Rikit122](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rikit122/32/6240_2.png) [@Rikit122](https://forums.wyze.com/u/Rikit122)\ **Post date:** [May 1, 2019, 2:00am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/10 "2019-05-01T02:00:39Z")
That is exactly what I’m experiencing as well. Same symptoms as yours. ---
**Author:** ![DreadPirateRush](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dreadpiraterush/32/1531_2.png) [@DreadPirateRush](https://forums.wyze.com/u/DreadPirateRush)\ **Post date:** [May 1, 2019, 10:14am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/11 "2019-05-01T10:14:58Z")
Here is the [Wyze Sense Troubleshooting Guide](https://support.wyzecam.com/hc/en-us/articles/360025999952-Wyze-Sense-Troubleshooting-Guide) If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a [support request](https://support.wyzecam.com/hc/en-us/requests/new) including log files. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you. ---
**Author:** ![bobsileo](https://avatars.discourse-cdn.com/v4/letter/b/d6d6ee/32.png) [@bobsileo](https://forums.wyze.com/u/bobsileo)\ **Post date:** [May 8, 2019, 12:25am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/12 "2019-05-08T00:25:13Z")
My sensor always indicates open, even when door is closed. It reliably gives a notification whenever I open the door. ---
**Author:** ![Bonnie](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bonnie/32/9792_2.png) [@Bonnie](https://forums.wyze.com/u/Bonnie)\ **Post date:** [May 8, 2019, 6:59pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/13 "2019-05-08T18:59:35Z")
Having the same problem. It shows as open even though I can see the red light on the contact blink when I open/close the door. The app showed as open a few different times when I opened the door but never as closed. I have the open and closed notifications turned on. It is showing offline on the app now but I seem to be having intermittent internet issues today. I set it up a few days ago. Motion sensor works fine. Haven’t tried other contact sensor yet. ---
**Author:** ![bobsileo](https://avatars.discourse-cdn.com/v4/letter/b/d6d6ee/32.png) [@bobsileo](https://forums.wyze.com/u/bobsileo)\ **Post date:** [May 9, 2019, 10:19am UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/14 "2019-05-09T10:19:13Z")
Update — without doing anything the sensor now seems to be consistently working correctly. ---
**Author:** ![revabrown4](https://avatars.discourse-cdn.com/v4/letter/r/6f9a4e/32.png) [@revabrown4](https://forums.wyze.com/u/revabrown4)\ **Post date:** [May 10, 2019, 5:59pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/15 "2019-05-10T17:59:25Z")
Did you find a solution? I’m having the same problems. ---
**Author:** ![nafterclifen](https://avatars.discourse-cdn.com/v4/letter/n/9d8465/32.png) [@nafterclifen](https://forums.wyze.com/u/nafterclifen)\ **Post date:** [May 10, 2019, 6:12pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/16 "2019-05-10T18:12:20Z")
I opened a support ticket with Wyze and after some back and forth, they decided to send me a new sensor. They never told me why it wasn’t working and I didn’t ask. ---
**Author:** ![Behotti](https://avatars.discourse-cdn.com/v4/letter/b/b5a626/32.png) [@Behotti](https://forums.wyze.com/u/Behotti)\ **Post date:** [May 10, 2019, 6:20pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/17 "2019-05-10T18:20:39Z")
It appears the best solution is to open a ticket with support. They seem to believe that it is caused by the occasional bad sensor. ---
**Author:** ![revabrown4](https://avatars.discourse-cdn.com/v4/letter/r/6f9a4e/32.png) [@revabrown4](https://forums.wyze.com/u/revabrown4)\ **Post date:** [May 10, 2019, 6:35pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/18 "2019-05-10T18:35:46Z")
Thanks ---
**Author:** ![CheckSixPilot](https://avatars.discourse-cdn.com/v4/letter/c/bbce88/32.png) [@CheckSixPilot](https://forums.wyze.com/u/CheckSixPilot)\ **Post date:** [May 26, 2019, 3:14pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/19 "2019-05-26T15:14:59Z")
I don’t think it’s a bad sensor. I’m having the same problem. I bought the starter kit and extra sensors. I’ve tried several thinking it was a bad sensor but they all have the same issue. Once you get the open when closed or closed when open bug, the only way to sometimes get things to work is to start from scratch. Delete cam and all sensors including uninstalling app. Then it works for a day. But if I try to add a new sensor I get 5 red flashes instead of 3 but it works. Then an hour later the bug reappears again. Freaking frustrated!!! ---
**Author:** ![sgi](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sgi/32/31021_2.png) [@sgi](https://forums.wyze.com/u/sgi)\ **Post date:** [May 28, 2019, 5:14pm UTC](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900/20 "2019-05-28T17:14:08Z")
do you know if the sensor transmits to the hub or the hub polls the sensors? “Wireless keyboards and mice use RF links at 27Mhz or 2.4Ghz. Cordless phones use 900Mhz, 2.4Ghz, and now 5.8Ghz. Key fobs, garage door openers, and some home automation systems use 315Mhz or 434Mhz.” [quote](https://os.mbed.com/users/4180_1/notebook/ir-and-rf-remote-controls/) [Next page](https://forums.wyze.com/t/wyze-sense-contact-sensor-always-open/28900.md?page=2)