Received an “Let us know your thoughts” email yesterday,… " Thank you for shopping with us! We hope you’ll write about your Wyze Scale while it’s still fresh on your mind". Would love to but… I have not yet received it and the order is still “Processing”…
I do have a Fedex package arriving today from FedEx Supply Chain in Indiana, Dimensions are 14x13x9. Kinda scale size I guess… Fingerers crossed!
That’s your Wyze scale. I received mine yesterday in a box with the same dimensions (14x13x10).
Yup - that was my scales. I think they’re broken though… either that or I have been eating too much during this lock down!!! 
Mine’s been sitting in Indianapolis Fedex for 2-3 days now. No movement at all.
Mine was in Indianapolis from Friday until Monday too.
I just got my Wyze Scale today!! Love it so far!!
Apple health works now, thanks!
Well I understand over the weekend. It got there on Monday and hasn’t moved since.
Hi Paul, data security is always our top priority. At Wyze, we take data protection, and our customers’ trust in us to protect their data, very seriously. We implemented security processes like Single Sign-On onboarding, Multi-factor authentication and other additional steps. We have completed our internal data security checks and have selected an independent company to conduct the audit for validating our security and privacy environments.
@WyzeAlex thanks for responding. My concern wasn’t really about your infosec or perimeter security. I’d like to know how you treat your customers’ personal biometric data.
Thanks!
@WyzeAlex any updates on this? If you’re waiting to hear back on the policy, that’s fine, understand you want to get it right. Hopefully we can head off another media uproar.
Hi Paul,
Please let me know if any concerns, thanks!
User’s biometric data is saved securely on Wyze AWS servers in the US. It will not be used for anything other than displaying the info to users or syncing with other health apps, such as Apple Health, if authorized by the user. The data could be accessed by authorized Wyze employees who are administering the system and AWS accounts. The access is managed by AWS SSO which will prevent any irrelevant employee and external people from accessing the data.
Wyze does not and will not share the data with any third party. However, if users authorize syncing data with another popular fitness app like Apple Health or Google Fit, some data will be synced with the user’s account as below:
a. Apple Health: BMI, weight, height, body fat, lean body mass, and heart rate
b. Google Fit: weight and heart rate
The data will not be shared with any third party by Wyze. This will only occur if users authorize syncing data with their own account on other apps.
Biometric data is saved securely on Wyze AWS servers in the US and uses server-side encryption. The access from employees is restricted by AWS SSO and we have a policy to prevent irrelevant Wyze employees and any external people from accessing user data. This applies to both employees in Wyze US offices and Wyze China offices.
Thank you, that answers my questions. Much appreciated!
Thanks for a detailed breakdown of the your policy. That is great to know and I, and many other users, appreciate it greatly!
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Hey Wyze! I got my Wyze Scale a few days ago but online it still says processing. Not sure if that’s an issue…
They have had some issues with the tracking information being updated and they are addressing it. It should get update in time, until then glad to hear you received it.
Ok no worries! I just wanted to make sure this was something they knew about 