# Wyze Plug V1 Not Working, Connected but non-functional \[Resolved, AWS Outage\]

**URL:** <https://forums.wyze.com/t/wyze-plug-v1-not-working-connected-but-non-functional-resolved-aws-outage/206964>\
**Category:** Power & Lighting\
**Tags:** plug\
**Created:** [December 16, 2021, 2:53am UTC](https://forums.wyze.com/t/wyze-plug-v1-not-working-connected-but-non-functional-resolved-aws-outage/206964 "2021-12-16T02:53:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cv428](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/cv428/32/51313_2.png) [@cv428](https://forums.wyze.com/u/cv428)\
**Post date:** [December 16, 2021, 2:53am UTC](https://forums.wyze.com/t/wyze-plug-v1-not-working-connected-but-non-functional-resolved-aws-outage/206964/1 "2021-12-16T02:53:47Z")

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_**[Resolved 12/16, 7AM… AWS outage was the culprit]**_

We bought 4 Wyze plugs on sale at Home Depot only to find out they are V1s. At this point they are unreturnable and we cannot get them to work either.

After lots of swearing, I can get the plugs to connect to the app. Once “connected,” the plug still blinks blue but in a \* \* \* - pattern. The app on/off slider does not trip the relay in the plug so it is basically useless, the plug just remains in a powered state and will not turn on/off.

The app keeps telling me to update the firmware on the plugs, but has failed 100% of the time. I have tried this at least 30 times at this point and get nothing but “Oops, we’re sorry.”

This is not a wifi issue, there is a strong signal and we have another brand’s smart plug further out in the house and it works flawlessly.

Any suggestions?

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**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\
**Post date:** [December 16, 2021, 2:55am UTC](https://forums.wyze.com/t/wyze-plug-v1-not-working-connected-but-non-functional-resolved-aws-outage/206964/2 "2021-12-16T02:55:11Z")

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Hello @cv428 and welcome to the community.

This is probably connected to the outage that is being talked about here.

> [@AWS Outage Impacting Multiple Wyze Services - 12/15/21](https://forums.wyze.com/t/aws-outage-impacting-multiple-wyze-services-12-15-21/206628):
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> 12/16/21 3:35 AM PT - Thank you for your patience! At this point, the majority of Wyze devices have reconnected. We see that some have not successfully connected with the cloud since the initial outage and these devices may need a bit of help. If your device still isn’t connecting, please first try power cycling the device (removing the power or turning it off and then turning it back on). If that doesn’t work, you may want to try factory resetting the device to restore connection. A factory res…

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**Author:** ![cv428](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/cv428/32/51313_2.png) [@cv428](https://forums.wyze.com/u/cv428)\
**Post date:** [December 16, 2021, 2:56am UTC](https://forums.wyze.com/t/wyze-plug-v1-not-working-connected-but-non-functional-resolved-aws-outage/206964/3 "2021-12-16T02:56:51Z")

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I have been reading on here that there is an outage with Amazon. I will give it some time and try again. Just really frustrated, we wasted about 3 hours tonight trying to get these to work.

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**Author:** ![cv428](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/cv428/32/51313_2.png) [@cv428](https://forums.wyze.com/u/cv428)\
**Post date:** [December 16, 2021, 12:44pm UTC](https://forums.wyze.com/t/wyze-plug-v1-not-working-connected-but-non-functional-resolved-aws-outage/206964/4 "2021-12-16T12:44:15Z")

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Update: Everything is working fine and the updates took instantly today. Looks like it was the AWS outage.

Phew. Man I was getting livid last night.