# Wyze Plug can't be configured using iOS App **URL:** \ **Category:** Power & Lighting\ **Tags:** iphone-ipad\ **Created:** [December 7, 2019, 8:12am UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520 "2019-12-07T08:12:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![yann](https://avatars.discourse-cdn.com/v4/letter/y/bc79bd/32.png) [@yann](https://forums.wyze.com/u/yann)\ **Post date:** [December 7, 2019, 8:12am UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520/1 "2019-12-07T08:12:03Z")
Here is a video I made showing how I cannot get the app to configure my Plug. I’ve also tried a light bulb as I bought 2 plugs and 4 light bulbs. My Wifi is setup using Unifi Access Point and it allows both 2.4 and 5GHz under the same SSID but just to be sure I created another SSID that is only 2.4GHz for testing but no luck. I granted the software access to my location while using the app and also tried giving it always but no change. Please help! [YouTube video of me trying to configure the plug](https://youtu.be/gS2JMJZdx1M) ---
**Author:** ![paindonthurt](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/paindonthurt/32/14342_2.png) [@paindonthurt](https://forums.wyze.com/u/paindonthurt)\ **Post date:** [December 7, 2019, 8:29am UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520/2 "2019-12-07T08:29:37Z")
I have a mesh router. It takes my pan cam up to minutes to lock on. Once locked it’s locked unless I move it etc. ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [December 7, 2019, 9:04am UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520/3 "2019-12-07T09:04:23Z")
You might find something to help you in these threads > [@Still can't connect to the bulbs](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664): > > I’ve tried everything, read all the posts, turned off all the things I’m supposed to. Everytime I get to the point where it’s in the countdown to connect, about 10 seconds in my phone switches back to my home internet. Then the countdown continues down to 0 and fails. Wyze… Any ideas? I’m using a Pixel 3 with Xfinity internet. > [@Wyze bulb setup](https://forums.wyze.com/t/wyze-bulb-setup/43085): > > How many people does it take to screw on a light bulb? We shall see. I am having quite a difficult time in getting my Wyze bulb set up. When I get to steps 9 & 10 and select my bulbs wifi name, it connects, but states no internet and then it stays there and does not bring me back to the App. All of my other Wyze products work fine. I have a Pixel 3. Any one experience this and resolve this issue? Thanks! ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [December 7, 2019, 12:11pm UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520/4 "2019-12-07T12:11:48Z")
I have learned on iOS that I get the best results when my phone is also connected to the 2.4 network during setup. If it is you can tell because you won’t have to enter the SSID or password fields, they will auto populate for you. ---
**Author:** ![paindonthurt](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/paindonthurt/32/14342_2.png) [@paindonthurt](https://forums.wyze.com/u/paindonthurt)\ **Post date:** [December 7, 2019, 1:03pm UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520/5 "2019-12-07T13:03:28Z")
Yep. Correct. I had to do this with my garage door. ---
**Author:** ![yann](https://avatars.discourse-cdn.com/v4/letter/y/bc79bd/32.png) [@yann](https://forums.wyze.com/u/yann)\ **Post date:** [December 7, 2019, 7:43pm UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520/6 "2019-12-07T19:43:32Z")
Well! Here the craziest thing… I went to bed last night after trying for 2-3 hours to get the Plug and the light bulb to work without any luck. This morning, after reading through this thread, I tried again without changing anything and BAM! It works first try on all the devices. I’m a sysadmin and typically don’t hate technology and don’t believe in randomness but this is crazy! ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [December 7, 2019, 8:42pm UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520/7 "2019-12-07T20:42:20Z")
Never look a gift product activation in the mouth. We just all nod our heads wonderingly and go about our lives. 😁😁😁 ---
**Author:** ![Newshound](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/newshound/32/71715_2.png) [@Newshound](https://forums.wyze.com/u/Newshound)\ **Post date:** [December 8, 2019, 7:37am UTC](https://forums.wyze.com/t/wyze-plug-cant-be-configured-using-ios-app/75520/8 "2019-12-08T07:37:03Z")
You should look at these caveats, just in case. The tip that says “Sufficient range of DHCP network addresses must be available” is something that got me – until the previous leases expired, I couldn’t add a new device: > [@Wyze bulb setup](https://forums.wyze.com/t/wyze-bulb-setup/43085/24): > > As a WiFi device the Wyze Bulb will have a lot of the same general caveats as the Plug. That said, if you are having setup troubles, make sure none of these things are interfering: To start, if you are on iOS 13, confirm that you are using the most recent version. Also, iOS 13 users should update to version 2.5.53 or above of the Wyze app using the Apple App Store. iOS 13 won’t allow the app to see your local networks if location services for the app are turned off. You can turn the location …