# Wyze Person Detection (Pilot) not working **URL:** \ **Category:** Wyze AI\ **Tags:** android\ **Created:** [May 25, 2020, 8:53pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406 "2020-05-25T20:53:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ghalibsor](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@ghalibsor](https://forums.wyze.com/u/ghalibsor)\ **Post date:** [May 25, 2020, 8:53pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/1 "2020-05-25T20:53:48Z")
I have 2 wyze cameras, both have the person detection enabled, but neither are sending notifications. **1.** Wyze services \> person detection is an enabled service **2.** Notifications: Send notifications ON Person ON All other motion OFF sound ON 3. Firmware: 4.9.5.111 4. Android app version 2.10.80 Am I missing something? Why wont person detection send events/notifications? I dont have CMC enabled, nor am I paying for it. ---
**Author:** ![EJXAGRAPHIC](https://avatars.discourse-cdn.com/v4/letter/e/eada6e/32.png) [@EJXAGRAPHIC](https://forums.wyze.com/u/EJXAGRAPHIC)\ **Post date:** [May 25, 2020, 9:39pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/2 "2020-05-25T21:39:25Z")
I am experiencing the same EXACT problem with 3 of my camera. My camera seem to Be set up correctly as well but no person notification. note All cameras have sd card in them. With all other notification off and person detection on I receive notification for everything but person detection. ---
**Author:** ![aiggydasilva](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@aiggydasilva](https://forums.wyze.com/u/aiggydasilva)\ **Post date:** [May 26, 2020, 2:41am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/3 "2020-05-26T02:41:09Z")
4 cameras, 3 cam v2 and 1 pan, all setup correctly and person detection working ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [May 26, 2020, 2:52am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/4 "2020-05-26T02:52:34Z")
> [@ghalibsor](#): > > **1.** Wyze services \> person detection is an enabled service > **2.** Notifications: > Send notifications ON > Person ON > All other motion OFF > sound ON > 3. Firmware: 4.9.5.111 > 4. Android app version 2.10.80 > > Am I missing something? Just wondering… do you have motion detection enabled under Event Recording for each cam? Wyze app Home \> select your cam’s Live Stream \> Settings (gear icon in upper right) \> Event Recording ![Screenshot_20200423-110736_Wyze](https://us1.discourse-cdn.com/wyze/original/3X/7/f/7fc0efd4a18de986fad975e7797d652c2c824936.jpeg) ---
**Author:** ![ghalibsor](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@ghalibsor](https://forums.wyze.com/u/ghalibsor)\ **Post date:** [May 26, 2020, 3:10am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/5 "2020-05-26T03:10:32Z")
Yep, I have it set exactly like in that image. ---
**Author:** ![aiggydasilva](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@aiggydasilva](https://forums.wyze.com/u/aiggydasilva)\ **Post date:** [May 26, 2020, 3:23am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/6 "2020-05-26T03:23:23Z")
Yes I do ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [May 26, 2020, 4:22am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/7 "2020-05-26T04:22:23Z")
I would re-check settings by running through [this how-to](https://forums.wyze.com/t/person-detection-how-to-use/98138/3) and test Person Detection events in a controlled indoor environment. The person detection service is definitely up running on the Wyze servers and working as I’ve had numerous person events all week on multiple cams. ---
**Author:** ![ghalibsor](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@ghalibsor](https://forums.wyze.com/u/ghalibsor)\ **Post date:** [May 26, 2020, 4:58am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/8 "2020-05-26T04:58:54Z")
Thanks have followed those steps and will try it out tomorrow. I unchecked the record on sound option so maybe that will do something. Restarted the devices as well. Thanks. Will update tomorrow. ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [May 26, 2020, 7:32am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/9 "2020-05-26T07:32:36Z")
Are either of you getting videos in the event tab, and just not getting the app notifications of them? Or are you not getting event videos and not getting app notifications? ---
**Author:** ![ghalibsor](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@ghalibsor](https://forums.wyze.com/u/ghalibsor)\ **Post date:** [May 29, 2020, 12:49pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/10 "2020-05-29T12:49:01Z")
Still nothing working… Im getting videos in the event tab, but they are just regular events, no “person” ones. If I walked across the camera, it would record a clip of the event, but doesnt identify it as a person, just regular movement. Edit: and now for whatever reason I just got 3 person detected notifications. Seems to be working now…atleast one of the cameras. ---
**Author:** ![vegasfordguy](https://avatars.discourse-cdn.com/v4/letter/v/0ea827/32.png) [@vegasfordguy](https://forums.wyze.com/u/vegasfordguy)\ **Post date:** [May 30, 2020, 6:06pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/11 "2020-05-30T18:06:22Z")
My person detection works somewhat. It sends notifications, but not always, more like 75% of the time. Sometimes it will also tag cats or cars as people. Hopefully it will be sorted out in the future, not terrible at the moment, but definitely room for improvement IMO. ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [May 30, 2020, 9:09pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/12 "2020-05-30T21:09:24Z")
It is still in beta, and if you want to help there is a submit video link in the PD videos to help refine the system. ---
**Author:** ![markesoto](https://avatars.discourse-cdn.com/v4/letter/m/e9a140/32.png) [@markesoto](https://forums.wyze.com/u/markesoto)\ **Post date:** [May 31, 2020, 9:25pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/13 "2020-05-31T21:25:06Z")
New user here, and I noticed I was having the same problem. I just followed the article in the link below and it fixed the issue for me! Apparently, there is some sort of issue or conflict when you have Complete Motion Capture service enabled (referenced as CMC in the article. You can disable under “Services”. Hope this helps! > [@Person Detection - how to use?](https://forums.wyze.com/t/person-detection-how-to-use/98138): > > Hey noticed person detection notice about that being available. I’ve tried to turn that on but I’m not getting any Events that come in as Person. They are still all Motion and lots of shadow movement still. I’ve been trying the WYZE Cam V2 out for about week and have slowly moved my Motion Sensitivity down for 75% (ridiculous) to LOW (1%) yet I still get shadow movement. I tried playing with the Detection Zone to basically have a box about from knee to foot height (camera is positioned to… ---
**Author:** ![seaswirl380](https://avatars.discourse-cdn.com/v4/letter/s/97f17d/32.png) [@seaswirl380](https://forums.wyze.com/u/seaswirl380)\ **Post date:** [June 6, 2020, 12:39am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/14 "2020-06-06T00:39:56Z")
If I do this, I get motion notification for everything from bugs to glare from a car going by. No person notification. ---
**Author:** ![Customer](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Customer](https://forums.wyze.com/u/Customer)\ **Post date:** [June 6, 2020, 12:49am UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/15 "2020-06-06T00:49:05Z")
Those }%©®#\*\*$&s at Apple really kneecapped Wyze when they stole Xnor away, didn’t they. It set back development, product releases, quality, customer support, integration… I mean, Xnor never worked well for me at ALL, but Wyze has spent a year trying to catch back up to what they once had (and had paid for). ---
**Author:** ![aiggydasilva](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@aiggydasilva](https://forums.wyze.com/u/aiggydasilva)\ **Post date:** [June 7, 2020, 6:25pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/16 "2020-06-07T18:25:16Z")
Wyze Person detection stopped working over the last two days, was there a change made? ---
**Author:** ![ghalibsor](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@ghalibsor](https://forums.wyze.com/u/ghalibsor)\ **Post date:** [June 7, 2020, 8:14pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/17 "2020-06-07T20:14:01Z")
OP here, mine started working as I mentioned in a previous post, and as of today it’s still working. ---
**Author:** ![aiggydasilva](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@aiggydasilva](https://forums.wyze.com/u/aiggydasilva)\ **Post date:** [June 7, 2020, 8:36pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/18 "2020-06-07T20:36:51Z")
Odd, mine was working fine until may 31st and just stopped, waiting for support to get back to me ---
**Author:** ![markesoto](https://avatars.discourse-cdn.com/v4/letter/m/e9a140/32.png) [@markesoto](https://forums.wyze.com/u/markesoto)\ **Post date:** [June 7, 2020, 10:36pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/19 "2020-06-07T22:36:21Z")
I turned off notifications for everything but “Person”. Events still capture, but the only the ones I care about (People) send me notifications. I’m only monitoring my patio, so it works great for me ![SmartSelect_20200607-153326_Wyze](https://us1.discourse-cdn.com/wyze/original/3X/0/1/013a3b0cd4f14774e06eff508489902c05dd2c5a.jpeg) for me. ---
**Author:** ![jjb1](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jjb1/32/19233_2.png) [@jjb1](https://forums.wyze.com/u/jjb1)\ **Post date:** [June 24, 2020, 11:26pm UTC](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406/20 "2020-06-24T23:26:07Z")
I’ve tried following this and I can’t get person detection working. I did at one point have CMC on this camera and I think thats the problem, even though I have removed it. [Next page](https://forums.wyze.com/t/wyze-person-detection-pilot-not-working/104406.md?page=2)