Wyze Official Support Response?

Wondering - What is typical response time from Official Wyze support? Submitted details and log files as requested. Somewhat critical issue - Security Hub offline.

(Posted and discussed problems within User Community forums without any solution)

Thanks!

Submitting a log does not generally result in any response other than an automated message with the submission number. Did you open a support case to go along with the log submission?

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Here are 11 Troubleshooting tips to try.

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And here is how to get in contact with support

Digital (chat/ticket) - https://support.wyze.com/hc/en-us

Call - Contact Us – Wyze

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Yes, received Ticket Number and referenced the Log ID within Ticket.

Walked through every step with no resolution of problem. Opened Ticket submitted Log with ID.

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What are the lights on the hub doing?

Three (3) solid white after Successful Setup.