# Wyze lock gateway Bluetooth connection **URL:** \ **Category:** Wyze App\ **Tags:** android\ **Created:** [June 20, 2023, 7:33am UTC](https://forums.wyze.com/t/wyze-lock-gateway-bluetooth-connection/269778 "2023-06-20T07:33:04Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![sy6429](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@sy6429](https://forums.wyze.com/u/sy6429)\ **Post date:** [June 20, 2023, 7:33am UTC](https://forums.wyze.com/t/wyze-lock-gateway-bluetooth-connection/269778/1 "2023-06-20T07:33:05Z")
Have a Samsung S22 phone. Have an issue with the lock not automatically opening when I approach the door. Bluetooth is always on. Looked at Bluetooth devices connected and the Wyze lock gateway was not there. Gateway is working with the blue light on. Pressed the button on top of the gateway and scanned it for Bluetooth on the phone. It came up as available. When I then tried to move it from available to connected it says I need an App. I’m running the Wyze app in the background all the time so I have the App. Am I missing something? Is there another app I don’t have? What is the solution to this dilemma? Is this the reason for the door not opening automatically because either the lock or the phone don’t recognize each other? Any help would be appreciated. ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [June 20, 2023, 2:28pm UTC](https://forums.wyze.com/t/wyze-lock-gateway-bluetooth-connection/269778/2 "2023-06-20T14:28:41Z")
> [@sy6429](#): > > the lock not automatically opening when I approach Just a shot in the dark…did you enable auto unlock in the Wyze app? It won’t auto unlock unless you leave the geofenced area and then return. And the minimum distance for geofencing seems to be 500ft. ---
**Author:** ![sy6429](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@sy6429](https://forums.wyze.com/u/sy6429)\ **Post date:** [June 20, 2023, 10:08pm UTC](https://forums.wyze.com/t/wyze-lock-gateway-bluetooth-connection/269778/3 "2023-06-20T22:08:14Z")
Yes, auto unlock is enabled. Used to be able to view the geofence circle area but now cannot seem to find where you do that in the app… Thanks for reaching out… ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [June 20, 2023, 10:29pm UTC](https://forums.wyze.com/t/wyze-lock-gateway-bluetooth-connection/269778/4 "2023-06-20T22:29:56Z")
Have you looked at these: > **[Auto-Unlock doesn't work](https://support.wyze.com/hc/en-us/articles/360035956151-Auto-Unlock-doesn-t-work)** > > If the Auto-Unlock feature isn't working the way it's supposed to, try the troubleshooting on this page. > Check the settings > Before doing any deeper troubleshooting, check the Auto-Unlock setting to... > **[Auto-Unlock](https://support.wyze.com/hc/en-us/articles/360035482891-Auto-Unlock)** > > The Wyze app uses geofencing to unlock your Wyze Lock automatically when you’re home. Through a combination of Location Services and Bluetooth, Auto-Unlock uses a 2-step process to make sure you’re... ---
**Author:** ![sy6429](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@sy6429](https://forums.wyze.com/u/sy6429)\ **Post date:** [June 20, 2023, 11:52pm UTC](https://forums.wyze.com/t/wyze-lock-gateway-bluetooth-connection/269778/5 "2023-06-20T23:52:08Z")
I’ve done most of these items. Probably will end up disabling and reinstalling everything to see if that gets it going again. Appreciate your thoughts. The auto unlock is one of the key features that makes this lock one wants to have but the feature does not work as easily and reliably as it should. **Thanks,** **Stu**