My wyze home hub randomly shuts down, then comes back up. Nothing has changed. Checked the connections, no issues noted there. No internet issues. I will open the app see that it is offline with all the sensors offline as well. Look at the hub and notice just one of 3 lights on. Then anywhere from 1 to 10 minutes later, everything is back online… just happens intermittently. Ideas anyone?
Thanx
You may need to submit a log, sounds unusual. Best thing to do may be to contact Support, then submit the log if they request it. They may also believe the hardware is defective:
Customer Support
There are many ways to contact Wyze. Their phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site.
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