# Wyze Help takes a week to reply, Then I get **URL:** \ **Category:** Cameras\ **Created:** [February 4, 2019, 5:58am UTC](https://forums.wyze.com/t/wyze-help-takes-a-week-to-reply-then-i-get/17461 "2019-02-04T05:58:53Z")\ **Posts on this page:** 6\ **Page:** 2
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [February 11, 2019, 9:14pm UTC](https://forums.wyze.com/t/wyze-help-takes-a-week-to-reply-then-i-get/17461/21 "2019-02-11T21:14:50Z")
We’re sorry! We definitely don’t mean to be. I’ll talk to the team about this and we’ll work on hiring more people and improving our processes. @jkchapco12, do you have a ticket you want me to draw attention to? @Yorlik, mixonepa gave me your support ticket number. I’m not in direct contact with the people who would be checking out your logs so I’ll send a request for response to the dev team. With the office closed due to the weather, I’m not sure how quickly you will receive a response but I’m on it! 🙂 @Mel, could you please give me your ticket number? ---
**Author:** ![Yorlik](https://avatars.discourse-cdn.com/v4/letter/y/b38774/32.png) [@Yorlik](https://forums.wyze.com/u/Yorlik)\ **Post date:** [February 12, 2019, 12:56am UTC](https://forums.wyze.com/t/wyze-help-takes-a-week-to-reply-then-i-get/17461/22 "2019-02-12T00:56:36Z")
Thanks Gwen. I lost contact via cell data months ago, and bounced in and out of tech support, always ending in send us logs, I would, and then they would say sorry, closing case. Over and over. It seems to have got thru this timme! You did good as usual! Thanks! ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [February 12, 2019, 1:00am UTC](https://forums.wyze.com/t/wyze-help-takes-a-week-to-reply-then-i-get/17461/23 "2019-02-12T01:00:05Z")
My pleasure! Sorry for all of the trouble before this. If you need any more help, you know how to find me! 🙂 ---
**Author:** ![Mel](https://avatars.discourse-cdn.com/v4/letter/m/da6949/32.png) [@Mel](https://forums.wyze.com/u/Mel)\ **Post date:** [February 12, 2019, 2:47am UTC](https://forums.wyze.com/t/wyze-help-takes-a-week-to-reply-then-i-get/17461/24 "2019-02-12T02:47:04Z")
153975 is my ticket # Thank you, Melissa ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [February 12, 2019, 9:14pm UTC](https://forums.wyze.com/t/wyze-help-takes-a-week-to-reply-then-i-get/17461/25 "2019-02-12T21:14:15Z")
You’re welcome, Melissa! I see that you’re already in contact with our tech agents. If you need anything else, you know how to find me. 🙂 ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [February 13, 2019, 2:26am UTC](https://forums.wyze.com/t/wyze-help-takes-a-week-to-reply-then-i-get/17461/26 "2019-02-13T02:26:14Z")
Since my Delayed notification problems started in September, I keep getting told that it will be fixed in the next update, But update after update it isn’t fixed, I tried everything I know To resolve it , Maybe it’s on my end I don’t know , I seem to have a lot less problems than other people do Except for this one thing . Because of this I have 3 brand new cameras in the box I’m not gonna bother with till this is fixed This is my reply I sent on February 3rd , No reply back yet I have 7 cameras currently hooked up , 2 of them are rarely turned on so 4 of them Consistently Have Delayed Notifications . Battery Saver mode is turned off . Sometimes I will get 3, 5, 10 Notifications All at once Without touching the phone , If I push the Wake up button on my phone I will always get any notifications That Have been sent, one or more… All my other notifications come through Quickly, I have 2 blink cams, Notifications come through within 30 seconds .My device is connected to the same 2.4GHz WiFi signal as the Wyze Cam I ran the **Route This** app again , the Key is , \_\_\_\_\_\_\_\_ **My device Is Samsung Galaxy S 9 plus , Android version 8 Oreo , wyze app v2.1.17, v2 cams , Installed Firmware version 4.9.4.28.** **I also have 2 other Android devices , a tablet, Samsung tab E and a Samsung S 7 phone ,They have the same problem .** **I hope this is all the information You need , If you need anymore information please let me know .** **Thanks** > [@Delayed notifications](https://forums.wyze.com/t/delayed-notifications/16786/51): > > I had one camera that was screwing up like that ,Then I couldn’t even get a live view on it, I had to do a factory reset to fix it , Since then it works fine Except for the delayed notifications just like the rest of the cameras , That Particular camera is showing 87% connectivity . It was snowing last night And I got a lot of alerts from my outside camera Plus some other alerts From other cameras , 3 total ,I had not touched my phone but all of a sudden Alerts all started coming in , I Count… [Previous page](https://forums.wyze.com/t/wyze-help-takes-a-week-to-reply-then-i-get/17461.md?page=1)