# Wyze Headphones will not turn on **URL:** \ **Category:** Lifestyle\ **Tags:** support, iphone-ipad, wireless-headphones\ **Created:** [January 29, 2021, 9:51pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666 "2021-01-29T21:51:16Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![jlaurento](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@jlaurento](https://forums.wyze.com/u/jlaurento)\ **Post date:** [January 29, 2021, 9:51pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/1 "2021-01-29T21:51:16Z")
My wyze headphones worked for a couple of weeks but now will not turn on. The charging light turns green and then I disconnect the power cable and press the power button but they don’t turn on. I have held down the ANR button for 7 seconds and then tried the power button but still they don’t turn on. I have also tried holding the power button down for several seconds but nothing. Using app on iphone 12. ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [January 29, 2021, 10:05pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/2 "2021-01-29T22:05:31Z")
@jlaurento Welcome to the forums! Sorry to hear about your headphones. I recommend reporting this problem to Wyze customer support, they will be glad to assist you. **Wyze Tech Support** (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT [Start A Support Ticket](https://wyzelabs.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Stone](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Stone](https://forums.wyze.com/u/Stone)\ **Post date:** [January 31, 2021, 7:42pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/3 "2021-01-31T19:42:30Z")
I have the same issue. I updated it on the app and now it stop working. If I power on no sign of. It is dead totally. How can I power on my headphone. I did all ANC thing but stilll nothing ---
**Author:** ![Stone](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Stone](https://forums.wyze.com/u/Stone)\ **Post date:** [January 31, 2021, 7:47pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/4 "2021-01-31T19:47:50Z")
I have the same issue with my headphone. I can not power on the headphone. When charging it show a green light and removing the power cord it is dead. What did you d’intimidé yours? ---
**Author:** ![jlaurento](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@jlaurento](https://forums.wyze.com/u/jlaurento)\ **Post date:** [January 31, 2021, 7:54pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/5 "2021-01-31T19:54:55Z")
Wyze is sending me a new set. It appears this issue means you have a defective pair. ---
**Author:** ![Stone](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Stone](https://forums.wyze.com/u/Stone)\ **Post date:** [January 31, 2021, 8:10pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/6 "2021-01-31T20:10:12Z")
Lucky you!!! I will contact them tomorrow if possible to get help. Thank you 🙏 ---
**Author:** ![pilot99ellen](https://avatars.discourse-cdn.com/v4/letter/p/958977/32.png) [@pilot99ellen](https://forums.wyze.com/u/pilot99ellen)\ **Post date:** [January 12, 2022, 3:53am UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/7 "2022-01-12T03:53:10Z")
I am having the same problem. I have not used my headphones for a while. I have charged them, light green. No response from the power/bluetooth butten. No lights. Also what is the ANR button I assume that the hold the button for 7 seconds is a reset, but where is the button. I cannot find the Quick Start Guide that came with the headset and it is not on the Wyze website. I am very disappointed. I also was not able to get them to connect to bluetooth on my Windows 10 laptop. I am very disappointed. ---
**Author:** ![Propofol](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@Propofol](https://forums.wyze.com/u/Propofol)\ **Post date:** [July 24, 2022, 3:04am UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/8 "2022-07-24T03:04:06Z")
I had the same issue and was able to fix it myself. I took apart the right earcup. First by [pulling off the ear cushion](https://support.wyze.com/hc/en-us/articles/360050327251-Are-the-headphones-ear-cushions-replaceable-). Then there are 4 small screws to get into the housing. There are two boards inside, a larger one and much smaller one just above. I removed this top one (two even smaller screws) which contains all the switches including the power button. I discovered that the headphones would turn on if I pressed the switch by itself. I’m not sure if the external button was off axis and not actually activating the power switch or what exactly was wrong. I did add a piece of paper between the switch and button as a shim in case a gap between them was the problem. They are consistently working now. I will update if it stops. ---
**Author:** ![jojojoy2k](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@jojojoy2k](https://forums.wyze.com/u/jojojoy2k)\ **Post date:** [March 31, 2025, 3:59pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/9 "2025-03-31T15:59:49Z")
I tried clicking the Noise Cancellation button on the left cup and the power button together until the power LED blinked once. Then I turned it on as usual and it started working normally. (Before I tried this, I had tried a continuous 15 seconds press on the power button. Not sure if that helped) ---
**Author:** ![n17spencer](https://avatars.discourse-cdn.com/v4/letter/n/c68b51/32.png) [@n17spencer](https://forums.wyze.com/u/n17spencer)\ **Post date:** [May 14, 2025, 1:53pm UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/10 "2025-05-14T13:53:26Z")
YOU’RE MY HERO!!! I’ve had these for almost 3 years and was so sad when I thought they were dead ---
**Author:** ![ajeans2](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ajeans2](https://forums.wyze.com/u/ajeans2)\ **Post date:** [December 14, 2025, 5:43am UTC](https://forums.wyze.com/t/wyze-headphones-will-not-turn-on/159666/11 "2025-12-14T05:43:41Z")
This just happened to me too. The headphones worked fine for a few days before dying. I disassembled the right earcup and confirmed that the switch is working using an ohmmeter. 7 second push on the ANR button does give me one flash on the LED, but other than that the headset is dead. I contacted Wyze support and they offered a refund in the form of a gift card because they’re currently out of stock, but I opted to wait for a replacement since I bought them on sale.