# Wyze duo doorbell not recording continous on sd card **URL:** \ **Category:** Cameras\ **Tags:** duo-cam-doorbell, android\ **Created:** [December 21, 2024, 4:16pm UTC](https://forums.wyze.com/t/wyze-duo-doorbell-not-recording-continous-on-sd-card/319031 "2024-12-21T16:16:35Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![elfigurita](https://avatars.discourse-cdn.com/v4/letter/e/9fc29f/32.png) [@elfigurita](https://forums.wyze.com/u/elfigurita)\ **Post date:** [December 21, 2024, 4:16pm UTC](https://forums.wyze.com/t/wyze-duo-doorbell-not-recording-continous-on-sd-card/319031/1 "2024-12-21T16:16:35Z")
Hello, anyone know about this problem? My Duo Doorbell is hardwired; it just worked well for two days, then drained the battery even when plugged in. I had to unmount it, charge it with a regular charger, then update the firmware. After hardwiring it again and turning on continuous recording, I tried three SD cards, but it only records events, not all the time. Can anyone help? ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 21, 2024, 8:48pm UTC](https://forums.wyze.com/t/wyze-duo-doorbell-not-recording-continous-on-sd-card/319031/2 "2024-12-21T20:48:43Z")
Welcome to the Forum, @elfigurita! đź‘‹ I know that some microSD recording problems have been recorded with Duo Cam Doorbell, and [a recent firmware update was supposed to resolve some of those](https://forums.wyze.com/t/wyze-duo-cam-doorbell-firmware-released-12-11-2024/318136). If you could share a screenshot of **Settings âžś Advanced Settings** (or wherever you select either **Continuous** or **Events Only** in Duo Cam Doorbell), then that might be a good place to start. ---
**Author:** ![elfigurita](https://avatars.discourse-cdn.com/v4/letter/e/9fc29f/32.png) [@elfigurita](https://forums.wyze.com/u/elfigurita)\ **Post date:** [December 21, 2024, 9:39pm UTC](https://forums.wyze.com/t/wyze-duo-doorbell-not-recording-continous-on-sd-card/319031/3 "2024-12-21T21:39:13Z")
![Screenshot_20241221_163451_WyzeBeta](https://us1.discourse-cdn.com/wyze/original/3X/e/5/e5a26ee2db951b168860bfe02c4ad32b84f44f98.jpeg) ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 21, 2024, 9:53pm UTC](https://forums.wyze.com/t/wyze-duo-doorbell-not-recording-continous-on-sd-card/319031/4 "2024-12-21T21:53:21Z")
Thanks for posting that. It _looks_ correct, but I wonder if a setting is “stuck” incorrectly. I think this is how I’d proceed: 1. Verify that you have the latest firmware for your Duo Cam Doorbell. 2. Toggle the microSD card recording settings to **Events Only** for a few moments (maybe even back out of that screen and then return to it) and then toggle it to **Continuous** to see if that actually “takes”. If that doesn’t resolve it, then I’d consider a profile refresh from Wyze’s servers just in case something in the local copy got corrupted at some point. > **This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):** > > 1. Clear the in-app cache: From the Wyze app’s home screen, navigate to **Account ➜ App Settings ➜ Cache File Size ➜ Clear**. > 2. Navigate back one screen to **Account** and tap **Log Out** at the bottom. > 3. Swipe the Wyze app out of the running Android apps. > 4. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap **App info** in the pop-up menu. > 5. Tap **Force stop** on the **App info** screen (may need to tap **OK** to confirm) and then tap **Storage & cache**. > 6. Tap **Clear cache** and **Clear storage** on the **Storage** screen. > 7. Back up one screen (back to **App info** ) and then tap **Open** and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.) > > _Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform._ The other thing I really wonder about is your power availability at the mounting location, so I wonder about things like this: 1. What’s the output rating for your transformer? 2. What’s the measured voltage where you wired the doorbell? 3. If your home has an existing built-in chime, then did you wire it in a way that you’re trying to use your home’s built-in chime, or did you bypass that? Some users have reported problems with quicker-than-expected battery drain even when Duo Cam Doorbell is wired to a home’s low-voltage AC, so I also wonder if it’s just not getting enough reliable power and if it’s reverting to **Events Only** because the doorbel isn’t sensing continuous AC. I’m speculating about that, though, because I don’t have any hands-on experience with this particular doorbell model. ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [March 21, 2025, 10:12pm UTC](https://forums.wyze.com/t/wyze-duo-doorbell-not-recording-continous-on-sd-card/319031/6 "2025-03-21T22:12:46Z")
Closed on March 21, 2025, 10:12pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.