# Wyze duo cam doorbell chime - cannot complete setup on app - ready to connect stuck **URL:** \ **Category:** Wyze App\ **Tags:** bug, android\ **Created:** [October 10, 2026, 2:46am UTC](https://forums.wyze.com/t/wyze-duo-cam-doorbell-chime-cannot-complete-setup-on-app-ready-to-connect-stuck/346818 "2026-10-10T02:46:44Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![swisener](https://avatars.discourse-cdn.com/v4/letter/s/5e9695/32.png) [@swisener](https://forums.wyze.com/u/swisener)\ **Post date:** [October 10, 2026, 2:46am UTC](https://forums.wyze.com/t/wyze-duo-cam-doorbell-chime-cannot-complete-setup-on-app-ready-to-connect-stuck/346818/1 "2026-10-10T02:46:44Z")
cannot get the chime setup – I have seen multiple people having the same issue. Updated the app, cleared the data – honestly have you guys every released a more flawed product or possibly it is your app - either way it has taken way too much of my time and from what I am reading, consistently wasting others time as well. Going to try this one time to reach out and hopefully you have a clear explanation of why this app is stuck on the ready to connect display with no way to go forward. Red light blinking in room right with the router… doorbell works fine, just cannot hear it inside because your app will not complete the setup. I have the v13.23 uploaded, cleared data, chime in room with router – very very annoyed customer who has many many Wyze products. I have tried this on an off for several months - get frustrated and just put it away - thought I would try one more time. ---
**Author:** ![jeremyc](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@jeremyc](https://forums.wyze.com/u/jeremyc)\ **Post date:** [October 10, 2026, 2:43pm UTC](https://forums.wyze.com/t/wyze-duo-cam-doorbell-chime-cannot-complete-setup-on-app-ready-to-connect-stuck/346818/2 "2026-10-10T14:43:44Z")
Months of trying on and off would wear anyone down. One thing worth checking if you haven’t already: the chime only connects on 2.4 GHz, so if your router uses one network name for both 2.4 and 5 GHz, setup can hang at Ready to connect. Temporarily turning off the 5 GHz band (or band steering) just for the setup, then turning it back on afterward, is what I’d try next. ---
**Author:** ![swisener](https://avatars.discourse-cdn.com/v4/letter/s/5e9695/32.png) [@swisener](https://forums.wyze.com/u/swisener)\ **Post date:** [October 10, 2026, 5:26pm UTC](https://forums.wyze.com/t/wyze-duo-cam-doorbell-chime-cannot-complete-setup-on-app-ready-to-connect-stuck/346818/3 "2026-10-10T17:26:33Z")
Thanks for the quick response. Forced the 2.4 connection-same result. my other wyze devices get to this point in the setup and provide a network dropdown so the customer can choose the 2.4 first… maybe be nice if you could make this consistent across devices that require the 2.4 at setup. At any rate, that evidently was not the issue. Still blinking red, still cannot go forward. Possibly if I could run this app on my computer as I read another customer did and they got past this app display remaining greyed out…cannot advance. Pretty sure Wyze is aware of what the issue is and possibly not worth the resources to fix it now – just let the customers continue to try and be frustrated - probably not a good customer service plan but maybe a good ROI software release decision. At any rate, I purchased this via Amazon this summer - so it is way too late to return via Amazon for a refund which is 100% what I would like to do now. Will Wyze help me get this returned with a full refund? Happy to send you my receipt. Very disappointed on this one. I have cameras, plugs, outlets I have used for years, Wyze typicially has a good price point and ease of setting up and mostly dependable. If I did not find so many other people having this same issue, I might think it is a one off but it is not. I would appreciate a refund - this is not usable. ---
**Author:** ![jgkrenton](https://avatars.discourse-cdn.com/v4/letter/j/6de8d8/32.png) [@jgkrenton](https://forums.wyze.com/u/jgkrenton)\ **Post date:** [October 15, 2026, 9:57pm UTC](https://forums.wyze.com/t/wyze-duo-cam-doorbell-chime-cannot-complete-setup-on-app-ready-to-connect-stuck/346818/4 "2026-10-15T21:57:42Z")
Had this exact issue and finally fixed it! Went to the main “Setting” page on the phone, then “Display”, then “Display Size and Text” and reduced both the “Font Size” and “Display Size” to near minimum. Then returned to the Wyze App and the “Ready to Connect” box was displayed just below the gray “Next” bar. Once I checked the Ready to connect box the Next bar turned green and the rest of the set-up for the chime was completed per the Wyze app instructions. Good luck! and as is often the case, “your results may vary.”