# WYZE doorbell won’t connect **URL:** \ **Category:** Cameras\ **Tags:** video-doorbell-v1\ **Created:** [July 26, 2022, 6:21pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878 "2022-07-26T18:21:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nhawkins1123](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@nhawkins1123](https://forums.wyze.com/u/nhawkins1123)\ **Post date:** [July 26, 2022, 6:21pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/1 "2022-07-26T18:21:15Z")
Doorbell cam constantly won’t correct. Even though Every other WYZE camera is connected with no problem. I personally think the camera is defective as I’m not the only one with this problem. I have disconnected & reconnected the cameras 3 times. ---
**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\ **Post date:** [July 26, 2022, 6:39pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/2 "2022-07-26T18:39:39Z")
Do you have your 2.4ghz and 5ghz WiFi bands separated on diffrent ssids? Also, are you aware of the max devuce limit of your router? Did this start recently, or as soon as you got it. Contact support or return it to where you bought it for a replacement if the above doesn’t work. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [July 26, 2022, 6:50pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/3 "2022-07-26T18:50:32Z")
@nhawkins1123 I am sorry you are having this experience. We are currently looking into an issue where the Wyze Video Doorbell will get stuck on step 3/3 when connecting. Does this sound like what you are experiencing or is yours something different? ---
**Author:** ![jmitch3659](https://avatars.discourse-cdn.com/v4/letter/j/35a633/32.png) [@jmitch3659](https://forums.wyze.com/u/jmitch3659)\ **Post date:** [July 26, 2022, 7:15pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/4 "2022-07-26T19:15:44Z")
Yes, MANY of us are experiencing this issue and have been promised a resolution for well over a month! Wyze still has not corrected the issue with the doorbell camera and Alexa not connecting with it, and that issue is even older! I realize that fixing these issues does not generate income, but come on! ---
**Author:** ![mikerock](https://avatars.discourse-cdn.com/v4/letter/m/9f8e36/32.png) [@mikerock](https://forums.wyze.com/u/mikerock)\ **Post date:** [July 26, 2022, 7:53pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/5 "2022-07-26T19:53:33Z")
Theyre too busy working on the pro version. Wyze jason himself posted in the megathread a few min ago something about beta being postponed 7/1 By postpone he means freely available and ready to destroy new devices Id reply there but apparently i cant post anymore 🤣 ---
**Author:** ![nhawkins1123](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@nhawkins1123](https://forums.wyze.com/u/nhawkins1123)\ **Post date:** [July 26, 2022, 7:55pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/6 "2022-07-26T19:55:20Z")
Yes. That’s exactly what’s happening ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [July 27, 2022, 1:34am UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/7 "2022-07-27T01:34:35Z")
### Welcome to the User Community Forum @nhawkins1123! Unfortunately I am also waiting out the fix for this… But I am hopeful and confident that Wyze will figure it out. Also, I have some reading for you: > [@Wyze doorbell 4.25.1.042 (March 30 2022) - unusable/slow connection & streaming](https://forums.wyze.com/t/wyze-doorbell-4-25-1-042-march-30-2022-unusable-slow-connection-streaming/224261): > > Since updating my firmware to the one mentioned in the comments, it takes about a minute to authenticate with my doorbell (sits on step 3 of 3 a long time) and then once it does start streaming my door bell video is playing back at 1.2KB/s I’ve reset the doorbell, no change. I moved my router closer and reset again, no change. my other wyze cams (2 x v2s) work fine, they authenticate quickly and stream at 70-100KB/s and are located further from my router. Anyone else having issues? is this a … > [@Stuck at 3 of 3 Authenticating - Firmware 4.25.1.060](https://forums.wyze.com/t/stuck-at-3-of-3-authenticating-firmware-4-25-1-060/227357): > > Stuck at 3 of 3 Authenticating - Firmware 4.25.1.060 Anyone else having doorbell issues? R > [@Doorbell camera in live view](https://forums.wyze.com/t/doorbell-camera-in-live-view/224282): > > Doorbell camera not working in live view > [@Door bell won't stay connected to wifi](https://forums.wyze.com/t/door-bell-wont-stay-connected-to-wifi/235980): > > Wired WYZE Doorbell worked fine for the first year or so. No issues whatsoever. Recently, it won’t stay connected to the wifi. Nothing has changed as far as wifi is concerned - same hardware and configuration as before. Tried rebooting the router and the doorbell. If I reboot the doorbell, it connects to the wifi and works for a few hours, then disconnects. App says it is Offline. Rebooting the router doesn’t do anything. If it is offline, ringing the doorbell doesn’t do anything. Delete… > [@Doorbell takes long or will not connect to app](https://forums.wyze.com/t/doorbell-takes-long-or-will-not-connect-to-app/233770): > > I set up and started using my doorbell camera, it worked good and connected to the app fine…a bit slow…but it connected. Now I wait for 5 minutes and it won’t connect. I have tried to unplug and reset. No help. It still records some but not all events. Example I left this morning at 0500 it did not pick up an event. Wife went out at 0700 and it showed an event. Wondering how I fix this? > [@Wyze Doorbell broken Firmware Still?](https://forums.wyze.com/t/wyze-doorbell-broken-firmware-still/232582): > > My doorbell is getting stuck at “getting video data”. Googled it, and found a [Reddit discussion](https://www.reddit.com/r/wyzecam/comments/tyd6h0/anyone_having_issues_with_the_wyze_doorbell/) about it. It is happening to me. Especially the “split second rotate to landscape” and “try going out and waving at the camera as you are loading the feed. It should load” bugs. Now, I am just eternally stuck at step 3. Did Wyze even acknowledge this bug? Can we roll back firmware? > [@WYZE Video Doorbell connectivity issues](https://forums.wyze.com/t/wyze-video-doorbell-connectivity-issues/191564): > > Hello everyone, I recently purchased a WYZE video doorbell. Installation was easy did not have any issues. It connected to my network with no problem and everything seems to work fine for maybe the first hour of having the camera on. All of a sudden I cannot live view at all, goes through step 1 then 2 and then just stays on step 3. Sometimes it goes through all the steps and I get a black screen with a time stamp. The doorbell functions and detects motion like it is supposed to, BUT I go to vi… > [@Doorbell Live Video](https://forums.wyze.com/t/doorbell-live-video/235686): > > Doorbell must be reset each time I attempt go to “Live” view. I have reset the camera and problem still exist. ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [July 27, 2022, 1:41am UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/8 "2022-07-27T01:41:01Z")
Just tested the Fix-it Friday thread where Jason posted that. Still open for posts. 🤷‍♂️ > [@Fix-It-Friday 7/1/2022](https://forums.wyze.com/t/fix-it-friday-7-1-2022/234511/48): > > _ **Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream** _ 3️⃣ > > We don’t have a further update on this one so here’s the update from before: > > The beta for this has been postponed. We paused the current public firmware as we look into some issue reports from our reviews. The beta requires that update to be applied first so we want to be careful with how we release this. ---
**Author:** ![ipad.geezer](https://avatars.discourse-cdn.com/v4/letter/i/c57346/32.png) [@ipad.geezer](https://forums.wyze.com/u/ipad.geezer)\ **Post date:** [July 30, 2022, 12:51am UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/9 "2022-07-30T00:51:43Z")
According to Firmware info Version 4.25.1.060 (April 27, 2022) Fixed a bug that caused the live stream to get stuck at 3/3. My Video Doorbell is running this version and I am still having this issue! I bought a new Wyze Video Doorbell - updated firmware and the same dang issue!! Doorbell will be returned. Am on iPhone 13 Pro - iOS 15.6 All 6 of my Wyze cameras V3 connect great! This bug needs to be fixed ASAP. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [July 30, 2022, 2:39am UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/10 "2022-07-30T02:39:00Z")
@ipad.geezer Shortly after it was released in April it was found it did not fix it. There should be a beta resuning soon that hopefully fixes it. ---
**Author:** ![jmsczyn](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jmsczyn](https://forums.wyze.com/u/jmsczyn)\ **Post date:** [July 30, 2022, 6:12am UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/11 "2022-07-30T06:12:08Z")
Wyze needs to look a little harder. I’ve been a Wyze fan for many years now. But it’s getting tiresome to have to go through the reconnection troubleshooting sequence over and over again. I’ve even monitored the doorbell power supply to eliminate a possibility it was a power problem. A Cam v3 on the porch next to the doorbell performs flawlessly as does a v2 that is farther away and a Pan Cam with a motion sensor and two contact sensors. Comes down to two things, the doorbell hardware or its firmware. Operating temperature related stress on the circuit board? Firmware can’t get past step 3? As an aside I just discovered that the doorbell, unlike all the other cams is not compatible with Alexa. What’s up with that? ---
**Author:** ![jmitch3659](https://avatars.discourse-cdn.com/v4/letter/j/35a633/32.png) [@jmitch3659](https://forums.wyze.com/u/jmitch3659)\ **Post date:** [July 30, 2022, 10:10am UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/12 "2022-07-30T10:10:40Z")
The doorbell did at one time work with Alexa, but the image displayed sideways. Wyze said they were going to fix it, so now we can’t get it to display an image at all with Alexa. Great job! ---
**Author:** ![jmsczyn](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jmsczyn](https://forums.wyze.com/u/jmsczyn)\ **Post date:** [July 30, 2022, 7:23pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/13 "2022-07-30T19:23:51Z")
What I can’t understand is why the firmware for the doorbell is different from other cameras. Admittedly the doorbell has some functions that other cameras don’t have, but they are separate from the camera functions. ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [July 30, 2022, 10:01pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/14 "2022-07-30T22:01:32Z")
Because it’s not the same camera. If it were, the field aspect ratio would be the same size as other cams. It is not. It is much larger vertically. ---
**Author:** ![jmsczyn](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jmsczyn](https://forums.wyze.com/u/jmsczyn)\ **Post date:** [July 31, 2022, 6:31am UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/15 "2022-07-31T06:31:58Z")
When I mentioned different firmware it was in relation to the connection sequence. I don’t see how aspect ratio would affect that. But then again I’ve tried everything recommended to no avail, so who knows? ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [July 31, 2022, 1:32pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/16 "2022-07-31T13:32:30Z")
Yeah, I understand. Personally I think it may have something to do with the changes they made in .042: > Fixed a bug that prevented night vision changes Since many are realizing login\image load fixes by locking the cam in IR NV. But that’s just my theory. Could be multiple issues. ---
**Author:** ![fritzyw](https://avatars.discourse-cdn.com/v4/letter/f/c89c15/32.png) [@fritzyw](https://forums.wyze.com/u/fritzyw)\ **Post date:** [August 25, 2022, 10:21pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/17 "2022-08-25T22:21:26Z")
Wow! Unbelievable. I have been working with Wyze about this problem and am also convinced that they broke it with the last firmware update. AND… I just tested the comment that if you wave at it while it is in “Step3: Getting video data” and sure enough, the LIVE View came right up. So it gets stuck in Step3 just like everyone says. ---
**Author:** ![ipad.geezer](https://avatars.discourse-cdn.com/v4/letter/i/c57346/32.png) [@ipad.geezer](https://forums.wyze.com/u/ipad.geezer)\ **Post date:** [August 29, 2022, 7:51pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/18 "2022-08-29T19:51:03Z")
This Step3: Getting video data issue is **very frustrating** & hopefully Wyze will get this corrected soon! Other than this, my doorbell works fine - I prefer the 3 x 4 aspect ratio over the fish eye on other video doorbells, including Ring & Wyze Video Doorbell Pro. Some days I have no issues connecting - other days it is almost impossible to connect - go figure!! ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [August 30, 2022, 3:15am UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/19 "2022-08-30T03:15:53Z")
Have you tried to put it into IR Night Vision Mode ON permanently and run it through the wash that way? Many have found that it stops the loading issues if you can live with the Black and White video until it gets fixed. ---
**Author:** ![ipad.geezer](https://avatars.discourse-cdn.com/v4/letter/i/c57346/32.png) [@ipad.geezer](https://forums.wyze.com/u/ipad.geezer)\ **Post date:** [August 30, 2022, 8:14pm UTC](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878/20 "2022-08-30T20:14:45Z")
Thanks for the tip - so far this has helped with loading issue. No worries on B & W [Next page](https://forums.wyze.com/t/wyze-doorbell-won-t-connect/236878.md?page=2)