WYZE Doorbell with CAM PLUS - no video playback

My new WYZE Doorbell see’s motion events and shows a still image but it fails to play back video, saying “Error (code 06) Failed to Fetch video from cloud. Please tray again later.” I thought with CAM PLUS it would record video. Is this still due to the AWS failure? Tried calling WYZE Support and hung up after 45 min of the super annoying repeating message.