I had a Ring doorbell that worked just fine with a Hampton Bay model wL-108 electronic chime. I bought a Wyze Doorbell v2 last year and could never get it to work with the electronic chime. I thought it was the transformer, so I installed a 16V 30VA transformer. There is also a diode that comes with the digital chime that was on the Ring doorbell. So I also put that on the back of the Wyze doorbell.
I have the Wyze doorbell Chime Controller wired as per the instructions via the app, but as soon as I connect the last wire which sends power to the doorbell, it activates the chime and it rings over and over until I disconnect the wire.
This was the result even when I tried to wire it with the old transformer. I tried wiring it without the Wyze chime controller, but it still just rings over and over until I disconnect a wire.
I can’t find any info online in regards to this same behavior, so I figured I would ask here before contacting customer support. Does anyone have any ideas what would cause this?
That seems to have been my issue! Thank you for the quick response.
I referenced a Youtube video that said you HAVE to use the diode that comes with the chime and he even said people complain that it won’t work because they didn’t use the diode. So I used it and didn’t think twice. Thanks again.
You’re welcome, and I’m glad that seems to have resolved the issue. Thank you for taking the time to post an update!
Thank you also for mentioning your use of the diode in your original post. That was the big clue for me, so I was pretty sure that’s what the issue was going to be in this case. If removing the diode from the circuit didn’t resolve the issue, then I would’ve been asking about app settings and other things in the circuit. These things can be a little finicky, so if you notice other problems, please don’t hesitate to reach out.
What video is this? Is it specific to that chime only? Does it mention Wyze Video Doorbell v2 at all? I’m asking mostly out of curiosity, because I think the Help Center guidance for Video Doorbell v2 has included that article about the diode since that product launched, and I’ve seen some recent misinformation about video doorbells in general on YouTube that leaves me shaking my head.
Please don’t get me wrong: I think YouTube is an amazing resource for DIY learning, and it’s helped me immensely with a number of different things. I just think it’s important to consider the source, as with anything, so I’m curious about this particular video.
The YT video didn’t mention anything about Wyze products. It was specifically about the digital Hampton bay chime. Posting the link to it might steer someone in the wrong direction here.
I didn’t think much about it since my brain was focusing on properly setting up 2 different products (doorbell and chime). So I followed the Wyze instructions and it seemed straight forward. Then I followed the chime instructions.
I did research the doorbell and found people saying that a 30va transformer helped get it working. So I upgraded my transformer and it still didn’t work. However, that’s because I had also removed the diode from the Ring doorbell and put it on the Wyze doorbell right after switching the transformer. I never tested it without the diode because I thought that was another reason it wasn’t working before when I had the old transformer.
So anyone in the same boat just needs to know, do NOT use a diode and you most likely need to upgrade to a 30va transformer (very easy to do) and the Wyze doorbell v2 will work with a digital chime.
I wish I had thought to do a search on this website first. I’m just so used to resorting to YT for these sort of offhand issues. I’m surprised it actually had a mention about diodes!
I dig. You’re welcome to PM that to me if you want. If you don’t want to mess with it, then that’s fine, too. Like I said, I was just curious.
I don’t have any hands-on experience with the Ring devices (aside from pressing the button at a neighbor’s house), so I’m curious about why the diode would work (and/or be necessary) with that one.
I think that’s fine, and I’d expect that to work well for you if you plan to do something like add a second wired video doorbell in the future. My original transformer (16 V AC, 10 VA) has been working well for the Wyze video doorbells I’ve tried (starting with Video Doorbell v2), but the extra power is probably helpful if you want to run additional devices.
Now I’m curious about what your old transformer’s rating was and if you did any testing prior to your installation or while troubleshooting your issue. Like I said, my transformer’s power has been adequate since I switched from the “dumb” doorbell button to a wired video doorbell, but I eventually developed an issue with my mechanical chime, and I discovered while troubleshooting that the chime had been wired incorrectly before I moved into this house: The wire from the transformer was attached to the FRONT terminal, and the wire from the doorbell button’s location was attached to TRANS. Tracing the wiring to figure out and remediate that error solved my chime problem, so I like to recommend that people do their own testing whenever possible (i.e., have a multimeter and understand how to use it).
When I couldn’t get the doorbell to work with the digital chime, I installed a mechanical chime and it worked. I have a big house with large open rooms, so the mechanical chime was not a good option, but at least it worked.
So the only reason for the larger transformer was just so the doorbell would work with the digital charm. Otherwise, the doorbell worked fine with my old 16 V AC, 10 VA transformer and a mechanical chime.
I can’t figure out how to PM you. There is no direct message option when I click on your name. Not sure if I don’t have permissions or what. Strange.
It’d probably be fine with the 16 V AC, 10 VA transformer and this digital chime (at least that’s what that chime’s manual indicates where it recommends “a 16 volt AC, 10 watt or a 16 volt AC, 15 watt transformer”), but I wouldn’t expect the additional power to cause a problem, and it’s something you may want in the future if you want to install a second video doorbell.
I should’ve mentioned this earlier: I am not an electrician.
That’s my fault for steering you wrong, because apparently you can’t do that as a new user. If you decide to spend some more time here in the Forum (that linked article will outline the minimum requirements), then you can send PMs to other users: If you click on a user’s profile picture to show the user’s “card”, there should be a Message button in the card’s upper-right corner that you can click to begin composing a personal message to that user.
You don’t yet. That’s totally my fault for suggesting it. Sorry 'bout that!
Thanks for sharing the video! I’ll give that a look later.
I finally got around to watching that. It’s a pretty decent video, and it’s interesting that it mentions and shows a Ring doorbell early in the video with a comment that a separate video would address that kind of installation, so I ended up watching that one, too. In the video where he actually shows how to connect the Ring, he also shows where in its installation guide it says to install a diode when using an electronic chime, and I suspect that this is at least in part because of the way the Ring mounts: When doing a wired installation with that model of Ring doorbell, you connect the transformer wires to the mounting bracket and not directly to the doorbell, and then the video doorbell unit slides onto the bracket and makes contact with a separate set of electrical conductors built into the bracket to receive power. Given that kind of setup, the use of the diode with the Ring doorbell makes sense—so that the transformer wiring through the mounting bracket can continue to supply power to the chime after the doorbell button is pressed—but that’s not how the Wyze doorbell works, so I think the confusion is understandable.
This is likely your problem. See 
I am not an electrician. 