# Wyze Doorbell no longer working **URL:** \ **Category:** Cameras\ **Tags:** troubleshooting, android, video-doorbell-v1\ **Created:** [March 26, 2021, 1:40am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251 "2021-03-26T01:40:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Shipoffools](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Shipoffools](https://forums.wyze.com/u/Shipoffools)\ **Post date:** [March 26, 2021, 1:40am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/1 "2021-03-26T01:40:34Z")
When my doorbell came a month ago, installation was a breeze and it was up and running in no time. Worked well too. Then all of a sudden, a couple days ago, I was unable to view the live feed and it appeared the camera did not have a connection. This was a good opportunity for me to see if my new mesh network would be able to make it work again. I tried adding the doorbell again, which is the standard procedure for changing the wifi network. Had a little trouble with the reset button at first as it would not say “ready to connect”. After a couple more presses, I was able to get it in setup mode. Setup completed, but I was unable to view the camera in the app and pair the chime. I then did a factory reset. Completed setup as before but still does not work. Do I have a defective doorbell or is official factory reset documentation wrong? ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [March 26, 2021, 1:51am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/2 "2021-03-26T01:51:48Z")
> [@Shipoffools](#): > > Do I have a defective doorbell or is official factory reset documentation wrong? If you have tried [factory resetting the doorbell](https://wyzelabs.zendesk.com/hc/en-us/articles/360049644791-How-do-I-factory-reset-the-Wyze-Video-Doorbell-), **You _may_ want to contact Wyze Customer Support about this issue!** They _ **may** _ have you run a [RouteThisHelps](https://wyzelabs.zendesk.com/hc/en-us/articles/360031128892-RouteThis-Helps-) test on the doorbell so make sure to have it powered up. By phone: (206) 339-9646 **Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT** Or online: [Wyze.com/support](http://wyze.com/support) _phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls._ ---
**Author:** ![Shipoffools](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Shipoffools](https://forums.wyze.com/u/Shipoffools)\ **Post date:** [March 26, 2021, 1:21pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/3 "2021-03-26T13:21:07Z")
I sent out a support email from the app a couple days ago, not sure if that link does the same thing. I didn’t want to bombard them with emails. I may end up calling them. Just wanted to see if there was anyone having the same issue so I could tackle it without a lot of hassle. ---
**Author:** ![Mark5](https://avatars.discourse-cdn.com/v4/letter/m/90ced4/32.png) [@Mark5](https://forums.wyze.com/u/Mark5)\ **Post date:** [March 26, 2021, 10:56pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/4 "2021-03-26T22:56:42Z")
Calling is best 👍🏻 ---
**Author:** ![Ciangi](https://avatars.discourse-cdn.com/v4/letter/c/c2a13f/32.png) [@Ciangi](https://forums.wyze.com/u/Ciangi)\ **Post date:** [March 26, 2021, 11:18pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/5 "2021-03-26T23:18:08Z")
Same think happened to me setting it up on my new Tp-Link deco x60 so what I did was buy a new one at Home Depot and it work fine. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [March 26, 2021, 11:34pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/6 "2021-03-26T23:34:53Z")
I actually set mine up on my TP-Link P7 network by first using the Micro USB on the back in my house. **DO NOT HOOK IT UP OUT SIDE WITH THE USB CABLE**. I could be near an AP and also eliminate a potential transformer issue. Once I got it setup and configured, I installed it outside via the Transformer connections. You may want to try that. ---
**Author:** ![Shipoffools](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Shipoffools](https://forums.wyze.com/u/Shipoffools)\ **Post date:** [March 26, 2021, 11:58pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/7 "2021-03-26T23:58:06Z")
It was working fine up until about 3 days ago. The only thing that’s changed is the network setup. I was curious about the transformer voltage but I pulled out my multimeter and got 20v, so I know that’s not the issue. ---
**Author:** ![Shipoffools](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Shipoffools](https://forums.wyze.com/u/Shipoffools)\ **Post date:** [March 27, 2021, 12:00am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/8 "2021-03-27T00:00:08Z")
What’s the best time to call? I’m on the phone right now, 8 minutes and I’ve yet to speak to someone. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [March 27, 2021, 12:14am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/9 "2021-03-27T00:14:40Z")
I am on the TP-Link Mesh Network X60 setup now. I didn’t have any issues switching, mater of fact, things got better. The only thing I did was set it up in the house before putting it outside and connecting to my old Network. There is another post, which an individual was having a similar issue: [Can not finish set up of Wyze doorbell cam - #2 by odhiambo](https://forums.wyze.com/t/can-not-finish-set-up-of-wyze-doorbell-cam/169103/2) They tried to hook it up via the Micro USB port in the house and it seemed to correct their issue. Only a suggestion if you wanted to try something. Removing of the power and the hooking it back up may have corrected the issue as well. ---
**Author:** ![Mark5](https://avatars.discourse-cdn.com/v4/letter/m/90ced4/32.png) [@Mark5](https://forums.wyze.com/u/Mark5)\ **Post date:** [March 27, 2021, 12:21am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/10 "2021-03-27T00:21:29Z")
I call late morning Central time. Usually a few min wait. Have they picked up? ---
**Author:** ![Ciangi](https://avatars.discourse-cdn.com/v4/letter/c/c2a13f/32.png) [@Ciangi](https://forums.wyze.com/u/Ciangi)\ **Post date:** [March 27, 2021, 12:48am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/11 "2021-03-27T00:48:22Z")
I just got the TP-Link Deco x60 and I love it my Wyze camera work so much better besides the front door doorbell but once I replaced it with new Wyze doorbell works perfect. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [March 27, 2021, 12:52am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/12 "2021-03-27T00:52:03Z")
I agree. Very Happy with the X60’s. ---
**Author:** ![Shipoffools](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Shipoffools](https://forums.wyze.com/u/Shipoffools)\ **Post date:** [March 27, 2021, 1:39am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/13 "2021-03-27T01:39:17Z")
I hung up after calling again and waiting 10 more minutes. ---
**Author:** ![ChuckL](https://avatars.discourse-cdn.com/v4/letter/c/0ea827/32.png) [@ChuckL](https://forums.wyze.com/u/ChuckL)\ **Post date:** [March 29, 2021, 4:37pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/14 "2021-03-29T16:37:15Z")
I’m having the same issue. Mine worked great for a couple weeks. Now it’s offline unless I power cycle the transformer. It comes back for a short period of time. My Nest doorbell worked great on the same transformer for years. ---
**Author:** ![ryny24](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ryny24/32/33255_2.png) [@ryny24](https://forums.wyze.com/u/ryny24)\ **Post date:** [March 30, 2021, 10:50pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/15 "2021-03-30T22:50:21Z")
I am also having the same problem. Mine came a week ago, I tested it out of the box with a 16 VAC power supply and it worked. I went to install it last night, but when I turned it on I noticed I could not connect via the App. It goes blue but then seems to reboot. I hear a noise like I just plugged it in. This keeps happening over and over. I have Reset it, but I still cannot connect to it. It just keeps rebooting (Amber light, then solid Blue). I hope someone here has a fix, Wyze support takes forever! ---
**Author:** ![juanca503](https://avatars.discourse-cdn.com/v4/letter/j/41988e/32.png) [@juanca503](https://forums.wyze.com/u/juanca503)\ **Post date:** [March 31, 2021, 1:18am UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/16 "2021-03-31T01:18:34Z")
I have the same problem tried to connect but it never says ready to connect and it has power and reset it also and nothing ---
**Author:** ![aswain](https://avatars.discourse-cdn.com/v4/letter/a/9fc29f/32.png) [@aswain](https://forums.wyze.com/u/aswain)\ **Post date:** [April 6, 2021, 3:48pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/17 "2021-04-06T15:48:56Z")
I have the same issue and realized that it stopped working the day my free CamPlus trial expired. None of my other cameras are having any issues. I have reset the camera multiple times as well as completely uninstalled then reinstalled it and get through its set up but it won’t connect to chime or actually show video. ---
**Author:** ![ChuckL](https://avatars.discourse-cdn.com/v4/letter/c/0ea827/32.png) [@ChuckL](https://forums.wyze.com/u/ChuckL)\ **Post date:** [April 6, 2021, 5:10pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/18 "2021-04-06T17:10:49Z")
They are sending me a replacement, ---
**Author:** ![Shipoffools](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Shipoffools](https://forums.wyze.com/u/Shipoffools)\ **Post date:** [April 6, 2021, 5:31pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/19 "2021-04-06T17:31:32Z")
They said the same to me over the phone and the WW said she would transfer this issue to a specialist to handle getting a replacement. Still no word from that specialist. ---
**Author:** ![klodnito](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@klodnito](https://forums.wyze.com/u/klodnito)\ **Post date:** [April 7, 2021, 3:23pm UTC](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251/20 "2021-04-07T15:23:17Z")
My trial just ended and my doorbell stopped working as well. I did have 3 power outages in one night, but all of my wyze cameras came back up except for the doorbell. I did the reset, heard the message and it sayed connected but no video. I must have done this 15 times because I only heard the message that one time and then speaker only crackled after that. I am going to try to unplug the power today and try it again. If that works I don’t have a problem putting a rocker switch on my inside doorbell box. [Next page](https://forums.wyze.com/t/wyze-doorbell-no-longer-working/170251.md?page=2)