# Wyze cam wont live stream **URL:** \ **Category:** Cameras\ **Created:** [June 29, 2020, 4:14pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860 "2020-06-29T16:14:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![rachelheppe07](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@rachelheppe07](https://forums.wyze.com/u/rachelheppe07)\ **Post date:** [June 29, 2020, 4:14pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/1 "2020-06-29T16:14:02Z")
Hello, Has any one else not been able to use their cameras since the last update about 2 weeks ago. My phone updated and it goes through the three steps of 1. connecting 2. authenticating and then stops at 3. getting video data. It will not load anything and gets stuck on this screen, We were able to still use the cameras via my boyfriends phone until his phone also made him do the update and now he cant use the cameras either. ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [June 29, 2020, 5:47pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/2 "2020-06-29T17:47:38Z")
@rachelheppe07 Welcome to the Wyze community! šŸ™‚ What steps have you taken to troubleshoot this issue if any? And, what is the current Wyze app and FW version youā€™re using? 1. Power cycle the camera? 2. Uninstall/reinstall the Wyze app? ---
**Author:** ![GABE.KOPP](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@GABE.KOPP](https://forums.wyze.com/u/GABE.KOPP)\ **Post date:** [June 29, 2020, 7:09pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/3 "2020-06-29T19:09:33Z")
I have the same issue. I can connect behind my local area network (wifi), but once I go on a mobile network (LTE), I cannot get past the ā€˜getting video dataā€™ step. I put a ticket into the WYZE support group and they said it sounded like a larger issue since the last app update. So hopefully the fix it quick. ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [June 29, 2020, 11:52pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/4 "2020-06-29T23:52:13Z")
@GABE.KOPP and @rachelheppe07 are you using the Android or iOS app? ---
**Author:** ![GABE.KOPP](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@GABE.KOPP](https://forums.wyze.com/u/GABE.KOPP)\ **Post date:** [June 30, 2020, 3:38pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/5 "2020-06-30T15:38:03Z")
Iā€™m on an iPhone XR. I also tried doing a hotspot and an iPad connection and again same deal, ok behind home wifi, not ok outside of network. ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [June 30, 2020, 3:42pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/6 "2020-06-30T15:42:07Z")
Hav you tried what @StopICU33 suggested? Also try: - A factory reset. - (If possible) try the camera on an android device. **let me know how it works.** ---
**Author:** ![GABE.KOPP](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@GABE.KOPP](https://forums.wyze.com/u/GABE.KOPP)\ **Post date:** [June 30, 2020, 3:56pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/7 "2020-06-30T15:56:54Z")
I deleted the camera from the app and reinstalled it, if that is what you mean by a factory reset (I only say it that way given there is no hub for a full reset, per se). I donā€™t have any android in the house, I donā€™t think. Iā€™ll have to look šŸ™‚ ---
**Author:** ![K6CCC](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/k6ccc/32/1591_2.png) [@K6CCC](https://forums.wyze.com/u/K6CCC)\ **Post date:** [June 30, 2020, 5:28pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/8 "2020-06-30T17:28:17Z")
My primary phone is an android, but I have also observed that my work issued iCrapPhone has become very unreliable in the past few weeks. ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [June 30, 2020, 8:48pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/9 "2020-06-30T20:48:35Z")
For me, the app performance is OK at times and bad others. From what Iā€™ve gathered, all users having issues ( **in this topic** ) have the IOS version of the Wyze app. **There could be an issue with the app!** This is **just an observation** and I could be wrong. [@Mavens](https://forums.wyze.com/groups/mavens) what do you think? **App** or **users**? ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [June 30, 2020, 9:38pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/10 "2020-06-30T21:38:34Z")
I am not having these issues on Wi-Fi or on cell network , all my devices are Android ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [June 30, 2020, 9:41pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/11 "2020-06-30T21:41:56Z")
My first suggestion would be to try deleting the app, then reinstalling the app fresh. I recently have seen an uptick in app issues right after an update, and a fresh install cleared it up (like what has been stated already). ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [June 30, 2020, 9:44pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/12 "2020-06-30T21:44:27Z")
> [@GABE.KOPP](#): > > I deleted the camera from the app and reinstalled it, if that is what you mean by a factory reset Deleting the camera is different from a factory reset, see here > **[How to factory reset your Wyze Cam v1/v2/v3 or Pan v1](https://support.wyze.com/hc/en-us/articles/360031484511-How-to-factory-reset-your-Wyze-Cam-v1-v2-or-Pan)** > > A factory reset deletes the settings file on the camera and rolls it back to the default settings. It can also be performed as a troubleshooting step for restoring a device to a previous working st... ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [June 30, 2020, 9:52pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/13 "2020-06-30T21:52:20Z")
I agree try a uninstall and reinstall of the app , some people are reluctant to uninstall the app but it wonā€™t hurt anything it can only help ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [June 30, 2020, 11:13pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/14 "2020-06-30T23:13:56Z")
> [@Brlepage](#): > > From what Iā€™ve gathered, all users having issues ( **in this topic** ) have the IOS version of the Wyze app. Iā€™ve had some issues with the IOS app. I think it might **only** be the IOS app. ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [June 30, 2020, 11:32pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/15 "2020-06-30T23:32:35Z")
Yep! Thinking that the settings or devices are saved in the app, not the cloud (like they are). ---
**Author:** ![GABE.KOPP](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@GABE.KOPP](https://forums.wyze.com/u/GABE.KOPP)\ **Post date:** [July 1, 2020, 12:29am UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/16 "2020-07-01T00:29:37Z")
Iā€™ve uninstalled and reinstalled the app, and no success there. Iā€™m going to try to factory reset all the cameras and uninstall/reinstall the app. Maybe that gets me there. Update pending! Thanks all for the thoughts. ---
**Author:** ![rachelheppe07](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@rachelheppe07](https://forums.wyze.com/u/rachelheppe07)\ **Post date:** [July 1, 2020, 1:44pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/17 "2020-07-01T13:44:34Z")
I have tried deleting everything and re installing Iā€™ve tried clearing caches, Iā€™ve tried the beta system they offered me. When I talked to someone on live chat they said they would put a ticket in but they didnā€™t know if it would get fixed right away. I can only see the cameras when I am home on the same network. My iPad hadnā€™t updated when my phone did and I could use my iPad Until it updates this morning šŸ˜«. Very frustrating! ---
**Author:** ![rachelheppe07](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@rachelheppe07](https://forums.wyze.com/u/rachelheppe07)\ **Post date:** [July 22, 2020, 3:10am UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/18 "2020-07-22T03:10:15Z")
Weā€™re you ever able to get yours working? I still canā€™t use mine unless Iā€™m home on the same network ---
**Author:** ![GABE.KOPP](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@GABE.KOPP](https://forums.wyze.com/u/GABE.KOPP)\ **Post date:** [July 22, 2020, 12:27pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/19 "2020-07-22T12:27:54Z")
A Wyze tech Reached out and their beta version worked for me. They are currently using a debug app on my phone to see whatā€™s up. They have not got back yet but a beta versions did end up fixing it. Not sure what the long term resolution will be but there is hope. -Gabe Kopp ---
**Author:** ![BarryS441](https://avatars.discourse-cdn.com/v4/letter/b/7993a0/32.png) [@BarryS441](https://forums.wyze.com/u/BarryS441)\ **Post date:** [July 28, 2020, 1:50pm UTC](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860/20 "2020-07-28T13:50:15Z")
I am on the BETA app as well. Have uninstalled and reinstalled the app on my Android phone. Still a ā€œno goā€. Hangs at ā€œGetting video dataā€¦ (3/3)ā€ Extremely frustrating. [Next page](https://forums.wyze.com/t/wyze-cam-wont-live-stream/109860.md?page=2)