Purchased & installed 10/27/25 camv4 and Wyze SD cards. The camera says there’s no SD card I tried both brand new Wyze SD cards same issue. So I also tried a new SD card that I purchased separately. Mind you all 3 NEW sd cards worked in other devices and Wyze cameras. I did submit a ticket issue on 10/27/25 I have not received any response back. The Ai chat bot had no idea what I was talking about. Can someone please help? Is there a specific trick that I can do so I’m not out all that money.
Welcome to the Forum, @cbdave! 
How did you do that? Is it possible you submitted a log and didn’t create a ticket? People often get confused by the difference. See also Friendly Reminder About Logs.
If you’re sure that the cards are good and working in other devices, then I imagine the issue is probably with the new Cam v4, so Support definitely needs to know about that. One other thing you could try is an “Overwrite” format on one of the cards using the SD Memory Card Formatter, because that can sometimes “revive” problematic cards, but I’m not sure how much that would yield for you if the cards are already working in other devices. 
I think the primary solution here will probably involve following up with Support and possibly getting a replacement.
Are you seeing an error message like this?
If so, I am able to view this SD card from Live View and clicking View Playback. I get this error when trying to view the SD card from the Cloud Events screen.
Also, if you can post your Wyze Log Number, we can tag a Wyze Team Member (as most of us on this forum are Wyze users like you).
Yes that’s what I see, and I have tried that too. I appreciate your help. The submitted log # 2054665 on 10/27/2025. I had submitted it like I have in the past and received a response back. IDK maybe it’s different than before it’s been a while. I’m still thinking it may be the new camera, The seal on the camera box was broken and the cord was not neatly in the box like the 10 other cameras that I have. Thanks
Yeah, that seems like a Log ID and not a Support ticket. The latest log I submitted had a Log ID that was a 7-digit number beginning with “2”. The latest ticket I’ve had shows a Wyze Ticket number that’s also a 7-digit number but starting with “4”. The auto-generated e-mail that you should’ve received after submitting a log from the app should tell you that you need to contact Support (i.e., open a ticket) if you want a response. You can do this by telling the chatbot create ticket; you may need to tell it that more than once.
I am Tagging @WyzeJasonJ to see if he can send this Log Report to the Wyze Team.
log # 2054665
I’m no longer having that issue on my v4 (though my OGs are still doing it). I mostly am used to just going straight to the SD card interface anyway but checked it again just now.
90% of the time the still frame shows me what I want to see - mailman walking up, solar guy, political canvasser, etc.
Thanks StevenA
I’m hoping to get a response and a resolution soon.
I went and purchased a 4th SD card since I have read comments about the issue was the cards. Still nothing so far I have more money in SD cards than the camera. Frustrating that the reason why I had to upgrade the cam from cam 3 to cam 4 was that I couldn’t zoom in and have smart focus or a clear picture like the update said it would. I was getting a better picture on the older OG cam. After that update. So needless to say I’m disappointed.
Also StevenA, the reply from dave27, is not me. Thanks
Possibly confusing, but I was replying to Crease above who was thinking your posted number was a Log number and not a support ticket number.
Still I reposted your number and tagged JasonJ at Wyze hoping to put it on the radar of the Wyze Team.
He still thinks that’s the case and would continue to recommend opening a Support ticket. 
He knows. This is just an ongoing bug we’ve all been discussing/tracking (the one he posted, not yours).
Honestly it sounds like your cam is just bad and I’d exchange it before you’re out of the return window. No need to deal with support etc.
Isn’t that how a warranty replacement would be processed? That’s the route I’ve always taken.
If you’re within the return window, much easier to just exchange (even if bought directly from wyze, no jumping through hoops to troubleshoot etc).