# Wyze Cam V3 Sound Quality/Static **URL:** \ **Category:** Cameras\ **Tags:** cam-v3, troubleshooting, cam-v1-v2, not-platform-specific, support\ **Created:** [May 9, 2021, 6:49am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327 "2021-05-09T06:49:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Arda](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@Arda](https://forums.wyze.com/u/Arda)\ **Post date:** [May 9, 2021, 6:49am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/1 "2021-05-09T06:49:28Z")
I ordered my first Wyze Cam (V3) a couple months ago with hopes I could use it as a baby monitor and later as an outdoor security camera. I need clear visuals and sound for this. Image quality is great but the sound is garbled and basically unusable. I see from other posts that I’m not the only one experiencing this. I emailed support after trying the usual troubleshooting steps (power cycle, reset, update firmware, move closer to router, etc …) and they sent me a replacement. Exact same problem. Static sound on livestream and playback. Garbled audio recording. There is a soft buzzing/static sound coming from the back of the actual camera when I put my ear close. I can’t imagine this could possibly be the level of quality intended for this product, even at this price point? Surely this is a bad component, or ESD failure, or something, right? As is, audio recording should not even be considered a feature of these cameras. Is this what the audio is like for everyone else? I really want to use/like the cameras. Should I try a different brand, opt for a V2, or attempt another replacement? ---
**Author:** ![Arda](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@Arda](https://forums.wyze.com/u/Arda)\ **Post date:** [May 10, 2021, 9:48pm UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/2 "2021-05-10T21:48:52Z")
Can someone tell me if the V2 has functional audio? ---
**Author:** ![EricKoehler](https://avatars.discourse-cdn.com/v4/letter/e/43a26b/32.png) [@EricKoehler](https://forums.wyze.com/u/EricKoehler)\ **Post date:** [May 11, 2021, 4:04am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/3 "2021-05-11T04:04:18Z")
Same issue with the 3 that I have ---
**Author:** ![Ezmoderator](https://avatars.discourse-cdn.com/v4/letter/e/7c8e57/32.png) [@Ezmoderator](https://forums.wyze.com/u/Ezmoderator)\ **Post date:** [May 14, 2021, 8:24am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/4 "2021-05-14T08:24:46Z")
I have the same issue, I need a refund!!! ---
**Author:** ![rdavis914](https://avatars.discourse-cdn.com/v4/letter/r/5e9695/32.png) [@rdavis914](https://forums.wyze.com/u/rdavis914)\ **Post date:** [June 14, 2021, 8:06am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/5 "2021-06-14T08:06:33Z")
I have the same problem. Is there a fix or is the only option a refund/return. I really love the video quality but the sound is almost non existent. ---
**Author:** ![BestHomes1](https://avatars.discourse-cdn.com/v4/letter/b/43a26b/32.png) [@BestHomes1](https://forums.wyze.com/u/BestHomes1)\ **Post date:** [June 17, 2021, 3:59am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/6 "2021-06-17T03:59:16Z")
On my v3, Live view sound is horrible/non-existant, but playback sound is "normal’. The problem with buying Chinese made products is that once an Asian has your money, you’re on your own. Seems to be part of their culture. Support is practically non-existant. ---
**Author:** ![heyheyct](https://avatars.discourse-cdn.com/v4/letter/h/3bc359/32.png) [@heyheyct](https://forums.wyze.com/u/heyheyct)\ **Post date:** [July 1, 2021, 3:31pm UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/7 "2021-07-01T15:31:55Z")
V2 has much better audio than V3 ---
**Author:** ![dnkrussell](https://avatars.discourse-cdn.com/v4/letter/d/6a8cbe/32.png) [@dnkrussell](https://forums.wyze.com/u/dnkrussell)\ **Post date:** [July 12, 2021, 8:01am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/8 "2021-07-12T08:01:46Z")
I too require sound to care for an elderly parent. The sound, live or playback, is not able to be understood, and there is constant static as well. It doesn’t matter if its in a busy kitchen with appliances, etc, or in a quiet bedroom. Nothing but static and unrecognizable spotty chirpie recordings. I have scrolled through the very many reports. It seems this is an ongoing problem and doesn’t seem like any headway has been made over a long period of time. I just bought 4 new v3 indoor outdoor. I need 7 more cameras, but I’m afraid to buy them if I can’t here and will be sorry I have these if I don’t have sound, and especially if I need to purchase the rest in a different brand/system. It seems the manufacturer needs to address this for Wyze and Wyze needs to make that happen. Please update on the progress. I’m obviously not the only one. Thanks. ---
**Author:** ![mingusthebugg](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@mingusthebugg](https://forums.wyze.com/u/mingusthebugg)\ **Post date:** [July 23, 2021, 8:04pm UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/9 "2021-07-23T20:04:08Z")
The audio is absolutely horrific, useless, maddening… I had a tense conversation with my neighbor, and the Outdoor cam failed completely, and the V3 did succeed in getting really clear video, but the audio is inaudible. The mic is absolutely terrible, and we should get refunds. v3 is non-functional when it comes to audio. Shameful quality. ---
**Author:** ![Subw00er](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@Subw00er](https://forums.wyze.com/u/Subw00er)\ **Post date:** [July 23, 2021, 10:36pm UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/10 "2021-07-23T22:36:44Z")
Yes, definitely needs improvement on v4. ---
**Author:** ![thenutritionstation](https://avatars.discourse-cdn.com/v4/letter/t/f6c823/32.png) [@thenutritionstation](https://forums.wyze.com/u/thenutritionstation)\ **Post date:** [August 18, 2021, 1:54am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/11 "2021-08-18T01:54:07Z")
I agree, 100%. The audio is terrible. Is there any way to improve the sound quality on either a v2 or v3? Is there a way to connect an external mic, whether via wifi, bluetooth or direct connection? ---
**Author:** ![pcumming](https://avatars.discourse-cdn.com/v4/letter/p/7feea3/32.png) [@pcumming](https://forums.wyze.com/u/pcumming)\ **Post date:** [August 18, 2021, 5:19pm UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/12 "2021-08-18T17:19:00Z")
Absolutely agree … Just bought 3 version 3’s and have 2 version 2’s. May upgrade in 6 months to a real camera. ---
**Author:** ![rdavis914](https://avatars.discourse-cdn.com/v4/letter/r/5e9695/32.png) [@rdavis914](https://forums.wyze.com/u/rdavis914)\ **Post date:** [August 18, 2021, 11:14pm UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/13 "2021-08-18T23:14:21Z")
I’m definitely not impressed by the audio quality in the V3. The picture is great but don’t plan on hearing anything. ---
**Author:** ![infinitejerry](https://avatars.discourse-cdn.com/v4/letter/i/58f4c7/32.png) [@infinitejerry](https://forums.wyze.com/u/infinitejerry)\ **Post date:** [August 29, 2021, 8:57pm UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/14 "2021-08-29T20:57:47Z")
both V2 and V3 have terrible microphone quality. I hope V4 improves the microphone quality so that you can have a two way conversation or hear audio clearly during recordings. So far the camera I have (and I have Eufy, Canary, Owl Cam, iVideon, Wyze. The Canary has by far the best microphone quality. ---
**Author:** ![CSOS](https://avatars.discourse-cdn.com/v4/letter/c/58956e/32.png) [@CSOS](https://forums.wyze.com/u/CSOS)\ **Post date:** [September 23, 2021, 1:36am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/15 "2021-09-23T01:36:33Z")
Hi, I have been sending in videos by the boatload for a long time. I applied as beta tester long time ago. I have never been accepted although i am quite qualified and home bound so i have tons of time. I would have caught this and vehemently addressed this issue. Perhaps, its time to refresh your pool. Anyways, the audio is even worse than v2, I find it unacceptable and will return mine unless we get some reply here that your addressing this with an update if even possible . I have a pan cam which broke, 4 cams, watch 42 and wyze band. ---
**Author:** ![Ezmoderator](https://avatars.discourse-cdn.com/v4/letter/e/7c8e57/32.png) [@Ezmoderator](https://forums.wyze.com/u/Ezmoderator)\ **Post date:** [September 30, 2021, 7:52am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/16 "2021-09-30T07:52:36Z")
Just fix the audio problem, I don’t know why they have all these beta testing while the most basic function is not not being fix!!! So mad about Wyze cam… ---
**Author:** ![pcumming](https://avatars.discourse-cdn.com/v4/letter/p/7feea3/32.png) [@pcumming](https://forums.wyze.com/u/pcumming)\ **Post date:** [October 26, 2021, 12:25am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/17 "2021-10-26T00:25:22Z")
I agree… ---
**Author:** ![pcumming](https://avatars.discourse-cdn.com/v4/letter/p/7feea3/32.png) [@pcumming](https://forums.wyze.com/u/pcumming)\ **Post date:** [October 26, 2021, 12:29am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/18 "2021-10-26T00:29:43Z")
Audio on my v2 was fine but video quality in low light sucked. So they fixed low light in v3 and screwed up the audio for a lot of us. Have never read a solution to this issue. Sad… ---
**Author:** ![kae4560](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/kae4560/32/49442_2.png) [@kae4560](https://forums.wyze.com/u/kae4560)\ **Post date:** [October 26, 2021, 2:46am UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/19 "2021-10-26T02:46:10Z")
Wow we bought ours for the camera care less about the audio ---
**Author:** ![bryonhu](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bryonhu/32/122736_2.png) [@bryonhu](https://forums.wyze.com/u/bryonhu)\ **Post date:** [October 26, 2021, 7:56pm UTC](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327/20 "2021-10-26T19:56:41Z")
Same here the audio was far less important than the video to me. All my cameras are outside (16 V3’s) and the few V2’s I didn’t sell ended up in the barn. Still have 7 of those V2’s some with weather resistant housings that I may eventually sell off, and one V1 Pan-Cam in barn that I will probably keep. I do not have any cameras indoors in personal living/working areas, due to my personal privacy practices. No one is getting past the outside cameras to get in my home, shop, or outbuildings. And even if they do I have a professional alarm system (Honeywell/Ademco) that I installed covering everything (doors, windows, glass breakage, motion detection, Fire/Smoke, Carbon Monoxide, Temperature extremes, Water flooding, etc…) 92 zones/sensors total. [Next page](https://forums.wyze.com/t/wyze-cam-v3-sound-quality-static/180327.md?page=2)