# Wyze Cam V3 Pro Live Feed not always working, updating **URL:** \ **Category:** Cameras\ **Tags:** cam-v3-pro\ **Created:** [November 14, 2022, 6:44pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682 "2022-11-14T18:44:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![BMICH](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@BMICH](https://forums.wyze.com/u/BMICH)\ **Post date:** [November 14, 2022, 6:44pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/1 "2022-11-14T18:44:07Z")
Hello, just received my new Cam V3 Pro this weekend. Added it in the Wyze app. That went good. The camera immediately asked for a firmware update. That went fine. I have a new iPhone 14 Pro, current iOS, Wyze app is current. Problem: Wyze Cam V3 Pro Live Feed not always working, updating. 50% of the time the clock in the lower right corner does not update. 50% of the time the view shows a previous image for a second before updating. I have cleared the app cache, stopped and re started the app. With the video quality on 2K, this happens 50% of the time. My signal strength is 2 bars. I had a V3 camera in the exact location and that camera worked fine. My wifi access point is 20 ft from this camera. So I’m not sure why 2K would not work. The camera signal strength shows 2 bars in the app. Does 2K really require 3 bars? Is anyone else experiencing this? ---
**Author:** ![DM1](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dm1/32/23838_2.png) [@DM1](https://forums.wyze.com/u/DM1)\ **Post date:** [November 14, 2022, 6:50pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/2 "2022-11-14T18:50:20Z")
There are a few of us having similar issues. We have found that this happens during the day and for some reason we have yet to figure out, it streams perfectly at night. You may want to test on your end to see if you’re also seeing the same. > [@Weird V3 Pro 2k streaming problem, but time of day related only](https://forums.wyze.com/t/weird-v3-pro-2k-streaming-problem-but-time-of-day-related-only/247308): > > Okay, So I’m guessing this isn’t a Wyze hardware/software issue, but possibly some sort of interference problem that I haven’t been able to find. However, I’m posting it here on the chance that someone may have experienced something similar and may have found solutions. So the situation is that my new V3 Pro will not stream in 2k, but only fails during main daytime hours. Early morning, evening, and all night it streams fine in 2K. During the bulk of the day, it just freezes or at best studder… ---
**Author:** ![chillthird](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/chillthird/32/40566_2.png) [@chillthird](https://forums.wyze.com/u/chillthird)\ **Post date:** [November 14, 2022, 8:13pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/3 "2022-11-14T20:13:39Z")
Yes, I have two V3 pros, and one with 3 bars, no issues streaming 2k. The one with 2 bars, I had to switch to standard. I just set them up last night, all my events are thumbnails even though they are under cam plus. Working with support on the issue. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [November 14, 2022, 8:20pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/4 "2022-11-14T20:20:27Z")
I just reported this as it is related to iOS. Android seems to be working fine. iOS it will stream and the freeze. here is the post I made with a log. Would be a good idea to submit iOS logs for Wyze to use in the resolution: > [@Wyze Plug CFH Beta & App 2.37 Release Candidate Test 11/09/2022](https://forums.wyze.com/t/wyze-plug-cfh-beta-app-2-37-release-candidate-test-11-09-2022/247141/14): > > @WyzeJasonJ @WyzeJimmy iOS App issue with streaming V3 Pro. I have tested Live Stream on iOS and Android. Android has no issue and streams as intended. However, on iOS it will start the live stream and then hang. Putting my phones side by side, I see the iOS freeze and Android continue. Also note, if you take your iOS device, turn it landscape it will start again for a few seconds then stop. So it seems anything to cause the screen to refresh allows it to start for a bit and then freeze. … ---
**Author:** ![BMICH](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@BMICH](https://forums.wyze.com/u/BMICH)\ **Post date:** [November 15, 2022, 2:18am UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/5 "2022-11-15T02:18:46Z")
It is night time and my V3 Pro is streaming live in 2K. It is hit or miss during the day… ---
**Author:** ![DasMarques](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dasmarques/32/119338_2.png) [@DasMarques](https://forums.wyze.com/u/DasMarques)\ **Post date:** [November 15, 2022, 8:52pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/6 "2022-11-15T20:52:54Z")
Hello, as described in the initial topic, I received my camera yesterday, configured and installed it. I updated and started using it indoors to test a little. Everything looked good so I put it outside still in range of the router and the image is frozen 😕 ---
**Author:** ![BMICH](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@BMICH](https://forums.wyze.com/u/BMICH)\ **Post date:** [November 16, 2022, 3:49pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/7 "2022-11-16T15:49:57Z")
Like clockwork, it’s almost 11am and my live stream is dead. But last night, it worked fine. So glad Wyze ships quality products. ---
**Author:** ![robhendr47](https://avatars.discourse-cdn.com/v4/letter/r/7ea924/32.png) [@robhendr47](https://forums.wyze.com/u/robhendr47)\ **Post date:** [November 22, 2022, 2:49pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/8 "2022-11-22T14:49:43Z")
Did you get any response on this bug? I have the same issue. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [November 22, 2022, 4:10pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/9 "2022-11-22T16:10:23Z")
Not directly. I will check the test app I have and report back. > EDIT Just checked and still an issue. Will see if we can get an answer. ---
**Author:** ![DasMarques](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dasmarques/32/119338_2.png) [@DasMarques](https://forums.wyze.com/u/DasMarques)\ **Post date:** [November 22, 2022, 5:23pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/10 "2022-11-22T17:23:23Z")
Currently mine works, I don’t know if it was a coincidence but it happened after I turned off the electricity for about 20 minutes while organizing some electrical cables for christmas lighting ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [November 22, 2022, 10:52pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/11 "2022-11-22T22:52:37Z")
Been checking with Wyze. A Beta Firmware has been released: > [@Wyze Cam v3 Pro Firmware Beta Test 11/22/2022](https://forums.wyze.com/t/wyze-cam-v3-pro-firmware-beta-test-11-22-2022/248610): > > Version: 4.58.0.3210 WHAT’S NEW: Improved low light performance Improved noise cancellation Improved thumbnail image quality Improved log recording Reduced firmware size Fixed a 0 second Event Video bug Fixed a device connection issue I tested the Beta FW on iOS and the streaming issues seems to have been corrected. If you are not a beta tester and want to be, you can sign up here: > **[Become a Beta Tester for Wyze Products & Releases](https://www.wyze.com/pages/become-a-beta-tester)** > > Thank you for your interest in our Beta Program! We greatly appreciate you joining our efforts to improve our products. As one of our beta testers, you will see new products, features, and bug fixes before they become public! Please keep in mind that... Then once you get the Beta App, you can start the App and then: Goto Account \> About \> Beta Program Then click on the Edit in the top right and Select the devices you would like the beta Firmware for. CLick on the save and back out to the Account Menu. Then go to Firmware Update and you should see this software. Note: Since you have iOS it is easier to get the Prod App back if needed. Simply uninstall what you have and go to the App Store to download. If you want to go back to the Beta, go to Test Flight and install from there. ---
**Author:** ![dselevan](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@dselevan](https://forums.wyze.com/u/dselevan)\ **Post date:** [December 10, 2022, 11:57pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/12 "2022-12-10T23:57:12Z")
Hi, same issue. I went to SD using the icon on the top left hand corner and it works now. I tried everything else including beta software. Thanks !! ---
**Author:** ![BMICH](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@BMICH](https://forums.wyze.com/u/BMICH)\ **Post date:** [December 11, 2022, 2:38pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/13 "2022-12-11T14:38:56Z")
This has been fixed/resolved in the next version of the Wyze iOS app. It has been tested. As a side note, I’d be cautious running beta software and firmware… there is a reason for the word “beta”. ---
**Author:** ![dselevan](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@dselevan](https://forums.wyze.com/u/dselevan)\ **Post date:** [December 12, 2022, 2:55am UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/14 "2022-12-12T02:55:54Z")
One more problem. . The spotlight doesn’t come on when it detects motion, only if I manually turn it on. Can this be fixed as well? ---
**Author:** ![BMICH](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@BMICH](https://forums.wyze.com/u/BMICH)\ **Post date:** [December 12, 2022, 8:53pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/15 "2022-12-12T20:53:19Z")
A firmware update was just released for the V3 Pro. Good to see an update on the firmware side. ---
**Author:** ![moser.richard27](https://avatars.discourse-cdn.com/v4/letter/m/e5b9ba/32.png) [@moser.richard27](https://forums.wyze.com/u/moser.richard27)\ **Post date:** [December 12, 2022, 11:27pm UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/16 "2022-12-12T23:27:24Z")
Ok, I installed the firmware update and like MANY people am still experiencing the same problem, during the day, live feed will freeze but as soon as it starts to get dark it streams just fine. So the update did nothing. As information, I’m using the Wyze app on both an iPad Pro and an iPhone 14 Pro Max. The issue occurs on both machines, plus the live feed via web browser does not work. Very disappointed as my v3 (non pro) worked fine before this. I like the resolution of the v3 Pro but not the lack of live feed ALL the time. ---
**Author:** ![dselevan](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@dselevan](https://forums.wyze.com/u/dselevan)\ **Post date:** [December 13, 2022, 12:13am UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/17 "2022-12-13T00:13:51Z")
Did you try going from 2k to SD? ---
**Author:** ![moser.richard27](https://avatars.discourse-cdn.com/v4/letter/m/e5b9ba/32.png) [@moser.richard27](https://forums.wyze.com/u/moser.richard27)\ **Post date:** [December 13, 2022, 12:30am UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/18 "2022-12-13T00:30:15Z")
No, BUT I got the v3 Pro for the 2K, so I shouldn’t have to downgrade. If you buy something that says it will get 2K, then it should get 2K. ---
**Author:** ![dselevan](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@dselevan](https://forums.wyze.com/u/dselevan)\ **Post date:** [December 13, 2022, 12:48am UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/19 "2022-12-13T00:48:15Z")
Mine worked when i toggled 2k to SD in the top left corner, looks the same to me, i bought it for the built in spotlight, which has its own problems. ---
**Author:** ![dselevan](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@dselevan](https://forums.wyze.com/u/dselevan)\ **Post date:** [December 13, 2022, 3:40am UTC](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682/20 "2022-12-13T03:40:42Z")
actually mine works in 2k now after update, but i think switching to sd would just be a temporary fix you can try, my guess is that at night they are dialing back the resolution which is why they work at night. [Next page](https://forums.wyze.com/t/wyze-cam-v3-pro-live-feed-not-always-working-updating/247682.md?page=2)