Wyze Cam v3 playback from sd playing in time lapse

[Known1]

Come on WYZE, you owe us better firmware than this! Clearly this is NOT what was tested in BETA otherwise it would have been caught.

Leverage your BETA program and release what is proven out in BETA without touching it!
Please feel free to file this request under duh.

[StevenA]

@Known1

Come on WYZE, you owe us better firmware than this!

Do you remember the Cam v3 Skipping video firmware back in late 2022? That firmware issue is what brought me to this forum looking for answers.

Wyze 3 Cam skipping 1 oe 2 seconds on uploaded video recordings and playack

For the last couple of months, my Cam v3 running firmware 4.36.10.2864 (up to date) is skipping always 1 or 2 seconds on each minute in uploaded notification videos and also on the playback feature. Here is an example from today, it skips from 13:18:15 to 13:18:17: This was a recording from a notification uploaded to Wyze servers. Camera has also the original SD card purchased from Wyze, and the camera was working fine long time ago, but this issue started like 2 months ago, and I …

[Antonius]

All my cloud video events from yesterday played normal, all the videos from midnight until current 6:23 AM this morning are all playing in slow motion time lapse. V3 and V4 cam videos. SD recordings all playback just fine on all cams.
Forced closed the iOS app and restarted, all cloud videos play at normal speed again.?

[Known1]

I would clear the cache in your app at the OS level. I’m not an Apple guy so cannot explain how to go about doing this.

[Antonius]

Best way is to off load the app and then load it again, gets rid of a lot of junk. Did my iPad which had 4.73GB storage use from the WYZE app, now it is 613MB.

[Crease]

@WyzeEnTing

A fix will be included in the next firmware release.

Thank you for chiming in here and providing an update. Since this topic has matured and gained its own traction and since someone from Wyze has replied here and let the community know that they’re aware of this issue, I’ll leave this topic as-is instead of merging it into App and Firmware updates - Released 8/11/2026.

@5150plyr

After putting in a ticket, they pushed a firmware update to both cameras that were having the issue and it seems to be fixed, I would suggest doing the same.

That’s what’s been reported in the Wyze News firmware announcement topic, as well:

@VetteZ

They said it was a known issue and gave me firmware version 4.36.16.7064 instead of 4.36.17.10 (the problem version) and it fixed one of mine. Waiting for them to push it out to my other one. You’ll need to create a support ticket to get the firmware or wait for them to fix the issue.

@5150plyr

Their support seems to be nonexistent except for AI which is no help.

Telling the bot create ticket is the easiest way I’ve found to open a ticket. The form they present in chat is minimalistic (it sucks), but then at least I can reply to the initial e-mail with more detail to describe my problem and the troubleshooting steps I’ve already performed. After the initial robot e-mail response, subsequent responses are handled by human agents.

They used to provide a full-page form for ticket creation, and I liked that, but that went away around the time they started using “AI” more for responding to user queries on the support site. For a while I hoped they’d bring that back, but I don’t anticipate that will return, so users are stuck with the frustration of interacting with yet another machine until they manage to have an actual human see the problem.

Welcome to the Forum, @5150plyr, @pcheech, @frodoo, @commonfolk, & @bfield310!

[groeny]

I’m having the same issue on my floodlight v3 cam. Firmware and app versions up to date as stated above. Just started happening in the past few weeks.

[1sjwolf1]

Problem began after app updated to 3.20.0.20

IOS app, all updates current.

[1sjwolf1]

Same issue started today after updating WYZE app to V3.20.0.20 for IOS. Happens on recordings made after this version was installed. Camera software is up to date.

[carrie_papp]

Me too, spent an hour and half on the phone with wyze customer support yesterday they seemed unaware of the issue. My flood cams sd cards are playing back in one minute time lapse intervals vs normal playback time lapse ( in seconds). So I traveled 3 hours to the property to physically replace the memory card hoping that would fix the issue. It Did not .

Firmware versoin 4.36.17.10

I am new to the forum, (not new to wyze products) so what is the fix?

[groeny]

I just installed the Beta iso version 3.21.0 (11) and it still does the same thing.

[ngp1628]

Same issues with my floodlight cam v3. However, the standalone V3 cam is working normally which plays back in seconds.

[commonfolk]

This should have already been rolled back. Weeks of a known issue and nothing from the company other than hope they roll it back or flash the camera.

[Known1]

@carrie_papp

so what is the fix?

Manually flash your camera back to the latest available firmware or call WYZE support and hope that they will do it for you.

[carrie_papp]

Known1,

Found the instructions on how to manually flash the camera back to the latest available firmware. Negative, DEU here…This is beyond my skill set. So is this something Wyze tech support can do? Flood light cameras are at a remote property can this be done without someone on site?

Thanks in advance.

[Known1]

To be honest, I have never had luck with that request. However, I have read posts from others that said WYZE flashed their device for them. All I can suggest is giving it a try.

I would call them though and not depend on their AI assitant.

206-339-9646

[carrie_papp]

Will do. You’re the best, thank you

[Known1]

Happy to help out. By the way, you’ll want to have the MAC address of each device handy prior to contacting them.

Find MAC Address in the App

1. Open the Wyze app on your phone.
2. Tap your camera on the Home screen to open the live stream.
3. Tap the Settings gear icon in the corner.
4. Tap Device Info.
5. Find the MAC address listed near the top.

Support will need that information in order to send firmware to your camera. I hope it works out for you and please keep us posted.