# Wyze cam v3 image issue **URL:** \ **Category:** Cameras\ **Tags:** cam-v1-v2, cam-v3, support, android\ **Created:** [December 24, 2020, 6:08pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823 "2020-12-24T18:08:14Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![jesus80](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jesus80](https://forums.wyze.com/u/jesus80)\ **Post date:** [December 24, 2020, 6:08pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/1 "2020-12-24T18:08:14Z")
I’m having troubles with my Wyze cam v3, the image has turned purplish. I opened two tickets on wyze support system, but haven’t heard nothing from them. Their customer service is far from what it was at the beginning, horrible. ![Screenshot_20201219_162927_com.hualai](https://us1.discourse-cdn.com/wyze/original/3X/2/e/2e1c952803ffcfef3e4a6468c8651cbfb14487e3.jpeg) ---
**Author:** ![Ericparker](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ericparker/32/13869_2.png) [@Ericparker](https://forums.wyze.com/u/Ericparker)\ **Post date:** [December 24, 2020, 6:22pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/2 "2020-12-24T18:22:27Z")
What happens if you reboot the camera from the app? If no change, a full power down reboot? Lastly try to toggle through night vision from auto to on to off. See if any change. This appears to be a white balance issue or a stuck cut filter. If none of that works, it is the imager and support needs to warranty replace. ---
**Author:** ![jesus80](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jesus80](https://forums.wyze.com/u/jesus80)\ **Post date:** [December 24, 2020, 6:49pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/3 "2020-12-24T18:49:35Z")
When reboot or power cycle, it fixes for a couple of minutes, then it turn purple again. ---
**Author:** ![Ericparker](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ericparker/32/13869_2.png) [@Ericparker](https://forums.wyze.com/u/Ericparker)\ **Post date:** [December 24, 2020, 7:26pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/4 "2020-12-24T19:26:49Z")
Definitely seems like an imager issue. Firmware up to date? In true Wyze fashion I think I have had one if not two updates since receiving mine. Can you try to move it temporarily to a better lighted area? If problem follows you have done your homework for support. ---
**Author:** ![Ipil60R34s](https://avatars.discourse-cdn.com/v4/letter/i/a183cd/32.png) [@Ipil60R34s](https://forums.wyze.com/u/Ipil60R34s)\ **Post date:** [December 24, 2020, 7:49pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/5 "2020-12-24T19:49:07Z")
I had that problem but with a V2. The culprit was a strong magnet close to the camera. ---
**Author:** ![jesus80](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jesus80](https://forums.wyze.com/u/jesus80)\ **Post date:** [December 24, 2020, 8:14pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/6 "2020-12-24T20:14:49Z")
I had a v2 in the same spot for a year, never had an issue. I replaced the V3 with the problem for another v3 yesterday and is working with no issue so far. ---
**Author:** ![LonnieM](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lonniem/32/14041_2.png) [@LonnieM](https://forums.wyze.com/u/LonnieM)\ **Post date:** [January 2, 2021, 4:11am UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/7 "2021-01-02T04:11:19Z")
If you try turning night vision from auto to off, does the problem go away? ---
**Author:** ![jesus80](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jesus80](https://forums.wyze.com/u/jesus80)\ **Post date:** [January 2, 2021, 5:01am UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/8 "2021-01-02T05:01:58Z")
Nothing happen, I have tried everything. ---
**Author:** ![jesus80](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jesus80](https://forums.wyze.com/u/jesus80)\ **Post date:** [January 9, 2021, 4:49am UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/9 "2021-01-09T04:49:28Z")
@UserCustomerGwen can you help with this? ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [January 10, 2021, 1:44am UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/10 "2021-01-10T01:44:31Z")
@jesus80 Have you tried calling Wyze support? **Wyze Support** (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [January 13, 2021, 3:56am UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/11 "2021-01-13T03:56:41Z")
I’m sorry, this is a case that you’ll need to work through with customer support. Have you contacted them? If so, I’d be happy to share your support ticket number with the team! [Wyze Customer Support](https://wyzelabs.zendesk.com/hc/en-us) ---
**Author:** ![jesus80](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jesus80](https://forums.wyze.com/u/jesus80)\ **Post date:** [January 13, 2021, 4:56am UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/12 "2021-01-13T04:56:24Z")
Hi, the ticket number is 79511. Thanks ---
**Author:** ![tobylringle](https://avatars.discourse-cdn.com/v4/letter/t/bbe5ce/32.png) [@tobylringle](https://forums.wyze.com/u/tobylringle)\ **Post date:** [January 13, 2021, 2:41pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/13 "2021-01-13T14:41:08Z")
Great tip! I had the V3 camera sitting on top of my pan cam to compare the images. I wondered why the Pan Cam had a purplish tint to the image. Now I know it was the magnet from the bottom of the V3 camera. Thanks! ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [February 14, 2026, 2:00pm UTC](https://forums.wyze.com/t/wyze-cam-v3-image-issue/150823/14 "2026-02-14T14:00:18Z")
Closed on February 14, 2026, 2:00pm UTC This topic was automatically closed after 3 days. New replies are no longer allowed.